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Reviews of Angkor Heritage Boutique Hotel

3.5 out of 5
Angkor Heritage Boutique Hotel
0273,Street BT(Off NationalRd.6),, Sangkat Slorkra, 3, Siem Reap, Siem Reap (province)

Reviews

7.8

Good

Rating 10 - Excellent. 22 out of 69 reviews" "
Rating 8 - Good. 26 out of 69 reviews" "
Rating 6 - Okay. 14 out of 69 reviews" "
Rating 4 - Poor. 5 out of 69 reviews" "
Rating 2 - Terrible. 2 out of 69 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.6/10

Property conditions & facilities

Reviews

4/10 Poor

Sze Nga

Disliked: Room comfort
when i go in the room, i have many mosquito, and whole night can sleep, because of the mosquito. the location is very far for restaurant. and wifi is too slow. But the staff was very helpful.
Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
It was lovely. Room was huge. As a diabetic and vegan they went out of their way to cook vegan meals for me. Hi to Mr ear.
Stayed 2 nights in Jun 2018

10/10 Excellent

Gavin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel
hotel and staff friendly and helpful rooms fantastic
Stayed 1 night in Mar 2018

6/10 Okay

Al, Australia

Liked: Cleanliness, staff & service, room comfort
Hotel improvements considerations
I believe the kindness courtesy and responsive attitude of the staff stopped me from giving this hotel a lower review. I believe this review is for the owner of this establishment in taking on board my observations and making improvements, in providing his/her future customers with an improved experience. Please see below under improvements.
Stayed 6 nights in Feb 2018

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Definitely not 4 Stars
Very tired hotel with a lot of issues that make it closer to a 2 star hotel. Some staff were helpful and lovely. Rooms were cleaned well but noisy. Annoying that the images in the website are not what you get!!
Stayed 5 nights in Jan 2018

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Ok... I guess.
The hotel had a few positives: price, friendly staff, and close general proximity to the town and ticket booth. The hotel employs it's own fleet of tuk tuk drivers so finding a ride is easy (although perhaps not as cheap as it otherwise should be). The pool is nice enough and good for a post-temple trip swim. The internet is fast and reliable. There are also unfortunately some negatives: the rooms are in dire need of a makeover. Our shower leaked, there was visible mold stains in the bathrooms. We ordered dinner one night at the service was awful. They were out of a lot and the stuff we did order took forever. The staff tried hard to sell their services - van trips, etc. that weren't always in the best interest of our group. They played bass-heavy music at the pool really loud during the day so it shook our room...even if the only people at the pool was the staff! The first night, they hosted a small company party at the pool (which is just outside the rooms) until midnight where the music and attendees were loud. They don't have real coffee available (only instant) at breakfast or during the day. This place wasn't bad if you're looking for a cheap room in Siem Reap with friendly staff. Unfortunately, they didn't offer much else.
Stayed 5 nights in Dec 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
6 night stay
March stay Negatives: Charged for airport transfer despite being told that was included Some reception staff had little interest in service and were always looking for opportunities to sell services, to the point of being quite awkward and persistent at times Top floor of the hotel resembles a building site if you ever wonder up there In heat its quite a walk into more central town locations for dinner/lunch/shopping etc Positives: Large rooms, well maintained Quite location aside from some wildlife noises Staff other than some reception staff (above) are friendly and helpful Pleasant pool area to sit out at English TV channels including movies

6/10 Okay

CL, Hong Kong

Disliked: Cleanliness, property conditions & facilities
Hotel located in a alley
We stayed in this hotel for 5 nights. Hotel is located in a alley instead of the main street. The alley is lack of street lights so it is a bit dangerous to walk through at night. There is a tuk tuk stand by at the hotel to take us to the pub street/old market for $3 USD. The hotel facilities and decorations are a bit old but still acceptable. Our room has a balcony but there was water and plants in front of the balcony that attracts a lot of mosquito and other insects. The bed is quite comfortable and clean. There are 3 or 4 electric sockets in the room and bathroom for us to use. There was some dirt in the bath tub so we did not use it. We used the shower but there was a dead insect in the shower one time. The water quality is not good, yellowish colour. The hotel room looks a lot older than the pictures on the website. The breakfast is free and the same everyday, includes western and cambodia styles. Overall, I was a bit disappointed with standard of this hotel as it was quite different from what it was described on the website. However, it is still a good option with the worth of the price.

2/10 Terrible

Vince, Singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel below minimum expectations
Hotel quite badly maintained. Dirty pool n room, especially toilet. Once a day room turnover only changed towel n tidy bed, room wasn't cleaned. When we checked in, no staff helped with our luggages to second floor without lift, even though we have children to manage. Check in staff not friendly. Overall, disappointed with the hotel with the price we paid. Given a choice, we would cancel and move to another hotel.

10/10 Excellent

Dan, Toronto, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet location
The hotel is about a 10-15 minute tuk tuk ride from Pub Street and the old/market. It is off a busy active street with a large wet market. The location is very quiet and a very nice property. The staff were very friendly and did every thing to make our stay enjoyable. The free breakfasts was very good and the restaurant service very good western and Khmer food. We were a family of 5 staying in family suite. Two a joining rooms with a king in one and King and single in the other. Room and washroom was very clean and each room had a fridge. We had a very good stay!
Response from General Manager on 22 Aug 2016
Dear Dan, Thank you very much for having shared your experience during your stay in Angkor Heritage boutique hotel by AIC, We are very much appreciated for your great positive comment on Expedia.com. You have mentioned all good about us in the hotel and we will share your perfect review to our whole team to make sure this excellent review is a part of our heart to make us strive continuously at our best. We are waiting to welcome you and your family for the future accommodation in Siem Reap, Cambodia. Yours faithfully, The Management-Angkor Heritage Boutique Hotel by AIC

8/10 Good

Mai

Liked: Cleanliness, property conditions & facilities, room comfort
A lovely stay in Siem Reap
We stayed at the Angkor Hertiage Hotel during our stay in Siem Reap. We had a pleasant stay, the rooms were very spacious and breakfast was fine, the highlight for us was the pool which was always empty so we had to ourselves. The staff were quite pushy with making us book trips / extras from us. We had room service and the guy who delivered our food didn't leave the room until I said I would think about it, whilst leaving our food to go a bit cold. Overall I would stay here again if I would visit the Angkor Wat again, tuk tuk driver Mr Dan was great driver who took us everywhere we needed to go.
Response from General Manager on 22 Sept 2016
Dear Mai, First of all, we are very much appreciated for choosing Angkor Heritage Boutique hotel by AIC for your accommodation during your trip in Siem Reap, Angkor-Kingdom of Cambodia. It is a great pleasure to hear that you had a pleasant stay. We are happy to offer you the assistance of all your inquiries by our friendly English-speaking staff. Unfortunately a little case has occurred and we have taken prompt response as in your opinion about the concern of booking trips. We hope this experience will not alter your confidence in Angkor Heritage boutique hotel and we hope you will offer us another opportunity to welcome you again for your future trip. Best regards, Sokkol Thun, Central Guest Services Ambassador..

8/10 Good

Manbir, Delhi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tropical forest tucked away.
Very spacious rooms.good view from the balconies.Nice pool. Flora and fauna complements the holiday mood Breakfast so so...needs to improve. Rooms and bathrooms super clean and comfy. Super place to hang out with family and friends.
Pool
view from room
Dusk calling
walk to the pool
Response from Sokkol Thun on 22 Sept 2016
Dear Manbir, Thank you very much for sharing your great experience during your stay in Angkor Heritage boutique hotel by AIC, It is a great pleasure to read your excellent review regarding your stay. We are delighted to hear that you had a beautiful room. I will share your comment with our team and I am sure this will serve us as an encouragement as we strive to continuously improve our quality of services. I hope you will find out another plan to visit Siem Reap and we wait to welcome you again in the near future. Best regards, Sokkol Thun, Central Guest Services Ambassador.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Sunita, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Suitable for families, friendly staff.
Rooms are very large and there's ample space for moving around. Balcony view is soothing. The bathroom is clean. Beds are made daily. Location is rather remote but worth the while as it is calm and peaceful. Tuk-tuk is available to take you anywhere you like. The pool water is warm and nice at anytime, even at night. Nice hotel with friendly staff. Breakfast is made up to your taste. I would certainly recommend this place to my friends.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Wonderful place. Great staff great food great price. It was also close by to see all the ancient ruins What else do you want me to say. Don't force people to write more can't we keep it simple I am getting tired of this program that keep saying need to write more. If you want a bad review then I can. Stupid survey. Making my experience very bad now. Why do I have to write so much. I am not trying to write a novel here for other to read about. Short and simple is all it take. This is getting very annoying

8/10 Good

Anoop, Lucknow, India

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Located near market
Comfortable hotel and courteous staff. Good breakfast spread.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely boutique hotel
Lovely boutique hotel away from the hustle of the city centre. superb rooms. great staff. lovely pool area.

10/10 Excellent

Maria, Mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect getaway
Safe did not work, other than that amazing hotel and nice staff

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Fine hotel, but some issues
Enjoyed the affordability of the hotel and relative seclusion from the crowds and crush of No. 6 Road. Unfortunately, my tuk tuk drivers often had no idea where the hotel was and it often took a lot of misdirection before anyone could find it. Not sure if it's due to its relative seclusion or the fact that there's also another Heritage hotel. Overall the hotel was nice, the spa was reasonably priced and the staff was friendly and accommodating. However, the staff had poor English skills which wouldn't really be a big problem if they didn't often confuse my requests with those of others. Probably the biggest issue I had was when I tried to check out and pay for the fees I'd racked up and they couldn't get their credit card machine working, which then required that I go to an ATM, pay a fee and withdraw money to pay them in cash. There are so many hotels in the area I'm not sure if there are better options or not. Overall, my stay was reasonable but I would recommend doing more thorough research before deciding on a place, if you plan on staying for 3+ nights.

10/10 Excellent

Nuno, Seoul, Korea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Quiet Place for family
When I got up in the morning, I felt like getting up at home. it's very comfortable and quiet. Here is very good place for family with young childre.

10/10 Excellent

Albert, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and quiet, good service
Clean and comfortable, nice environment and good breakfast. A Du-du were sent to picked us up at the airport by the hotel, with 3 adults, 3 pieces of luggage and 3 backpacks, we hardly squeezed in, and almost sitting on top of each other, after we complained to the manager, he arranged to have a 4 door sedan brought us to the air-port when we left. What a good service!!

8/10 Good

shilpa, Tsukuba

Liked: Cleanliness, property conditions & facilities
Not bad
We booked us in here for 6 nights as it looked good on all sites, the revues were good etc. Sadly, the day we landed we were taken to another hotel, they did have their pick up service drop us to a hotel quite close to the airport with no warning! Not to be in fair to them, the replacement hotel was awesome, they were villas with an absolute resort ambience all in a gorgeous setting. TresorDAngkor where we were taken to had amazing service & the staff were apologetic for us to have to shift again in 2 days with toddler. They even offered us dinner on the house on the last night there. Well, when we went back to Angkor Heritage, I did bring up the topic & let them know I'd have appreciated a little advanced notice of the change. The reasons firstly for the replacement was downright silly (they had the road in front being renovated but we saw no change or work having being done) They had nothing to say, not even an apology. That kind of irked me but if not for his little story, I'd not mind this place, albeit a lil away from the city hub (probably a good thing) it has a lot to offer.

10/10 Excellent

Saminda, Melbourne Victoria Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant family friendly boutique hotel-Siem Reap
Very pleasant boutique hotel, catering very well for families, that is not too far from the city centre and the Angkor Temple area. Staff are very friendly and rooms are clean and meets all needs.

10/10 Excellent

Eddie, Penang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Boutique Hotel close to Phsar Leu
Very cozy and a beautifully designed boutique hotel. Large room and very comfortable. Breakfast has a lot of varieties and tasty. Staffs are very helpful and polite. This hotel is off Route 6 and right opposite Phsar Leu (market). Safe and convenient to walk out for shopping at the morning/evening market. It's about less than 15mins tut-tut ride (USD$1/person) to Old Market / Pub Street.

8/10 Good

Jack, Penang, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Boutique Hotel
Pleasant stay at the hotel with peace and quite environment.

6/10 Okay

Karisse, Singapore

Disliked: Cleanliness
Cleanliness in the hotel
Overall the hotel is good. But one thing need to take note on the cleanliness of the bed. There're dirt stain on the bed and the pillow cover is not clean.

10/10 Excellent

Evelyn, Michigan, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent customer service
The whole staff is very accommodating. The chef made a special chicken soup made with fresh ingredients and herbs. It was very delicious that we asked them to include it in their menu.

6/10 Okay

boucher, switzerland

Disliked: Property conditions & facilities
Nice hôtel quiet place
Very quiet hôtel but little bit fare from downtown

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
Nice hotel with lovely bedrooms
The hotel was really good but the location was not so close to te important places to visit. Also the tours that the hotel offers are pretty expensive comparing them with other tours.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
The hotel is great value for money and staffs are helpful. Massage setup is not hygienic enough such as having pillow without pillow case ( it was improved after our comment to the staff) and massage service sometimes goes wrong becoz it is outsourced. Other than that, the hotel is nice and we will stay there again next visit to Siem Reap.

8/10 Good

Leo, Finland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth staying
Nice hotel, not too far from anything. Quiet.

8/10 Good

Ellen Yan

Liked: Cleanliness, staff & service, room comfort

6/10 Okay

Ellen Yan, Hong Kong

Friendly staff
Staff are friendly. The hotel provided discounts on massage and restaurant food if you stay 4 nights or above.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Slightly dissppionted.
The hotel is a bit old. It is different from the pictures. But its ok for tbis price.

10/10 Excellent

Jeana, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful rooms and grounds with friendly staff
Loved it! The rooms were spacious, contemporary and clean. It was nice to relax at the end of a hot day in the pool not to mention the 1/2 hour complimentary foot massage! Breakfast, most especially the hot croissants, was great! Super friendly staff! Highly recommend it, we would stay there again.

8/10 Good

S, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy hotel
We had a great stay over Angkor Heritage Boutique Hotel. The staffs there are very friendly. The room is very spacious and well maintained. The only drawback is that the location is a bit off from the Old Market area, but tuk-tuk is available everywhere.

8/10 Good

Niki, Alaska

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful service and beautiful hotel
Would absolutely recommend. Beautiful hotel and the staff was very accommodating and pleasant.

8/10 Good

Eddie Ragauskas, Montreal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Quiet Hotel
Great Hotel tucked away off a lane - great local feel, good rooms and friendly and helpful staff - the location is slightly out of town so you'll need tuk tuk if you want to go downtown.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Sherry, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely boutique hotel
Received a warm welcome at this hotel, a little way out of the centre of Siem Reap. The room itself was lovely, very spacious and with great attention to detail. Large bathroom with bath and separate shower. The room had a balcony which looked out to the gardens and pool. Tuk tuks were always easily available just outside the hotel, which can take you to the main temples in the area. I would definitely recommend this hotel. It was a real pleasure to stay here.

8/10 Good

Jake, Phnom Penh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
Staff is great. A great place to relax after being out all day.

10/10 Excellent

Brent, Christchurch, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for me
The Staff were excellent, the facilities suited me 100%. The meals in the Restaurant (dinner twice) were very good. Breakfast was very good also. I had the feeling the Staff were really trying to please me which was awesome, I will definitely be back again.

6/10 Okay

T, England

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good hotel but poor communication
Had a lovely 2-night stay at this hotel which prompted a further 2-night online booking, however a problem with the hotel system meant that they were overbooked. This was fine and the hotel eventually found us somewhere else to stay but there were many problems.

10/10 Excellent

Alexandru, Qatar, Doha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasent hotel, I strongly recommend!
Very good hotel service with professional staff. Rooms are big and spacious, cleaned and refreshed every day. Nice small swimming pool with a pool bar close to it. Staff always helpful and polite. Tuk-Tuk in front of the main gate and you can organize with the reception as well. The main PUB street is 10 min far from the hotel by tuk-tuk. Useful tip, double check with the driver that he is going to Angkor Heritage Boutique Hotel as there are two Angkor hotels in the town. Hotel number or business card with the address can be handy in this situation. Everything was beyond my expectations and I enjoyed my days spent there. Enjoy your stay!

6/10 Okay

Justine, Cairo, Egypt

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, although a little bit out of town
The Angkor Heritage Boutique Hotel is a nice place albeit a little way out of town. Appraently there are 3 hotels with the same name so tuktuk drivers occasionally got lost and had to ask for directions. The room was very clean and the king size bed was actually a king size bed although a little hard. The bathroom was modern and good. Staff were friendly and helpful. However the food let the place down. Breakfast was very average.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Service and really large comfortable room
The room is really large. The garden was perfect. The staffs are really helpful. They greet us well. They could answer to all our needs. But unfortunately, We could stay for only one night, we have to return back home. Anyhow, in a few words, would not hesitate to recommend this hotel to anyone.
a nice garden
orchid

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent
I would book again without a moment to think about where to stay in Siem Reap. Everything was perfect during our stay. Good breakfast, nice location, pool was so nice to jump in after visiting the temples and our room was big, comfortable and absolute clean.

4/10 Poor

Philippe

Disliked: Staff & service, property conditions & facilities
Hotel à éviter
Une region de Siem Reap magnifique avec une Beaute des temples à couper le souffle mais mauvais choix de l hôtel qui n'a Ni le ramage Ni le langage d'y laisser ses bagages

6/10 Okay

Verified traveller

ちょっと遠いが…
街から少し遠いが80パーセントオフで3000円くらいだったので大満足でした。 朝食も美味しいしホテルにトゥクトゥクがいつもいるので不便はないです。

2/10 Terrible

Thomas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helt igennem et dårligt hotel. Passer slet ikke på beskrivelsen og billederne er meget gamle. Stort set ingen rengøring og der er beskidt alle steder. Det har 4 stjerner men burde kun have 1.