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"Check in was not welcoming or helpful. Tried to put us in a 3rd floor suite. I paid for a walk out lanai on the beach, on the first floor. Our room was very outdated, not very comfortable. Bathtub jet’s didnt work. Also, bath water was brown/taupe color… Soo disgusting. Some staff at restaurant were not personable, or couldn’t multi task orders. Beach was beautiful and so was the ocean. Food & drinks at restaurants were delicious."

"Staff is super helpful food was great. Taxis are expensive plan to pay for those $9 a person. Overall resort was great."

"First, the pictures of the resort are definitely not accurate. The only thing that is great about this resort is the room we stay in. They didn’t tell us they had an elevator until the last day. The place looks like a motel six and it’s not near anything without taking a taxi. Now the taxis cost an arm and a leg. They charge by the person not group, and you have to wait for it to be called. The restaurant was ok but not the upscale you wanted. The pool was small and the jacuzzi was even smaller. When leaving my daughter’s notice they had been bitten and it came from the room. All on their legs around ankles. I would not stay in this resort/motel atmosphere again. If you are ever in St. Thomas make sure you get to airport early (3hours) to stand I. TSA line"

"Slow staff"

"Bugs everywhere termites eating furniture our entire stay Window busted in the Room Shower drain is a hazard sharp metal How this hotel rates 8,6 is a disgrace to this agency and no other complaints I find that shocking "

"I absolutely loved my stay at the Pink Palm. The staff was friendly and my room & balcony provided the perfect space to recenter during my solo trip."

"All the staff were amazing "

"Imaculate property, central to down town."

"The staff was incredibly friendly and helpful. The hotel is slightly out of the way, and parking can be a challenge, but the front desk was great at ordering taxis whenever needed"