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Reviews of Americas Best Value Inn Stillwater

2.5 out of 5
Americas Best Value Inn Stillwater
5122 West 6th Avenue, Stillwater, OK

Reviews

5.6
Rating 10 - Excellent. 77 out of 478 reviews" "
Rating 8 - Good. 96 out of 478 reviews" "
Rating 6 - Okay. 84 out of 478 reviews" "
Rating 4 - Poor. 87 out of 478 reviews" "
Rating 2 - Terrible. 134 out of 478 reviews" "

5.8/10

Cleanliness

6.6/10

Staff & service

5.2/10

Amenities

5.2/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

2/10 Terrible

Kaylyn

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bugs everywhere even in our bed. I have pictures showing the nasty shower. No coffee maker or microwave. Breakfast was cereal , no milk. They do not refill if something is out . We ended up with a banana. Light all around the door like it had been kicked in. Bugs filled light fixtures. Refrigerator didn’t cool and was rusty. Toilet broke and the manager was rude.
Stayed 3 nights in May 2024
Response from Kadir on 20 May 2024
Thank you for your review. We sincerely apologize that your recent stay with us fell short of your expectations. We appreciate you highlighting the positive aspects, like the hot water and fresh towels. Thank you again for your feedback. We value your business and are committed to making significant improvements for future guests. Take care!

2/10 Terrible

Jerolyn

Disliked: Cleanliness, amenities, property conditions & facilities
Only stayed the first night, never went back for the other 2 nights previously paid for. There was a puddle of standing water in the middle of the room. The bathroom and toilet was dirty. The room itself was dated but the biggest problem was the obvious neglect of the property. There is no way this building up to proper code. I wouldn’t recommend to a prostitute or drug addict.
Stayed 2 nights in May 2024
Response from AK on 19 May 2024
Dear Jerolyn,We're so sorry your room wasn't up to par. The cleanliness and condition you described are unacceptable and we usually don't have such condition. We're taking immediate action to address these issues. Thank you!

10/10 Excellent

Kelly

Travelled with family, Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Clean and nice people working there and ac worked really good.
Stayed 2 nights in May 2024
Response from Kadir on 20 May 2024
Thank you for your nice review!

4/10 Poor

Dianne

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a terrible odor in the lobby and also the rooms. The shower was disgusting and remnants left in the drain from previous tennants. This is probably one of the dirtiest smallest hotel rooms i have ever stayed in. There were no bed bugs or roaches so that was a plus.
Stayed 3 nights in May 2024
Response from AK on 20 May 2024
We sincerely apologize to Dianne for the unpleasant stay. The cleanliness issues she described are unacceptable and will be addressed immediately. Thank you for bringing them to our attention.

4/10 Poor

jennifer

Travelled with pets
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
People libe on-site. Had roach in my foom. Burn hole in covers. Shower held water.
Stayed 1 night in May 2024
Response from AK on 19 May 2024
Dear Jennifer,So sorry to hear about the roaches, burn hole, and shower issues! This falls far short of our standards. We're taking immediate action to address these concerns. Thank you for leaving us a review and help us improve!

6/10 Okay

Gwynn Nell

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The property is old but it bets the other prices on a special event in the area.
Stayed 1 night in May 2024
Response from AK on 13 May 2024
Thank you for your nice feedback! We hope to continue giving you a better experience. Hope to see you Again.

2/10 Terrible

Christi

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It took forever just to get the door open. There was no light bulb in the lamp, the a/c filter was black with filth & the cover was missing. The shower door would not open without falling. The bathroom door would not stay shut. The towel rack was on the floor. The complimentary breakfast was lacking with no napkins or paper towels. Would not recommend. Luckily we only had to spend 6 hours there so we could attend a graduation. Didn’t stay the additional night.
Stayed 2 nights in May 2024
Response from AK on 12 May 2024
Dear Christi,We are so sorry to hear about your disappointing experience. This falls far short of the standards we set for ourselves. We'll be investigating these issues immediately. Thank you for your feedback.

4/10 Poor

Cathy

Disliked: Cleanliness, property conditions & facilities
The property was not well maintained. It was dirty. The lock to the inside of the door did not work. When I returned from being out with family the 1st night, the door was stuck shut until I banged it a number of times. I had to use a chair to act as a barrier against any 'robber' from entering. The toilet didn't work well. The shower was in serious need of repair or replacement. The rug was frayed. The area meant to be used to hang clothes was blocked by a piece of furniture that hid damage to the wall.
Stayed 2 nights in May 2024
Response from AK on 12 May 2024
Dear Cathy,Thank you for sharing your concerns. We sincerely apologize for the inconveniences you faced with the room's cleanliness, lock, and bathroom issues. This doesn't reflect the experience we aim to provide. We'll be addressing these maintenance concerns right away.

2/10 Terrible

Celina

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Absolutely disgusting. We were late to booking a hotel for OSU graduation, as many of the major hotels in the area were already booked. The only one that had availability was this health hazard. After reading reviews I determined that it was an issue of broken objects and that I would be fine, yet I was wrong. This place is crawling with bugs, and isn’t even cleaned. Allowing a place like this to operate is a hazard. Had to take me and my children and sleep in the car.
Stayed 1 night in May 2024
Response from AK on 12 May 2024
We are really sorry for the inconvenience you had and thanks for leaving us a review to help us improve!

2/10 Terrible

Julie

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Night manager is horrible. There were 10 to 15 men upstairs screaming at 2 AM fighting. We called the manager and he said they had already asked them to be quiet and we had to go up and ask them ourselves. We then called the police after they mentioned a gun and they had to come and quiet everybody down, the shower was poorly made, and felt like you were falling through the beds were so hard. We might as well slept on the floor when we woke up our faces had broken out where they were on the pillows. If you stay here, you risk your life and health.
Stayed 1 night in May 2024
Response from AK on 5 May 2024
Dear Julie,We are really sorry that you had a bad experience with us. We will seriously consider the matter you have mentioned and try to improve our service. Thank you for the review and helping us improve! Take care!

2/10 Terrible

Robert

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This was what i expected for $62/night i just needed sleep thankfully the sheets were clean It served the purpose
Stayed 1 night in May 2024
Response from AK on 3 May 2024
Thank You for your feedback! We are always committed to serve better.

4/10 Poor

Sunnye

Stayed 1 night in Apr 2024

4/10 Poor

Lorraine

Disliked: Cleanliness, staff & service, property conditions & facilities
Bad location. Run down and dorty
Stayed 2 nights in Apr 2024
Response from AK on 29 Apr 2024
Dear Lorraine,We are sorry that you did not like your stay with us. It would have been great if you had reached out to us during your stay and allowed us to solve the problem you were facing. Lastly, thank you for your time and leaving us a review so that we can improve our service. Take care!

4/10 Poor

Roy

Travelled with family and small children
Toilet wouldn’t flush, tv did not work, and it had a few roaches
Stayed 1 night in Apr 2024

10/10 Excellent

Ron

Stayed 1 night in Apr 2024
Response from AK on 7 May 2024
Thanks for your feedback! We are glad you liked staying here. We are always committed to provide a good service.

2/10 Terrible

Tommy

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was dirty, was noisy outside with questionable looking people roaming around. Looked like people were living there. Not a safe environment. We left after 30 min.
Stayed 1 night in Apr 2024
Response from Alimul Kadir on 7 Apr 2024
Hello,We are really sorry that you had a bad experience with us. It would have been great if you reached out to us with the problem. Anyway, please be assured that cleanliness and security of our guest is a top priority to us. We hope that you won't be disappointed if we have a chance in future to serve you. Thank you for your review and help us improve. Take care!

6/10 Okay

ben

Liked: Cleanliness, staff & service, amenities
A place to stay if your just passing thru n need a rest
Stayed 1 night in Mar 2024
Response from Kadir on 29 Mar 2024
Hello,Thank you for taking the time in leaving us a review and feedback on our property. We apologize that the room did not exceed your expectations and was dirty, I will be sure to send this information to our housekeeping director. Nothing means more to us than providing a great guest experience, and I apologize that we let you down in this way. We'll do better for you next time.Sincerely,Hotel Manager

2/10 Terrible

luis

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was nice but outside and room dirty
Stayed 2 nights in Mar 2024
Response from AK on 26 Mar 2024
Thank you for your feedback. We are sorry to hear that you had a bad experience at our hotel. We take cleanliness very seriously and we always strive to provide a comfortable and hygienic stay for our guests. However, it seems that we failed to meet your expectations in this case. We hope we will serve you better in the future.

2/10 Terrible

DONNA

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was disgusting. The shower had duck tape holding the door shut. The floor was in disrepair. No lighting except in the closet area. The refrigerator did not work. The was a pest control plug in at the light switch in the bathroom.
Stayed 1 night in Mar 2024
Response from AK on 25 Mar 2024
Dear Donna,I am truly sorry to hear about your disappointing experience at our property. It’s clear that we fell short in providing a comfortable and enjoyable stay for you, and for that, I sincerely apologize.The conditions you’ve described, including the shower door, floor, lighting, and refrigerator, are unacceptable and not reflective of the standards we aim to uphold. The presence of a pest control plug-in is also concerning and something we will address immediately.Please know that we take your feedback very seriously. We will be conducting a thorough investigation into these issues and taking immediate corrective actions to ensure they are resolved.Again, I deeply apologize for the discomfort and inconvenience you experienced during your stay. We hope to have the opportunity to make it right and provide you with a better experience in the future.Thank you for bringing these matters to our attention.

8/10 Good

Gary

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Kadir on 19 Mar 2024
Thank you for your Nice Feedback!

4/10 Poor

Jon

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty and loud. Like living in an old apartment building.
Stayed 2 nights in Mar 2024
Response from AK on 18 Mar 2024
Dear Guest,Thank you for taking the time to share your feedback. We’re sorry to hear that your stay did not meet your expectations.We take comments about cleanliness and noise very seriously, as we strive to provide a comfortable and enjoyable stay for all our guests. Your feedback has been shared with our housekeeping and maintenance teams to address the issues you’ve mentioned.We’re committed to improving our services and we hope you’ll give us another chance to make your stay better in the future.

4/10 Poor

Aaron

Disliked: Cleanliness, amenities, property conditions & facilities
Property was very dirty. Rooms are very old and outdated.
Stayed 1 night in Mar 2024
Response from AK on 18 Mar 2024
Dear Guest,Thank you for your feedback. We regret to hear that your experience with us was less than satisfactory.We understand your concerns about the cleanliness and the outdated condition of our rooms. We strive to maintain high standards of cleanliness and comfort for our guests, and it seems we fell short during your stay.Your comments are invaluable as they help us identify areas where we can improve. We have taken note of your feedback and will ensure that necessary steps are taken to improve our facilities.We hope you will consider staying with us again so we can provide you with a better experience.

10/10 Excellent

candida

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from AK on 18 Mar 2024
Thanks for your feedback!

4/10 Poor

dan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very dated facility. Electric outlets so worn they would not hold a plug. Lukewarm hot water. Breakfast very limited and not well staffed. Shower door wouldn't close. Friendly front desk.
Stayed 2 nights in Mar 2024
Response from Kadir on 17 Mar 2024
Hi. Thank you for your Feedback! We hope that we can give you a better experience next time as we aim to improve our service. Hope to see you next time.

2/10 Terrible

Ethan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
TERRIBLE! Bed bugs!! a terrible refund policy not made apparent to you that claims "no refunds 10 minutes after getting your room key". Complimentary breakfast was terrible, just some muffins, bread, make it yourself waffles, coffees or juices. Management seemed to know about the bed bugs and didn't care. I asked other guests and they also said they had bed bugs in their rooms. 0/10
Stayed 2 nights in Mar 2024
Response from Alimul Kadir on 16 Mar 2024
Dear Ethan,We are really sorry for the bad experience you had. We always try to comfort the stay of our guest and provide them the best experience. Sorry that your stay this time did not go pretty well. We will seriously consider your issues and look forward to improve. Thank you for staying with us and giving the review to help us improve!

8/10 Good

David

Liked: Amenities
Nice hotel.
Stayed 1 night in Mar 2024
Response from Kadir on 3 Mar 2024
Dear Guest,Thank you for your kind comments. I am so glad that you had a great stay with us and liked our clean and great rooms, quiet location, free breakfast with waffles, free Wi-Fi and friendly manager. I'm pleased that you would stay with us again and would recommend us to others, and I hope you have the opportunity to do that soon. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. Thanks again for your pleasant feedback.Sincerely,Hotel Manager

2/10 Terrible

Michael

Disliked: Cleanliness, amenities, property conditions & facilities
Roaches and bed bugs shower leaked
Stayed 3 nights in Feb 2024
Response from Kadir on 20 Feb 2024
Thank you for your feedback. We are sorry to hear that you had a bad experience at our hotel. We take cleanliness very seriously and we always strive to provide a comfortable and hygienic stay for our guests. However, it seems that we failed to meet your expectations in this case. We hope you will give us another chance to serve you better in the future.

4/10 Poor

Lisa

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Nothing against the staff or the owner, they were polite and considerate, I just didn’t do enough research when I booked my room. This was definitely a place to stay if you’re very broke, and down and out. I decided not to stay there overnight for fear of safety. It was purely based on the look of the environment. I will do better vetting next time.
Stayed 1 night in Feb 2024
Response from Alimul Kadir on 18 Feb 2024
Dear Lisa,Thank you for spending your time to review us and help us improve. We do appreciate your comments and will try to improve our service based on that. It would have been great if you let us know the problems you were facing while staying and gave us a chance to make your stay comfortable. Lastly, we expect to have you here again and give us the scope to serve better. Thanks and take care!

10/10 Excellent

julie may

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the staff are very friendly and accomodating and always cater my needs..feels like home..would highly recommend
Stayed 2 nights in Feb 2024
Response from Alimul Kadir on 15 Feb 2024
Dear May,Thank your for spending your precious time to give us a review and inspire to provide superior service. We are so glad that you enjoyed your stay with us. Looking forward to serve you again. Thanks and take care!

10/10 Excellent

Neng

Liked: Cleanliness, staff & service
Essay parking
Stayed 1 night in Jan 2024
Response from Kadir on 21 Jan 2024
Thank You for your feedback! We are always committed to serve better. Thanks!

4/10 Poor

Steven

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
All i have to say is they need to fix the therosmostat. We were either cold or so hot. There was no in between
Stayed 1 night in Jan 2024
Response from Kadir on 21 Jan 2024
Hello. Thank you for your review. We are sorry for the inconvenience you encountered. The management of the hotel is working on improving the services. We assure you that this will not happen next time. We hope we can give you a better experience in the future.

2/10 Terrible

ronald

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
worst one i have ever been in
this is the worst hotel i have ever been in i will never stay in another america best value inn again
Stayed 3 nights in Dec 2023
Response from Kadir on 13 Jan 2024
Hello. Thank you for your review. We are sorry for the inconvenience you encountered. The management of the hotel is working on improving the services. We assure you that this will not happen next time. We hope we can give you a better experience in the future.

10/10 Excellent

dollie

Liked: Cleanliness, staff & service, property conditions & facilities
I'll always go back to ABVI I love the staff the rooms are decent and it's quiet and close to Walmart
Stayed 2 nights in Jan 2024
Response from Kadir on 8 Jan 2024
Thank you for the great review of our hotel! Hope to see you again. Thanks again!

2/10 Terrible

Kirsten

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was dirty and had cockroaches. Thankfully, I didn’t see any evidence of bedbugs…but I was worried so I kept my suitcase in the car. I was afraid to ask the people myself since there are copies of licenses of who is banned by the check in desk. I reached out to Expedia directly and got some help but it was not a refund. The owners were also rude to me when they were checking me in. I would NOT recommend staying here.
Response from Alimul Kadir on 8 Feb 2024
Dear Kirsten,Thank you for your stay with us. We are sorry that your stay with us was not satisfactory. We always try our best to satisfy our customers with our service. Hopefully, you will not be disappointed with us when you visit next time. About the banned IDs, they are there to ensure safety for our guests. Hope you understand. Thank you!

10/10 Excellent

Trey

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Kadir on 22 Dec 2023
Thank You for your feedback! We are always committed to serve better.

10/10 Excellent

Misty

Stayed 1 night in Dec 2023
Response from Kadir on 21 Dec 2023
Thank You for your feedback! We are always committed to serve better. Thanks!

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed here many times and am still treated like it's my first time.
Stayed 1 night in Dec 2023
Response from Kadir on 17 Dec 2023
Thank you for the great review of our hotel! We are glad that you enjoyed your stay. Hope to see you again and we will definitely try to enhance your stay here. Thanks again!

2/10 Terrible

Deven

Business traveller
Disliked: Amenities, property conditions & facilities
Bathroom was in horrible shape. I will not stay there unless major renovations are made.
Stayed 1 night in Dec 2023
Response from Kadir on 17 Dec 2023
Hi. Thank you for your review. We hope that we can give you a better experience next time as we aim to improve our service. Hope to see you next time.

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, property conditions & facilities
I highly recommend this hotel
Stayed 2 nights in Dec 2023
Response from AK on 9 Dec 2023
Thank you for your time to give us a wonderful review. We are glad that you enjoyed your stay with us. Looking forward to serve you again. Thanks and take care!

6/10 Okay

Humberto

Business traveller
Liked: Staff & service
Inexpensive stay
Inexpensive. Short stay. Helpful management.
Stayed 3 nights in Dec 2023
Response from Kadir on 5 Dec 2023
Thank you for your Nice Comment. We hope to continue giving you a better experience. Hope to see you next time.

8/10 Good

Petr

Stayed 2 nights in Nov 2023
Response from Kadir on 17 Dec 2023
Thank you for the great review of our hotel! Hope to see you again. Thanks again!

10/10 Excellent

Ashley Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Able to check-in late.
Stayed 1 night in Nov 2023
Response from AK on 28 Nov 2023
Thanks for the review!

8/10 Good

Petr

Stayed 1 night in Nov 2023
Response from Kadir on 17 Dec 2023
Thank you for the great review! Hope to see you again.

2/10 Terrible

Sharon

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
extremely dirty? filthy, filthy?
Stayed 2 nights in Nov 2023
Response from AK on 14 Nov 2023
Sharon-Thank you for your feedback. We are sorry to hear that you had a bad experience at our hotel. We take cleanliness very seriously and we always strive to provide a comfortable and hygienic stay for our guests. However, it seems that we failed to meet your expectations in this case. We hope you will give us another chance to serve you better in the future.

2/10 Terrible

Julye

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived to a filthy room, carpet disgusting, shower door don't open properly. Nothing had been cleaned, boogers on wall and picture. No ice produced from the machine. Absolutely horrible. Almost left with or without refund! OH, also 12 channels, NO CABLE. Heat/Air unit fell apart, knobs missing!
Stayed 1 night in Nov 2023
Response from Kadir on 13 Nov 2023
Thank you for your review. We sincerely apologize for the bad experience you had while staying at our hotel. It would be great if you reached out to us while staying, so that we could address the issues you were having. Hopefully, if you choose us again in future, we will try to make sure you enjoy your stay here. Thanks and take care!

2/10 Terrible

Gerald

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was mold in the bathroom and all around in the shower. Shower door did not latch. bathroom door broken , strip on floor between the main room and bathroom was missing and many kinds of bugs . Had to kill bugs multiple times. LuckI bring sanitizer spray with me . Would not ever stay there again.
Stayed 2 nights in Nov 2023
Response from Kadir on 10 Nov 2023
Hello. Thank you for your review. We are sorry for the inconvenience you encountered. The management of the hotel is working on improving the services. We assure you that this will not happen next time. We hope we can give you a better experience in the future.

4/10 Poor

Maxwell

Stayed 1 night in Nov 2023
Response from AK on 28 Nov 2023
Thanks for the review!

6/10 Okay

Megan

Stayed 1 night in Nov 2023
Response from Alimul Kadir on 7 Nov 2023
Thank you! We are so happy you enjoyed your stay. Hope to serve you again. Take care!

4/10 Poor

Russell

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This is a very old property that has very old accommodations and is badly in need of an upgrade in many many areas
Stayed 1 night in Nov 2023
Response from Kadir on 6 Nov 2023
Hi. Thank you for your review. We hope that we can give you a better experience next time as we aim to improve our service. Hope to see you next time.

2/10 Terrible

Casey and John

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Unsanitary
So filthy we were afraid to take a shower or sit on the toilet. Slept on top of the bed on top of a blanket we purchased. Completely rundown, stained carpets in total disrepair.
Stayed 1 night in Nov 2023
Response from Alimul Kadir on 6 Nov 2023
Dear Casey and John,Thank you for your time to give a review and help us improve. We will try to take care of the points you mentioned and improve our service. Thanks and take care!