The property is set in a beautiful location, ocean/cove on one side and bay on the other. We were engulfed in a constant cool breeze. The staff were always pleasant and professional, the “Vibe Team” were some of the most engaging individuals I’ve met at a hotel that personally took the time to make connections and that you were having a great time!
Areas that need improvement the front reception; welcome drinks warm, and unorganized check- in process. FOOD needs major overhaul; menu selection (not five star) and lacks FLAVOR. If I paid five star prices for an all-inclusive experience (why should lobster be extra $$$) ? The buffet needs the most improvement! The Bar manager Dale awesome, pool waiters awesome. The ladies in the Diamond club need more welcoming and better attitudes. At times I felt I was bothering them...if I went in for assistance of any kind many didn’t even look up to acknowledge my presence. Not “Diamond service” at ALL.
Rooms were very clean daily, the pillows are flat and offered little neck support. The room refrigerator was barely cool and had no snacks in the mini bar besides soda and water...again (not five star quality)....Re-evaluation of 5 star standard is needed...this could be such a great hotel...the views are breathtaking and the property is lovely. If you need a personally taxi driver for the day ask for Trevor, he is reliable and extremely professional! Antigua is an overall beautiful and safe island with wonderful people. I would recommen