Lion Country Safari

Beach great / basic things are falling apart …the beach towel station is crumbling apart - chairs are dirty or broken

Generally, a very nice hotel, with great oceanfront location, except there are touches that do not meet the standard, given the hotel rating and pricing. The most disappointing issue was the on-site restaurant service at Tula. We had a miserable lunch service where the food and drink order was over an hour wait. Then we had breakfast the next day, and it took almost 2 hours to be served, as they mishandled our orders and had to restart the orders. The food was just OK. Also, room service breakfast order came late, and the order was incorrect. We had to go down to the lobby to correct the order as no one was answering the phone. On the positive side, service at the garden bar, Taaza, was great; specifically, Feby and Nathan provided excellent service. Also, at AYRE, the service was impeccable and the food was delicious. Shout out to our server Troy, who was knowledgeable and fantastic. Also, in the middle of brunch hour, there were at least 6 people standing around the lobby and restaurant entrance, cleaning the floors and disrupting the flow for no obvious reason. Overall, the property was very nice, but the service really needs improvement.

Front desk check in was super easy, the staff were able to check me into my room much earlier than 3pm which was very helpful. Check out was also very easy. My only suggestion would be for the airport shuttle to have a set schedule instead of on demand so that you can plan for a ride rather than hoping the shuttle will be there when you ask for it. We ended up taking an uber to the airport. Overall really great stay, loved the pool!