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Holiday Inn Express London - ExCeL

Photo gallery for Holiday Inn Express London - ExCeL

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Desk, blackout curtains, soundproofing, iron/ironing board
Desk, blackout curtains, soundproofing, iron/ironing board
Desk, blackout curtains, soundproofing, iron/ironing board
Desk, blackout curtains, soundproofing, iron/ironing board

Overview of Holiday Inn Express London - ExCeL

Holiday Inn Express London - ExCeL

3 out of 5

4.2/5 Very good

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Breakfast included
  • Air conditioning
  • Restaurant
  • Business services
  • Parking available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 72-hour vacancy between guest room stays
  • Hand sanitiser provided
1018 Dockside Road, London, England, E16 2FQ

Explore the area

  • Popular LocationExcel Exhibition Centre10 min walk
  • AirportLondon (LCY-London City)3 min drive
  • Popular LocationO2 Arena16 min drive
  • Popular LocationEmirates Aviation Experience17 min drive

Choose dates to view prices

About this area

London

Holiday Inn Express London - ExCeL is located in Docklands, a neighbourhood in London, and is near the airport and near a metro station. O2 Arena and Emirates Aviation Experience are cultural highlights, and some of the area's notable landmarks include St. Paul's Cathedral and London Eye. Looking to enjoy an event or a match while in town? See what's going on at Excel Exhibition Centre. Guests love the hotel's central location.

What's nearby

  • Excel Exhibition Centre - 10 min walk
  • O2 Arena - 16 min drive
  • Emirates Aviation Experience - 17 min drive
  • Westfield Stratford City - 21 min drive
  • Tower Bridge - 23 min drive

Getting around

  • Royal Albert Station - 2 min walk
  • London West Ham Station - 7 min drive
  • London (LCY-London City) - 3 min drive

Restaurants

  • Yi-ban - 3 min walk
  • Fox@Connaught - 8 min walk
  • Docksider Restaurant - 9 min walk
  • Espressamente - 18 min walk
  • Pilots - 18 min walk

About this property

Holiday Inn Express London - ExCeL

3-star London hotel in Docklands, near Excel Exhibition Centre
Along with a restaurant, this smoke-free hotel has a bar/lounge and a snack bar/deli. Free weekend breakfast and free WiFi in public areas are also provided. Other amenities include a conference centre, a business centre and meeting rooms. All rooms are soundproofed and offer free WiFi and hairdryers. For a bit of entertainment, guests will find flat-screen TVs with cable channels, and other amenities include coffee makers and pillow menus.
Holiday Inn Express London - ExCeL offers 204 forms of air-conditioned accommodation with coffee/tea makers and a hairdryer. A pillow menu is available. Flat-screen televisions come with cable channels. Bathrooms include a shower.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of Clean Promise (IHG)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • On-site parking available only on request
  • Self parking on site (GBP 10 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7 AM–11 AM
  • 1 restaurant
  • 1 bar

Family friendly

  • Cots/infant beds (surcharge)
  • Laundry facilities
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Languages spoken

  • English
  • French
  • German
  • Italian
  • Russian
  • Spanish

Business services

  • Business centre
  • Conference centre (431 square feet of space)
  • Meeting rooms 3

Outdoors

  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • In-room accessibility
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Cots/infant beds (surcharge)
  • Pillow menu
  • Rollaway/extra beds (surcharge)

Bathroom

  • Hairdryer
  • Shower
  • Towels

Entertainment

  • TV channels
  • Flat-screen TV

Food and drink

  • Coffee/tea maker

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board (on request)
  • Phone
  • Soundproofing

Similar properties

See similar properties

Policies

Check-in

Check-in from 2 PM - 11:00 AM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 20.0 per night.
Cots (infant beds) are available for GBP 10.0 per night

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Self-parking fee: GBP 10 per night
  • Crib (infant bed) fee: GBP 10.0 per night
  • Rollaway bed fee: GBP 20.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
Guests must contact this property in advance to reserve on-site parking
This property accepts Visa, Mastercard, American Express, Discover, debit cards and cash

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Holiday Inn Express London Excel Hotel
Holiday Inn Express Excel Hotel
Holiday Inn Express London Excel
Holiday Inn Express Excel
Holiday Inn Express London - ExCeL England
Express London Excel London
Holiday Inn Express London ExCeL
Holiday Inn Express London - ExCeL Hotel
Holiday Inn Express London - ExCeL London
Holiday Inn Express London ExCeL an IHG Hotel
Holiday Inn Express London - ExCeL Hotel London

Frequently asked questions

Overall score and ratings

4.2

Very good

Rating 5 - Excellent. 438 out of 988 reviews
5 - Excellent 44%
Rating 4 - Good. 409 out of 988 reviews
4 - Good 41%
Rating 3 - Okay. 102 out of 988 reviews
3 - Okay 10%
Rating 2 - Poor. 26 out of 988 reviews
2 - Poor 3%
Rating 1 - Terrible. 13 out of 988 reviews
1 - Terrible 1%

4.5/5

Cleanliness

4.3/5

Staff & service

4.0/5

Amenities

4.3/5

Property conditions & facilities

2/5 Poor

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
the staff were fine though we did find a half eaten biscuit under the bed which throws up all manner of questions about cleaning standards especially in these covid times. the room felt grubby. the breakfast was ok but pretty limited.
Stayed 2 nights in Aug 2021

3/5 Okay

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
I booked two rooms at short notice at this hotel. It was generally good. The staff (especially those from ethnic minorties) were very friendly and helpful. Parking is available for £10 a day. Checking in (Beatris) was smooth and welcoming. Checking out was easy. The only slightly negative experience was that I wanted to take the breakfast to my room as my son was poorly and wasn't able to have breakfast downstairs. When I requested a tray to take the breakfast, the manager was upset and told me that no trays are allowed upstairs. I found this strange as there was no rule or sign saying this. If breakfast is included, the customer should have the freedom to take their breakfast wherever they feel comfortable. I suggest that either this rule is put clearly in the dinning area or customers should be allowed to take their breakfast to their rooms. Apart from that, everyone was helpful.
Stayed 2 nights in Aug 2021

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really friendly staff
Stayed 1 night in Jul 2021

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2021