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"Very dated paid a very high rate for the hotel, expected a better quality of hotel for this price point. Room was dusty and I had to take antihistamines because of how dusty it was. Cobwebs on the ceiling, bathroom was dated the hot water tap was so hot it burt my hands. A very bad experience and no acknowledgment of my email to complain"

"We booked the room, due to holding an event in the rum warehouse. It was exceptional from the staff to the amazing communication nothing was at fault. The breakfast is hot and fresh with lots on offer. Thank you to Chloe, Daisy, Sas and the rest of the team your customer service is amazing. Not forgetting the rest of the staff groups. Sadly we didn’t get to sample the spa but guests who we bumped into said how gorgeous it was. Hopefully see you all soon. Natalie & Andrew Smith"

"The staff were polite and i had a good experience."

"Very good, lovely staff comfy beds but not enough plugs in the room"

"Staff very helpful , bar food poor and over priced , breakfast good , pillows poor and lumpy"

"Room was clean but not the concrete staircase or window ledges. I was in 310. Enjoyed the Spa. I am a frequent guest."

"No hot water in the bathroom taps during my stay. Managed to have shower 2nd morning, but completely cold water last morning. Had to do a strip wash in cold water. Very poor experience I reported it, and was offered a shower elsewhere, but i needed to get to work."

"Very clean bed - lovely hotel too. Gym and spa were awesome and we definitely will return. "

"From the moment I arrived, The Resident Liverpool impressed on every level. Check-in was quick and seamless, and the personalised card and message waiting was a lovely touch that instantly made me feel like a valued guest rather than just another booking. Every member of staff was warm, helpful, and genuinely friendly throughout. The location is hard to beat. Bold Street and Renshaw Street for restaurants are a five-minute walk, St John's Street for shopping is equally close, and the Albert Dock is an easy 10–15 minute stroll. Bars and pubs are right on the doorstep. The room was spacious with generous wardrobe space, a compact kitchen unit with fridge, microwave and sink, plus a coffee machine and kettle — great to have even if you don't use it every day. The bathroom came stocked with Molton Brown toiletries, the bed was very comfortable, and the room was pleasantly quiet for a city-centre location. Molton Brown toiletries were a nice touch that reflects the hotel's attention to quality throughout. For everything you get — the space, the amenities, and the standard of service — it represents great value. I'd recommend it without hesitation and will absolutely be returning."