Ratings based on 90 verified reviews

3.5 out of 5
81% of guests recommend
4.0 Room cleanliness
3.3 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia-verified reviews
4 out of 5
by a verified traveller

Posted 4 Mar 2020
Comment from Hotel Management
6 Mar 2020 by Admin, Hotel Management
thank you!
5 out of 5
by a verified traveller from NY USA

Posted 22 Feb 2020 on Orbitz
The property was in a super location, amazing view. Very nice staff. Close to AAD dive shop, amazing diving, snorkeling right in front as well. Had a little issue with our booking but it got worked out Hope to return soon
Comment from Hotel Management
24 Feb 2020 by Admin, Hotel Management
Thank you for staying with us! I'm glad that you enjoyed your stay. Apologies for the little issue with your booking but we are happy that it worked out well. Anticipating your soon return where we could serve you even better.
3 out of 5
by a verified traveller

Posted 7 Feb 2020 on Ebookers
the staff were very friendly and breakfasts were good
Comment from Hotel Management
10 Feb 2020 by Admin, Hotel Management
Thank you so much ! Really happy that you were treated well by our staff and that you enjoyed the breakfast. Thanks again for choosing us!
3 out of 5
by a verified traveller

Beautiful view with long service time

Posted 30 Jun 2019 on Hotels
The location of the resort is spectacular. You are right on the beach looking up at one of the pitons. The service however is lacking. Although everyone is extremely kind, and willing to do what ever it is they need to do for you, it'll take a while.
Comment from Hotel Management
2 Jul 2019 by Admin, Hotel Management
Thank you for staying with us .We appreciate your feedback and will work to make our clients stay more comfortable and efficient.
5 out of 5
by a verified traveller from Novi, MI

Posted 10 Apr 2019 on Orbitz
Anicia and the entire staff were so friendly and helpful, The breakfast they served us on our balcony every morning was absolutely incredible! WiFi did not work. We occasionally ran out of hot water. Our room was very roomy (beach suite) and comfortable. The location was excellent. We walked out onto the beach and snorkeled, and then next door to the Hummingbird for a mango daiquiri for happy hour.
Comment from Hotel Management
12 Apr 2019 by Admin, Hotel Management
It was a pleasure having you stay with us. We humbly apologize for the wifi issue as well as the hot water.We are working on these services to make it better for our clients. Hope to see you again. Once again we thank you!
4 out of 5
by a verified traveller

This traveller left a rating score only Posted 2 Apr 2019
5 out of 5
by a verified traveller

Posted 10 Mar 2019
Beautiful location- very hospitable service Exactly as pictured
Comment from Hotel Management
12 Mar 2019 by Admin, Hotel Management
Thank you!
3 out of 5
by a verified traveller

Posted 27 Feb 2019
The hotel is built into the side of a mountain and the parking lot is on top so it's a 3-story stairs to the bottom level (no provisions for the handicapped). At the beach level is a small bar and an open eating area. On the second level are 5 2-room suites which reminded me of a lake cabin in northern Minnesota - very basic. A large combination kitchcen/living room and a bedroom separated by the bathroom. The facility could use some upgrades. The lighting was inadequate; shelves were missing from the fridge; the balcony furniture was uncomfortable and worn. But it was clean and the bed was comfortable. Even thou it was clean, we did see two cockroaches which were almost dead so the must me some type of control. The 'included' breakfast was very limited - some fruit and bread which had been passed over the top of a toaster and a small serving of scrambled eggs (which were pretty good). Lunch was buffet style and not bad. Lots of variety and tasted fine. The eating area gets quite crowded because tour groups stop there for lunch. Can't comment on dinner because the chef had quit and dinner was not served.
Comment from Hotel Management
6 Mar 2019 by Admin, Hotel Management
Sorry to hear of your displeasure at your stay . But we understand and are currently in the process of making some upgrades to help better accommodate our clients. We are grateful that you visited.
1 out of 5
by a verified traveller

Posted 17 Feb 2019
We paid in full in November 2018. We spoke to David to arrange transport from the airport two days before arrival in Feb 2019. It was left to the taxi driver from the airport to break the news that we were being dumped to the Hummingbird, and the hotel was overbooked. So we never got to see the facilities, the room or the restaurant despite paying for a 3 night stay. The Hummingbird though was, adjacent, excellent and very accommodating. Their restaurant was excellent. I will always book the Hummingbird in preference, and if our experience is anything to go by, if you book the Still Beach House you risk having paid for nothing and being dumped into adjoining accommodation with no notice.
4 out of 5
by a verified traveller

Posted 4 Feb 2019
solar hot water meant no hot showers in the morning
Comment from Hotel Management
2 Apr 2019 by Admin, Hotel Management
We try to be environmentally friendly and in the tropics most homes have solar panel hot water systems but in order for the hot water to get to your faucet in the room the water has to be running for about a minute plus. Nonetheless, we apologize for the inconvenience.