Sierra de la Laguna Honeymoon Holidays

The rooms were clean, the staff provided exceptional service, and the atmosphere was warm and cozy. My only suggestion would be to offer more dining options at the restaurant.

The hotel location is good and quality of food is really good. Some member's of the staff are doing really well, congratulations to Carmen, Pedro, Sylvana, Carlos, Johan, Cesar. But service could be better, for instance the waiting time at the main bar and 12 tribes restaurant takes too long some times. The hotel needs a full renovation including the gym. But the hotel rooms are in good condition.

Enjoyed my stay, will definitely be back!

Pool was cold, furniture dated and food quality for room service is poor

Everything was beautiful! I was disappointed with our room, because it would always smell like food. We were directly above some sort of kitchen fan. In the pool area the staff would often close the umbrella’s (98 degrees) because of the wind which really was not that bad.

The place is huge and clean. The residence rooms are disconnected from the pool and hote

Pool was cold, furniture dated and food quality for room service is poor

Miscommunication regarding price and check in process. I was given a number to call to add a guest and the phone number didn’t work. The check in staff wasn’t helpful and I was given different quotes and no one could give me a straight answer.It took 2 days to fix a broken A/C in 2 of the rooms. Keep in mind it’s Cabo and it’s 90 degrees. I kept on getting the runaround with times it would be fixed. Our resort app wasn’t working or linking to our reservation. Without the app we couldn’t order a shuttle or room service which is of great value. I sent an email to the app support email and it took them 3 days to respond , by then our trip was over. Wait time for room service was 2 hours long and smaller portions. Our front door stop working . The quality of service has declined significantly since the last few years. I have been visiting this resort for 12 years now and this will be my last.