Valley Road Creekside, Po Box 3586, St. John's, Antigua
Reviews
6.4
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Beautifully manicured grounds on arrival. Easy parking outside our cottage.
Good sized bathroom with plenty of hot water and nice toiletries.
Well appointed kitchenette and we had to ask for just a couple of essential items.
Nice balcony surrounded by trees. However, one of the cats was a real problem coming onto the balcony and leaving mess on the couch.
Heavy music from a nearby property was a problem on occasions.
Kitchen surfaces were dirty on our arrival and there was no hot water or even hot water pipes to the kitchen sink.
This property was very handy for lots of beautiful beaches. Need a car from here to travel around.
Colin
Stayed 5 nights in Jan 2023
Response from Anetta on 29 Jan 2023
Thanks for this glowing review, however, this guest did not stay at Caribbean Holiday Apartment. They must have stayed at Caribbean Inn.
There are no facilities at the property. The water is turned off at night so u need bottled water to clean your teeth! There is no restaurant, no bar and no beach at the property as advertised. The air conditioning does not work! The nearest area is a 3mile walk away which is okay during the day but not at night! Falsely advertised more like a hostel!!
Verified traveller
Stayed 6 nights in Jan 2019
Response from cha on 14 Feb 2019
Thank you for your perception of our facilities. We explained that the water pressure was suppressed because of the local water company and Antigua occasionally suffers from drought and we have had no rain for awhile.
We have NEVER advised that we are on or near a beach.
If the air con didn't work, you never took the time to report the matter as all our air conditioner works perfectly.
If you were dis-satisfied with the facility - we would have been more than happy to have compensated you in some form or another.
We still thank you and we will inform our staff of your comments to make us better able to serve the next set of guest.
Regards
C.H.A.
There is no beach, no restaurant, no bar. The place is dirty no has no facilities. The location is in the middle of nowhere and the nearest place is a bus ride at night which is 3miles away!!! Very misleading description. No hot water and eater is turned off at night so could not even brush teeth! Staff very helpful
Verified traveller
Stayed 7 nights in Jan 2019
Response from cha on 14 Feb 2019
Thank you for your perception of our facilities. We explained that the water pressure was suppressed because of the local water company and Antigua occasionally suffers from drought and we have had no rain for awhile.
We have NEVER advised that we are on or near a beach.
We still thank you and we will inform our staff of your comments to make us better able to serve the next set of guest.
Regards
C.H.A.
The property isnt in the middle of st. Johns...so its prettt quiet...alot of nice breeze too...
Alot of things not to like...we didnt have water in the room most times...we didnt have a comforter...the rubbish stayed in for the duration of the stay...we didnt have clean towels..the same towel was used thru the stay...lack of utensils evven matches for the stove...or things to was the dirty dishes...we had to purchase...the lights didnt work in the room..some outlets had no power...we didnt check in...or never checked in...nor did we check out...we just handed the keys to the property owners son...very very disappointing...we didnt even get a discount for the lack of water for the stay as the money was swiped from our account at 12 noon exactly on the last day...we never saw or spoke to the property owner since the 2nd day...i wont return
Dominican
Stayed 3 nights in Jan 2019
Response from CHA on 3 Feb 2019
Dear guest,
We sincerely regret that your stay with us was so disappointing.
We thank you for your review, however on your arrival you were informed by both myself and my son that since it was late, we will check you in the following day. On arrival, you were informed that no matter how small your request, my son who lives on property will take care of whatever issues/problems that may arise during your stay. You never made any requests to him.
I was on the property all day, however, when I came to your room both parties were out. Later in the afternoon, you informed me that the outlet for upstairs was not working. You were shown that the outlet was in good working order and you were shown that the radio was working. I discovered that the bulb was blown and I immediately replaced it.
We apologise for the water issues: however, this is a challenge we face periodically in Antigua because of low rainfall. The local water company either reduces the pressure of the water or they turn it off completely
6/10 Okay
Verified traveller
14 Jan 2019
Liked: Cleanliness, staff & service
Verified traveller
Stayed 2 nights in Jan 2019
Response from cha on 15 Jan 2019
Thank you so kindly for your review of our accommodation. We value each review and endeavor to ensure that these are put in practice wherever or whenever possible.
Best regards
CHA
Generally a clean, comfortable apartment with good working appliances. Very convenient for easy transportation. Just walk 20meters from the building and step into a bus that takes 8-10 min.to the City.
David
Response from CHA on 28 Apr 2018
Good afternnon,
Many thanks for your candid review of our property. We are very pleased that you have taken time out of your busy schedule to give a review.
We are always happy for a review as we always aim to lift our standard higher everytime.
Hope you enjoyed Antigua and what we had to offer and very much look forward to welcome you back "the beach is just the beginning......"
Best regards
Caribbean Holiday Apartment
6/10 Okay
Verified traveller
15 Apr 2018
Liked: Cleanliness, room comfort
Perfect for weekend, especially if your not looking to spend alot of money. Had a few issues with the water not running 1 night and the internet is spotty, but overall it's a nice spot.
Verified traveller
Response from CHA on 15 Apr 2018
Thanks for taking time out to give us a feed back much appreciated.
We are happy that barring a few discomforts you enjoyed it.
Best wishes
8/10 Good
John
14 Apr 2018
Liked: Cleanliness
Antigua stopover
Easy access to St. Johns and Darkwood, Nest and Shear Rocks beaches with Jolly Harbour and Epicurean shopping close by. Some good local restaurants in the vicinity.
John
Response from CHA on 15 Apr 2018
Dear guest,
Welcome back, it was our pleasure to have you again. Hope all is well and thanks for taking time out to give us feedback - this is something we very much welcome as it can only make us offer more quality comfort and make us better.
Best regards
6/10 Okay
Verified traveller
22 Mar 2018
I survived
Did not have Wi-Fi...did not see bar...not sure about other amenities. Room was ok...needs new shower head.
Verified traveller
Stayed 1 night in Mar 2018
Response from Nettie on 28 Mar 2018
Dear Guest,
Sorry for not replying not replying sooner.
We have been having a great deal of challenges with the local internet provider for weeks now hence we have had to terminated their services. We have now required a brand new internet provider and we are very happy at present with the service.
The bar was closed at the time of your visit and they are also undergoing a restricting process.
Thank you once again, and your review can only make us better.
Regards
Caribbean Holiday Apartment
While my time in Antigua was short, the service that I received from Caribbean Holiday Apartments was excellent. The owner was always willing provide any requested service or convenience that made my stay their pleasurable.
Dwaine
Stayed 2 nights in Jan 2018
Response from Caribbean Holiday Apartment on 26 Feb 2018
Dear Dwaine,
It was our pleasure to have you stay with.
We appreciate you taking time out of your busy schedule to give a feedback, which we much appreciate.
After your talk with myself and my son, you will be pleased to hear that we took it into consideration and for your information, the bar and restaurant is now in full operation - so next time you come "back home", all your meals can be had on site.
We wish you well and best wishes for 2018.
Kez and Anetta
Caribbean Holiday Apartments
This is the worst place I have ever been to. I cancelled my reservation. Please look at the places your are sending travelers to. I would not even allow a dog to stay there; it was that bad.
Verified traveller
Stayed 7 nights in Dec 2017
Response from Anetta on 22 Jan 2018
Dear Guest,
Thank you for taking the time out of your busy schedule to give a feedback. While we welcome all feedback, I was very disappointed/affronted when I read your comments.
Upon receipt of your booking, it was understood that you wanted a room on the ground floor, to which we responded to readily. On your arrival, you again inquired and was advised we do not have any. You stayed the first night and the following morning you came to the office and requested toiletries etc. which were handed to you. You then went on further to say that there were ants in your room; which were taken care of. You advised us that you would stay on.
We apologize for any negative experience you may have had and we assure you that we will continue to do our best to give excellent customer service at all times.
Anetta Simon-Williams
The reception was closed on arrival. The bar next door arranged the keys
John
Response from Anette on 23 Mar 2017
On behalf of Caribbean Holiday Apartment, we would like to thank you very much for your comment.
The bar and the apartments are run by one entity. When I have to leave my son is in between the reception and the bar if its a late arrival as a majority of the time, we do not get arrival times.
We hope that this did not mar your time spent with us and look forward to seeing you again in the near future.
Best wishes and hope you had an eventual journey back home.
Anetta and Kez
Very poor service. The hotel indicates airport shuttle but they in fact do not have one. They arranged taxi ride to and from hotel but both times no taxi arrived and the owner had to pick me up. I waited almost two hours to get picked up and the second time I was stranded locked out of the hotel at 5am.
Do not trust them for taxi or shuttle, otherwise an ok hotel
Asim
8/10 Good
R
16 Mar 2016
Liked: Staff & service, room comfort
Really nice room, bright colores, air conditioner, a nice place for a affordable amoun of money.
We had a great stay at the Caribbean Holiday Apartment. The staff was wonderful. They treated us like family and went out of their way to make sure we had a good visit. The room was large and had everything we needed in an apartment. Quiet area in the country. So sad we had to leave. Will absolutely go back.
noelle
6/10 Okay
Nica, Rome
1 Mar 2016
Liked: Staff & service, room comfort
Disliked: Cleanliness
Nice for a cheap vacation in antigua
Perfect location with a minimal price, easy parking and fast check-in and check-out.
We would like to thank you for your awesome feedback.
It was a pleasure to host you and look forward to see you next time you come to Antigua.
You now have a new family here.
Best wishes
C.H.A.
6/10 Okay
Verified traveller
4 May 2016
Liked: Room comfort
Disliked: Property conditions & facilities
中心部から離れている。
何もできない。
Verified traveller
t.Dear Gaku
Many thanks for choosing Caribbean Holiday Apartments.
We are sorry that you thought our facility is too out of the way, We are located 10 minutes from St John's - the capital and 10 minutes from Jolly Harbour a shopping center with all the necessary banks and supermarkets.
The bus stop is just outside the apartments to take one to either direction should you require it.
The Office is open six days per week and we are available to point you in the right direction.
We would like to thank you once again and wish you all the very best in your future endeavours.
Best regards
Anetta Williams
Office Manager