Cruise Ships in Sri Lanka

"Good clean room but awful customer service i arrived at 18:00 n i was made to wait 30min to check in, i was forced to sit with a random family while they checked me in. Waiting area was full. The service I received i wouldn't say its a 5* hotel. "

"Feels like they are after your money. The rooms were ready for early check-in, but they still required 50 USD for us to access the rooms prior to the agreed check-in time. "

"Clean rooms. Staff very nice & helpful. Airport Shuttle provided. "

"Huge room. Good location."

"clean room, very good service very popular hotel. breakfast selection is great. highly recommended. provided room change upon highlighing issues with room"

"Firstly the staff was fantastic, helpful friendly and polite. Food was exceptional both for breakfast, evening meal and afternoon tea. Watch the curries they are proper spicy compared to England. Roof top pool and bar great at sunset. Several different restaurants and all very good quality. The rooms are fantastic spacious and comfortable. They have thought of everything. If you are in Colombo it is worth a stay."

"Rooms are small, half the size of other 5 star hotels. Bathroom is tiny, hardly any space. Hot water tends to run out after 10 minutes. Very unusual for a hotel of this reputation. Expedia also promised a $50 voucher for VIP access when I purchased the room. The hotel said this was not communicated to them, and Expedia said they cannot honour after I arrived at the hotel. Won’t be booking with them again. The only good thing was the beach was close to the hotel and easy access. Staff were excellent and very friendly too "

"All great great"

"Great "