Search Hotels by Independent in Sierra de la Laguna

"The room was the only downer I didn’t get what I paid for "

"When we arrived, we were greeted by staff, We went to the desk to check in and was told we would have to wait a few hours before we could get into our room, unless we wanted to upgrade and pay extra, the guy at the front desk said he would waive the fee of the upgrade if we was good to him, in other words if we tipped him really well he could get us in a room right then. So, we paid him a $100 and got into our room, the only downfall was we asked to not be around any kids, our room was directly over the kiddy pool. The room was clean, we had no issues with the kids at all, Our Building was quite a walk away from all the entertainment, but we managed. When we went to check out we discovered that we only had one towel key on us and we were charged $9 for the other key that was left in our room. The lady that checked us out was terribly rude and didn't care that we had left our key in the room, we didn't have it at check out so we were being charged. Also, the ladies at the little shop on site was very rude they were like put out every time we went into the store to buy something. They didn't understand English and we felt they were annoyed with us being there, we would ask a question, and they would all look at each other and then kind of brush us off like we didn't matter. Very nice place to stay just most of the workers were rude."

"We enjoyed our time at the Riu Cabo Palace. Our room was clean, staff were friendly, and our kids had a great time! We cannot wait to return."

"Enjoyed very much the Spa service. Beautiful beach. Excellent service provided by all personnel. We stayed on the "Reserve" section of the facility with swim out pool, nice feature. The Reserve entitles its gests access to bars with "higher" quality of drinks. What disappointment that was; cocktails were below par for a "premium" all-inclusive facility. Food was even worse than drinks. Very small selection of dishes, below average quality, and unimpressive flavors. Desserts were subpar, just mediocre. In summary, concerning food and beverages, just an average all-inclusive (at best) at a premium all-inclusive price. We have been in premium all inclusive facilities in the past and know what is offered there. Furniture in room and all around the facility shows its age; dents, scratches and stains found all over. Our bathroom mirror had numerous brown stains all around. The AC unit was very noisy and the second day stopped cooling the room, just blowing room temperature air. "

"Beautiful view. Food was just ok but I was there for the sun, pools and to relax. "

"Had such a great time at this resort celebrating my 50th. Everything was perfect, the food, staff, room, and views. I would def gonna go back there. "

"My room was clean. It did not overlook the beach. A little disappointing for getting a junior suite. "

"This is actually a review of Kadun Boutique Hotel which is a sister property of Marina Fiesta and Hacienda Encantada Resort. The confusion and chaos surrounding the winter storm Fern resulted in my departure flights being cancelled and rescheduled for two days. I arrived at Marina Fiesta to find that my reservation had been cancelled due to “no show”. The front desk was very understanding but explained that the Marina Fiesta was now sold out. After some deliberation, they offered me accommodation at their sister property Kadun which was a couple blocks away. The offer included the all inclusive option which I had not purchased in my original reservation. All this sounded great so they transferred me to Kadun which was a brand new property having been opened in Dec 2025. The staff was immediately welcoming and were sincerely attentive my entire stay. The facilities are beautifully appointed and maintained religiously. The restaurant, pool bar, and coffee nook serve at a very high quality and embellish everything with a flair. I was dumbfounded with my luck and had no regrets about not staying at the Marina Fiesta. I would rank Kadun among the best hotels in the area."

"The staff kept the property spotless. They were all extremely accommodating and helpful. The food was very good with a variety of options at each meal. The bed was comfortable, and room clean. Ocean view was beautiful to watch the sunsets. We even got to see the whales migrating. "