Holidays to South Florida

Hotel seems old even though it said it was renovated 2018. Room was dirty and smelly at time of checked in around 1 AM. Trash, empty chips, receipts, old hat, dirty wet thin carpet, dirty floor and blue gel on bathroom wall, dirty shower curtain. Early in the morning, a team was send for a major clean up for our room since there were no other room available. Our room was a partial ocean view with full kitchen living room and 2 bedrooms (connection room) 1 king and 2 queens and 2 bathrooms. This was a treat for us since our family of 4 haven’t had a vacation for a while. On 3 different occasions, staff member asked how many people do we have in our room. It was very intrusive and weird. Why ask when they have those info and security cameras. I will let you ponder over this… hmm. Overall, the beach was very nice. Lots of seaweed however . Walking distance to store and restaurants. Friendly staffs especially at the beach. Lots of fun in the sun.

Very clean, great staff, excellent food. Bummer there was no room service and cabanas were $250.

Our girl’s trip was fabulous based on the incredible service at the resort. We encountered a few “hiccups” that’s were quickly/efficiently resolved by this amazing staff. A special shout out to Keith - best customer service ever. Although the beach is an attraction, I personally couldn’t get enough of their gorgeous pool & facility. The location is amazing too, plenty to do/see/shop/eat. Loved, loved, loved this place!

5 star experience, all around. Will come with a huge price tag, but in our opinion worth it! Don’t have to deal with all the Miami riff raft which has gotten pretty bad in the past years. Would come back here time & time again and recommend to everyone!

Staff v.friendly & helpful during our stay. Location close enough to beach (say less than 10min walk). Sunbeds & towels are down on beach. It seemed there’s 2 beds/towels per room included in resort fee so if there’s more of you in the room you may want to check with hotel-we saw some guests asking about on beach. If you want an umbrella it’s $20 for the umbrella (each day you go). We managed to get beds & towels no problem (certainly quieter in the week) but can imagine they run out in peak season (again ask the hotel). Pool was pleasant,again enough beds (maybe busier in peak). CVS & Walgreens super close. Is couple of blocks along from shopping in Lincoln Rd. Hotel bar doesn’t stay open past 10pm so no nightcap. There’s a pool table & some people were sat with their own drinks on sofas near lobby. Pool bar shuts at 5pm. Gym reasonable size & wasn’t busy. With the bedrooms, not huge but room to move & good luggage stand (& not sure any rooms are big in south beach). Oddly no bin (trash can) in bedroom but they brought one when we asked. We left recycling separately but it never got cleared & then just chucked with general waste. The blinds in the room were scruffy & material I’d describe as “wipeable” -maybe this is for spring break!? There was a few marks on the walls but to be expected in a hotel as they can’t redecorate for every guest. Towels & bedding were clean & fresh.It was an expensive stay but that seems to be south beach! Would stay again if paid a little less.

Clean, friendly and nice staff.

Decent place to stay. Nice rooms and nice staff. Small pool but no chairs to lay out on. The bar is almost not a bar. One person to make drinks and food. The food was not great. It was basically frozen food heated up. Wings, u only get 4 and they give your sauce on the side, and they were not good at all. Drinks are ok, and happy hour has good prices, but with one person working, they weren't open every day. Plus no airport shuttle.

The secret garden was very clean and the staff was great! The only note I have is that it needs more lighting and mirrors. We stayed in a double bed room with a shower.

Rooms were spacious and very clean.