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"Shower floor needed a good scrubbing, otherwise the room appeared clean and neat. The breakfast was a disappointment…warming trays were empty…not sure what should have been there…eggs? Meat? Already peeled hard cooked eggs were good. Juice pitchers were empty. Mixed fruit would have been nice. Shuttle staff were great as were front desk persons."

"Great staff!!"

"staff was great."

"Huge rooms that would be great for a family. The big lobby was a great place to hang out after we saw a show. Rooms were clean but not *sparkling* clean. The glasses in the bathroom looked kinda cloudy, for instance. Also it’s $6 for a black coffee in the morning, and you might have to wait a long time to get it from the bar, although it is excellent. Overall, it’s a fine stay, but not a 5 star experience."

"Staff was fun and had excellent customer service . Room could've been cleaner but it was decent for one night !"

"I booked this hotel three months in advance for my EMBA graduation and reserved above a base-level room, expecting a comfortable and quiet stay consistent with the hotel’s 4-star positioning. Unfortunately, the experience has been disappointing. Despite the advance booking and room category, we were placed directly next to the elevator during an extremely busy week. The walls are paper thin, and we can hear hallway conversations almost as clearly as if guests were inside our room. This has made it difficult to relax and enjoy what was supposed to be a special graduation stay. The room itself also fell short of expectations. The bathroom is quite small, and there is no coffee maker in the room, which was surprising for a hotel at this level. Some of the hotel’s shared spaces also feel dated, including the restaurant, which added to the sense that the property did not fully match its 4-star positioning. Guest services were kind and professional, but due to occupancy, they understandably were not able to do much. Moving rooms at this point would be too much of a hassle, so we are making the best of it. Still, given the occasion, the reservation, and the hotel’s rating, I expected a much better experience. I hope that this feedback reaches hotel leadership, as the room placement, lack of soundproofing, small bathroom, missing in-room amenities, and dated public spaces made the stay feel well below what was advertised."

"Smelt like weed by my room , weird people hanging b y my room. I want my refund, you promised. Also don’t forget you changed me for a resort fee , nothing we open."

"Wendy was amazing and made our stay so smooth! Great customer service!"

"Our group of 25 all stayed at hotel Indigo for a conference and had a great experience! The walk down to the conference center was super easy and there were many bus stops super close by to get anywhere we wanted to go! The staff was awesome and even helped us check in early! The beds were comfy and the AC worked well. The only thing I would note is that the bathrooms are a bit small and the door doesn’t have a lock on it."