Overall, staff was accommodating. Expect only the basics from this hotel, beyond the incredible view (if the clouds are less dense during your stay). Staff speak limited English so a bit difficult to work through them on recommendations and tours/accommodations. Almost no tour companies would pick/drop us off at this hotel because it's really in another city and too far out of their way/ opposite direction from the main tour attractions and too far from where bulk of where tourists actually stay. I could also hear my neighbors through a thin wall. It doesn't look like they too many guests at a time so depending on what you're looking for, this may be a good hotel option for you. We are in our mid 30s and are pretty active and did a lot of the tours/adventures and didn't rent a car, so in hindsight, we would've rather stayed at a hotel closer to town (Monteverde).