National Rd No 6, Chong Kaosou Village, Sangkat Slor Kram, Siem Reap
Reviews
8.0
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Dear Madam/Sir,
Greetings of the day
Thank you very much for being stayed with us and taking your value times to review your experiences, you had at Smiling Hotel. We are really appreciated for your choose Smiling Hotel for your accommodations. We are more than happy to served you and can’t await to reserve again soon, your review is very important for us.
All the best to you;
Screaming kids at the pool was a real problem. I called the front desk twice but after being told they would let them know to keep the noise down the noise continued. After being on a plane 24 hours I needed sleep so finally went out and at 9:30 pm took care of the problem. I have children and Grandchildren myself and understand kids are kids but the screeching was unexceptable. Other than that breakfast was good and also the room and staff were great.
Verified traveller
Stayed 4 nights in Sep 2019
Response from Hotel Management Team on 4 Oct 2019
Dear Mr. Michael D Kimball,
However, we tried to open heart for understanding your mind during the biggest ceremony of Public Holiday that period.
Thank you very much for being with us and taking your time for rating your experiences you had at Smiling Hotel. We are more than happy to serve you and looking forward to reserve again soon.
Regards
Need to clean the bathroom more as my room had 4 crickets in there. Otherwise great and friendly service. Highly recommend this hotel to my friends and family.
Verified traveller
Stayed 2 nights in Dec 2018
Response from Sengtry on 17 Dec 2018
Thank you so much for taking the time to write wonderful review. It fills us with great joy to know that you had a pleasurable stay whilst you were staying with us.
Again, thank you for sharing this brilliant review and we look forward to welcoming you back to Smiling Hotel in the very near future.
Best wishes,
Have a nice day!
Sincerely Yours,
Management Team
Large rooms. Reception staff are friendly, accommodating helpful. Excellent.
Verified traveller
Stayed 1 night in Dec 2018
Response from Sengtry on 10 Dec 2018
Thank you so much for taking the time to write wonderful review. It fills us with great joy to know that you had a pleasurable stay whilst you were staying with us.
Again, thank you for sharing this brilliant review and we look forward to welcoming you back to Smiling Hotel in the very near future.
Best wishes,
Have a nice day!
Sincerely Yours,
Management Team
Dear Value Customer,
Greetings of the day.!
Thank you very much for being with us and taking your time to review your experiences you had at Smiling Hotel. We are more than happy to serve you and can’t await to reserve again soon.
All the best to you
The management
Fantastic hotel, friendly and helpful staff. Giving ⭐🌟⭐🌟⭐.
Lizana
Stayed 5 nights in Jul 2018
Response from Sengtry on 3 Aug 2018
Dear Mrs. Lizana,
Thank you very much for being with us and taking your time to review your experiences you had stayed at Smiling Hotel. We are very pleasant to serve you again soon.
All the best to you
The management
Dear Value Costumer,
Thanks for your accommodated and wrote a comment us, we will try the best welcoming you at the next season soon.
6/10 Okay
mike
18 Feb 2018
Liked: Room comfort
Disliked: Staff & service
an average place despite its grand entrance
breakfast was terrible no choice for westerners, no one spoke english, and no one helped in finding a table or guiding us to the food choices. maintenance poor lift not working properly, drain in hand basin blocked, chair in room broken.
mike
Stayed 2 nights in Feb 2018
Response from Sengtry on 22 Feb 2018
Dear Mike Adam,
Thanks for your reviewed us, as per we checked we did not received your information, even one time info.
However, we are going to research and renovate for all your mentions.
Sincerely,
ECM
Says that they offer transfer and late check out until 00:30 which are both inaccurate. Stains on pillow and robes in the room, dated decor, wifi isn’t working, terrible breakfast. Not worth the money.
Josefine
Stayed 1 night in Feb 2024
Response from KHM on 18 Mar 2024
Dear Josefine;Thank you for the worst comment about our property, we tried to find the point where the mentioned late check out until 00.30, please help to public with this point as well as free pick up and transfer from/to the hotel and airport such as the room charge is lower than the fee transfer from airport one way. again, no hotel offers late check-out at 00.30Best wishes
Dear Hiroshi,
Greetings of the day
Thank you very much for being stayed with us and taking your value times to review your experiences, you had at Smiling Hotel. We are really appreciated for your choose Smiling Hotel for your accommodations. We are more than happy to served you and can’t await to reserve again soon, your review is very important for us.
All the best to you;
6/10 Okay
Verified traveller
11 Dec 2017
Liked: Cleanliness, staff & service
Disliked: Room comfort
Verified traveller
Stayed 2 nights in Dec 2017
Dear Stephanie,
Warm Greeting from Smiling Hotel and Spa, Siem Reap, Cambodia
We are very much appreciated for your value reviewed us as your experiences with our property, we are all team managements, staffs are welcoming and looking forward to your next trip soon.
Regards,
Sengtry