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Reviews of Comfort Inn Somerset

2.5 out of 5
Comfort Inn Somerset
82 Jolin Dr, Somerset, KY

Reviews

8.4

Very good

Rating 10 - Excellent. 146 out of 303 reviews" "
Rating 8 - Good. 100 out of 303 reviews" "
Rating 6 - Okay. 35 out of 303 reviews" "
Rating 4 - Poor. 15 out of 303 reviews" "
Rating 2 - Terrible. 7 out of 303 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ketan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice affordable hotel
Stayed 4 nights in Apr 2024
Response from vickie on 30 Apr 2024
Thank You

10/10 Excellent

Scarlet

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk very kind. Breakfast great.
Stayed 1 night in Apr 2024
Response from VICKIE on 20 Apr 2024
Thank you

10/10 Excellent

Lorenza

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Easy for a quick night stay. Co.fortable snd clean.Super friendly staff.
Stayed 1 night in Apr 2024
Response from VICKIE on 10 Apr 2024
Thank you

10/10 Excellent

Lesley

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I brought my support animal and there was no additional charge. Thank you. I really appreciate your kindness. I did however wish on the weekends you would extend your breakfast another hour. Just a thought.
Stayed 1 night in Apr 2024
Response from vickie on 10 Apr 2024
Thank yo so much for taking the time to review your stay, we are happy you enjoyed your stay. Our breakfast on weekends ends at 10am, our apologies for failing to meet your expectations.

8/10 Good

Miranda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from VICKIE on 8 Apr 2024
Thank you

10/10 Excellent

gloria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All around great. Food, cleanliness, comfort, great location.
Stayed 2 nights in Mar 2024
Response from VICKIE on 5 Apr 2024
Thank you

10/10 Excellent

Maria

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Great breakfast and nice area to walk your dog.
Stayed 1 night in Mar 2024
Response from VICKIE on 25 Mar 2024
Thank you

6/10 Okay

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When I checked in, the clerk made me aware of the Non-Smoking Policy of the property. My room was on the third floor, upon getting off the elevator, the smell of marijuana smoke was heavy. This was the case all the way down to end of the hall. Once in my room with the door shut, it was not bothersome. I noticed that there were several construction type guests, and I realize they are probably regular guests and Comfort Inn benefits from their business. However, the smell is so strong that it may be offensive to other guests, especially those with children. Drug use also tends to accompany bad behavior, which could be why I was woken up at 6:00am to a domestic dispute that made its way from a room, to the hall, then to the parking lot below. All this being said, my stay overall, was actually pretty good. The staff was nice. Hotel room was clean. I've stayed at Comfort Inn in several southern cities over the years and this was my only complaint. I will continue to schedule stays with this chain. Just wanted to make management aware of this situation.
Stayed 2 nights in Feb 2024
Response from vickie on 10 Mar 2024
Thank you so much for taking the time to review your stay, our apologies for failing to meet your expectations. We have exciting new renovation's coming!

10/10 Excellent

Judith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room comfortable and clean. A little noisy between rooms and hallway.
Stayed 1 night in Feb 2024
Response from vickie on 29 Feb 2024
Thank you

8/10 Good

Tammy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from vickie on 31 Jan 2024
Thank you so much for taking the time to review your stay, we are happy you enjoyed your stay. Hope to see you again soon.

10/10 Excellent

Brooke

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On the Main Street of Somerset. Easy location to access different stores. Comfortable rooms and nice staff.
Stayed 2 nights in Jan 2024
Response from VICKIE on 29 Jan 2024
Thank you so much for taking the time to review your stay, we are happy you enjoyed your stay. Hope to see you again soon.

10/10 Excellent

John

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from VICKIE on 27 Jan 2024
Thank you

8/10 Good

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from VICKIE on 24 Jan 2024
Thank you

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I recommend this Hitel
Great stay, nice service, nice and clean room. Great breakfast.
Stayed 1 night in Jan 2024
Response from vickie on 31 Jan 2024
I'm so happy to see your feedback about your stay! We hope you return soon.

8/10 Good

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from VICKIE on 20 Jan 2024
Thank you

6/10 Okay

Joshua

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Just o.k.
Unfortunately not the cleanest room. Bedspread had stain on it perhaps spilled soda?, also bathtub had hairs in them. You can clean better than that.
Stayed 1 night in Dec 2023
Response from vickie on 8 Jan 2024
Thank you so much for taking the time to review your stay, our apologies for not meeting your expectations. Hope you will give us another try to make things right.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Probably not again
Ok for a cheap night, but definitely needs improvement. We had to get keys recoded 4 times during our 3 night stay…although staff was efficient and friendly, they need new cards. The shower and bathroom were adequate but had some mold/caulking issues. The worst thing was the “updated” curved shower rod which did not allow the too short curtain to stay IN the tub - every shower flooded the bathroom floor!
Stayed 3 nights in Dec 2023
Response from VICKIE on 25 Dec 2023
Thank you for taking the time to review your stay, our apologies for not meeting your expectations. Hope you will give us another chance as we have exciting new renovations coming.

8/10 Good

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great visit
Nice place to stay with a very good breakfast. Service was great and professional. I highly recommend it.
Stayed 1 night in Dec 2023
Response from vickie on 18 Dec 2023
Thank you so much for taking the time to review your stay, we are happy you enjoyed your stay.

8/10 Good

Kimberly, Smiths Station

Stayed 2 nights in Dec 2023
Response from vickie on 18 Dec 2023
Thank You!

6/10 Okay

Jessica

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
our first room smelled like smoke - we were promptly moved and apologized to. Our second room, the tv didn't work.
Stayed 1 night in Nov 2023
Response from vickie on 28 Nov 2023
Thank you for taking the time to review your stay our apologies for failing to meet your expectations. Hope you will come back and give us another try.

10/10 Excellent

Sandra

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Terry was very helpful and extremely friendly.
Stayed 1 night in Nov 2023
Response from vickie on 28 Nov 2023
Thank you!

10/10 Excellent

michelle

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super friendly! Everything was clean and ready to go. Great water pressure in shower. Wonderful breakfast!
Stayed 2 nights in Nov 2023
Response from VICKIE Gregory on 24 Nov 2023
Thank you so much for taking the time to review your stay with us, we are happy you enjoyed your stay.

10/10 Excellent

Stephen, Pittsburgh

Stayed 1 night in Nov 2023
Response from vickie on 18 Dec 2023
Thank You!

10/10 Excellent

Christopher

Stayed 1 night in Nov 2023
Response from VICKIE Gregory on 18 Nov 2023
Thank you

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 1 night in Nov 2023
Response from vickie on 17 Nov 2023
Thank you

10/10 Excellent

Beth

Stayed 1 night in Oct 2023
Response from VICKIE Gregory on 14 Nov 2023
Thank you

10/10 Excellent

Trevor

Stayed 3 nights in Oct 2023
Response from VICKIE Gregory on 7 Nov 2023
Thank you!

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay and clean
Great stay. Very comfortable beds. Hot breakfast with a great variety.
Stayed 1 night in Nov 2023
Response from VICKIE Gregory on 5 Nov 2023
Thank you!

8/10 Good

Rodger

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It seemed to be clean. Staff was very friendly.
Stayed 5 nights in Oct 2023
Response from VICKIE Gregory on 29 Oct 2023
Thank you!

6/10 Okay

Michael

Stayed 1 night in Oct 2023
Response from vickie on 17 Nov 2023
Thank you

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay!
We had a great experience! The check in staff was wonderful. So friendly and helpful. Room was clean and comfortable. Breakfast was great!
Stayed 1 night in Oct 2023
Response from VICKIE Gregory on 14 Oct 2023
Thank you for taking the time to review your stay, we are happy you enjoyed your stay. Hope to see you again soon!

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Really enjoyed my 3 night stay. The room and staff was outstanding..
Stayed 3 nights in Oct 2023
Response from vickie on 13 Oct 2023
Thank you so much for taking the time to review your stay, we are happy you enjoyed your stay.

6/10 Okay

Sherri

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from VICKIE Gregory on 13 Oct 2023
Thank you

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great job
My husband and I after visiting a few battlegrounds were tired and ready to relax Jan at front desk was courtesy and helpful Our nights stay was great and breakfast was delicious
Stayed 1 night in Oct 2023
Response from vickie on 9 Oct 2023
Thank you for taking the time to review your stay, we are happy you enjoyed your stay. Hope you come back and see us again.

6/10 Okay

Richard

Liked: Staff & service
Stayed 3 nights in Sep 2023
Response from VICKIE Gregory on 8 Oct 2023
Thank you

10/10 Excellent

Charlotte

Travelled with family
The staff was super friendly and helpful. The complimentary breakfast included biscuits and gravy, eggs, sausage, cereal, oats bagels, toast, pastries, cubed potatoes, polish sausage with peepers and onions juices and milk. All was tasty.
Stayed 2 nights in Sep 2023
Response from VICKIE Gregory on 29 Oct 2023
Thank you for taking the time to review your stay, we are happy you enjoyed your stay. Hope to see you again soon!

10/10 Excellent

Bill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was nice and it was really clean
Stayed 1 night in Sep 2023
Response from VICKIE Gregory on 24 Sept 2023
Thank you! We are happy you enjoyed your stay, hope to see you again soon.

10/10 Excellent

Sandra

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from VICKIE Gregory on 19 Sept 2023
Thank you

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient - available
Stayed 2 nights in Sep 2023
Response from Vickie on 8 Sept 2023
Thank you

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from VICKIE Gregory on 29 Oct 2023
Thank you!

8/10 Good

Catherine

Liked: Staff & service, room comfort
Stayed 1 night in Aug 2023
Response from Vickie on 4 Sept 2023
Thank you

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staying for the car show
The staff at check-in was real friendly and nice. Everyone was nice nice place to stay in. Everyone was friendly and a nice big breakfast. Everything was wonderful.
Stayed 1 night in Aug 2023
Response from Vickie on 28 Aug 2023
Thank you for taking the time to review your stay. We are happy you enjoyed your stay. Hope to see you again soon!

10/10 Excellent

TODD

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great breakfast selections and friendly staff
Stayed 2 nights in Aug 2023
Response from Vickie on 23 Aug 2023
Thank you for taking the time to review your stay, we are happy you enjoyed your stay. Hope to see you again soon!

10/10 Excellent

Sally

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great breakfast!
Nice clean room & bathroom, comfortable bed. The breakfast was great and better than other hotels visited in the past! Eggs, ham, sausage, potatoes, melon etc. fruit bowl, waffles etc.
Stayed 1 night in Aug 2023
Response from Vickie on 21 Aug 2023
Thank you so much for your review! Hope you come back to see us soon.

6/10 Okay

JERRY

Disliked: Staff & service, property conditions & facilities, room comfort
No More Comfort Inn Stays
Check in was easy and our reservation was already prepared for us. Getting to our room was a different story. I was like walking in to a confined mid-evil dungeon in the 15th century. The room was small and nothing like the pictures portrayed on their website. The room most likely hold mold growing in it due to the musky mildew smell emitting from within the room. Plus it had flies and nats in the room, the bedding had hair on the covers and smelled like cigarettes and alcohol. I still hadn't made a decision to complain yet or try to change rooms. That changed as soon as I layed down on the mattress and the room's smoke alarm went off over me. Then I went to the front desk and told them to either give me another room or cancel our reservation and that we would go to the Hilton that had plenty of rooms. The staff member did offer me the only room that they had left and I went and looked at it and accepted the offer to change rooms. That room was livable. The breakfast was nothing to brag about either, but it was edible.
Stayed 4 nights in Jul 2023
Response from vickie on 1 Aug 2023
Thank you for taking the time to review our hotel, our apologies for not meeting your expectation's. We have exciting new renovation's coming! Hope you will give us another try when coming back in town.

8/10 Good

Tim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from vickie on 2 Aug 2023
Thank you

10/10 Excellent

Helen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from vickie on 28 Jul 2023
Thank You!

4/10 Poor

John

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Room had a recent smoker When staff notified they gave us a spray scent bottle
Stayed 1 night in Jul 2023
Response from vickie on 24 Jul 2023
We appreciate you being a rewards member, our apologies for not meeting your expectations. Hope you will give us another try.

10/10 Excellent

Cody

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay here. The room was clean and the beds were comfy. The rooms could use updating but that’s not a huge deal to me. The room did get really humid but it was manageable. The continental breakfast really nice. Nice, hot breakfast items every morning. Overall, I’d stay here again and recommend it for anyone staying in Somerset.
Stayed 2 nights in Jul 2023
Response from Vickie on 18 Jul 2023
Thank you for taking the time to review your stay, we are happy you enjoyed your stay. We have some exciting new renovations coming soon! Hope to see you again.

8/10 Good

Rebecca

Stayed 2 nights in Jul 2023
Response from vickie on 22 Aug 2023
Thank you