Exterior

Reviews of Best Western Sherwood Inn & Suites

2.5 out of 5
Best Western Sherwood Inn & Suites
7533 Warden Rd., Sherwood, AR

Reviews

8.6

Excellent

Rating 10 - Excellent. 509 out of 1001 reviews" "
Rating 8 - Good. 324 out of 1001 reviews" "
Rating 6 - Okay. 100 out of 1001 reviews" "
Rating 4 - Poor. 48 out of 1001 reviews" "
Rating 2 - Terrible. 20 out of 1001 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Angelica

Travelled with family
Liked: Cleanliness
Eh okay
The hotel itself was nice, but we noticed right off the bay that anyone could walk in the side doors there wasn’t any kind of lock. Breakfast was good the first day but then Monday and Tuesday we barely ate because there was hardly any food and no one restocking at 830. The staff was friendly when we saw them but sometimes approaching the front desk they were more occupied on their phone. A/c in room kinda worked but it was loud when it was on, overall I was okay with it
Stayed 3 nights in Jan 2024
Response from Hotel Manager on 10 Jan 2024
Dear Guest,Thank you for taking the time to share your feedback. We're glad to hear that you found the hotel itself nice and appreciated the good breakfast on the first day. We apologize for the issues with the side doors and breakfast service on Monday and Tuesday. Your comments are valuable, and we will address them with the team to ensure improvements. We appreciate your understanding and hope to have the opportunity to welcome you back for a more seamless experience in the future.Sincerely,Hotel Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Hotel Manager on 10 Jan 2024
Dear Guest,Thank you for your rating. We appreciate your feedback. If there are specific areas where we can improve and earn a higher score in the future, please feel free to share your insights. We value your input and hope to welcome you back for an even better experience.Sincerely,Hotel Managerr

8/10 Good

Sue

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Stayed 2 nights in Dec 2023
Response from Hotel Manager on 30 Dec 2023
Dear Sue,We're pleased to hear that you had a nice experience! We appreciate your feedback and look forward to hosting you again in the future!Sincerely, Hotel Manager

10/10 Excellent

Leo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Manager on 28 Dec 2023
Dear Leo,Thank you for your perfect rating of 10/10. We appreciate your positive feedback. If there's anything specific you enjoyed during your stay or if you have any suggestions, please feel free to share. We look forward to welcoming you back for another excellent experience.Sincerely,Hotel Manager

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from Hotel Manager on 19 Dec 2023
Dear Shane,Thanks for staying with us and giving us an overwhelming rating. We appreciate the fact that most of our overnight guests are happy with their decision to stay with us. We're committed to providing excellence when you stay with us again. Nothing means more to us than hearing from our guests, and we're so thankful for your 10-star rating. Please visit us again soon.Sincerely, Hotel Manager

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet and very clean. Looks brand new. Breakfast is tasteful and changes daily. Everyone was very kind and helpful.
Stayed 3 nights in Dec 2023
Response from Hotel Manager on 16 Dec 2023
Dear Jenny,Thank you for taking the time to share your positive experience. We're delighted to hear that you found our hotel very quiet and very clean, with a brand-new appearance. It's great that you enjoyed the tasteful and varied breakfast. We appreciate your kind words about our staff. If there's anything specific you loved about your stay or if you have any suggestions for improvement, please feel free to share. We look forward to welcoming you back for another enjoyable stay.Sincerely,Hotel Manager

10/10 Excellent

Brenda

Business traveller
Liked: Cleanliness, staff & service, amenities
The staff waa outstanding.
Stayed 3 nights in Nov 2023
Response from Hotel Manager on 9 Nov 2023
Dear Brenda,We're delighted to receive your 5-star rating, and we're thrilled to hear that you found the staff outstanding. Thank you for your positive feedback, and we look forward to hosting you again in the future!Sincerely, Hotel Manager

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
the staff was very helpful and everything was clean and well maintained
Stayed 1 night in Oct 2023
Response from Hotel Manager on 25 Oct 2023
Dear Elizabeth,Thank you for sharing your feedback. We're pleased to hear that our staff was helpful, and you found our facilities well-maintained and clean. If you have any additional comments or suggestions for us, please don't hesitate to share. Your input is valuable as we continuously work to provide the best possible experience for our guests.Sincerely,Hotel Manager

8/10 Good

Brandi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and staff is friendly. Breakfast was standard.
Stayed 2 nights in Sep 2023
Response from Hotel Manager on 13 Oct 2023
Dear Guest,Thank you for taking the time to share your review. We're pleased to hear that you found our property clean and our staff friendly. We strive to provide a comfortable experience for all our guests. If there are any specific areas where you feel we can improve, please don't hesitate to let us know. We value your feedback and hope to welcome you back in the future.Sincerely,Hotel Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unplanned Stay Over in Little Rock
We found ourselves stranded for the day/night and they accommodated us by letting us check into the room an hour early. We really do appreciate the care that was given.
Stayed 1 night in Oct 2023
Response from Hotel Manager on 6 Oct 2023
Dear Guest,Thank you for your perfect 10 out of 10 rating! We're pleased to hear that the hotel was able to accommodate you with an early check-in during your unplanned stay in Little Rock. Providing excellent service and care is important to us, and we're delighted that we could assist you. If you have any more feedback or if there's anything else we can do to enhance your future visits, please don't hesitate to let us know. We look forward to serving you again!Sincerely, Hotel Manager

8/10 Good

Tammy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Hotel Manager on 28 Aug 2023
Dear Tammy,Thanks for staying with us. We would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It would be highly appreciated. I hope you will visit us again soon.Sincerely,Hotel Manager

10/10 Excellent

Janet

Stayed 1 night in Jul 2023
Response from Hotel Manager on 17 Jul 2023
Dear Janet,Thank you for your excellent 10 star rating! We are so pleased to know that you enjoyed your stay and found our hotel to be of the highest standards.We take pride on providing excellent service and comfortable accommodations. We look forward to welcoming you back soon!Sincerely,Hotel Manager.

4/10 Poor

Earl

Business traveller
Disliked: Staff & service, property conditions & facilities
No remote to tv, I was told that there was no WiFi after I asked…I had planned on staying for two nights and decided to go elsewhere after I had to stand in water while taking a shower, No type of compensation whatsoever…I wouldn’t recommend this particular hotel to no one.
Stayed 2 nights in Jun 2023
Response from Hotel Manager on 1 Jul 2023
Dear Earl,We appreciate you taking the time to share your experience with us. We are always looking to improve the guest experience, and take feedback from our guests seriously. In an effort to better improve our property, we have shared your message appropriately within the team. We do hope to see you in the future so that we can revamp your vision of our hotel, and make your next stay truly great.Sincerely,Hotel Manager.

10/10 Excellent

rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Hotel Manager on 26 Jun 2023
Dear rachel,Thanks for choosing our hotel for your stay and giving us a 5-star rating. We are glad to know that you had a great experience, got value for your money while staying at our hotel. We focus each day on providing a memorable experience that creates a yearning to return and is thrilled to know that we were successful during your stay. I hope you will visit us again soon.Sincerely,Hotel Manager.

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place to Stay
Have stayed here many times and always a good experience. Friendly helpful staff, well maintained and rooms very comfortable. Highly recommend!
Stayed 3 nights in Jun 2023
Response from Hotel Manager on 20 Jun 2023
Dear Michele,Thank you for your kind words and recommendation. I'm glad you were pleased with your stay and that you found our hotel to be welcoming and a good value. We appreciate the valuable time you spent in sharing your feedback. We look forward to having you with us again soon.Sincerely,Hotel Manager.

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
clean. Helpful staff. Good breakfast.
Stayed 4 nights in Jun 2023
Response from Hotel Manager on 17 Jun 2023
Dear Kelly,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our hotel to be clean and that our staff was helpful during your stay. We pride ourselves on providing a high level of service to our guests, and we're glad to hear that we met your expectations. We also appreciate your positive comments about our breakfast, we're pleased to offer a variety of options to start your day off right.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back soon.Sincerely, Hotel Manager.

10/10 Excellent

Angie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location for where we needed to stay. The breakfast was nice & the beds were comfy.
Stayed 2 nights in Jun 2023
Response from Hotel Manager on 13 Jun 2023
Dear Angie,Thank you for your review! We're delighted to hear that our hotel's location was convenient for your needs. It's also great to know that you enjoyed the breakfast and found the beds comfortable. We appreciate your positive feedback and hope to welcome you back for another pleasant stay in the future.Sincerely, Hotel Manager.

8/10 Good

Rosella S

Stayed 3 nights in May 2023
Response from Hotel Manager on 26 Jun 2023
Dear Rosella, Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your stay. Sincerely, Hotel Manager.

8/10 Good

Elaine Clark

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Apr 2023
Response from Hotel Manager on 1 May 2023
Dear Guest, Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 8 to 10, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

6/10 Okay

Ray

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The 3 o'clock check in is to late. 1 o'clock. The mattresses are very uncomfortable.
Stayed 2 nights in Apr 2023
Response from Hotel Manager on 26 Apr 2023
Dear Ray, Thanks for the stay and the feedback. Your comments are important for us. We shall definitely work on your observations. You can expect a further improved stay next time. Visit us again soon.Sincerely, Hotel Manager.

6/10 Okay

Amenthia

Stayed 3 nights in Apr 2023
Response from Hotel Manager on 18 Apr 2023
Dear Amenthia,Thanks for your visit to our hotel, and I'm disappointed to see a 6-star rating. Please tell us more about your stay and if we missed any marks on hospitality. Your feedback will be useful for us to improve our services. We look forward to seeing you again soon! Sincerely,Hotel Manager.

10/10 Excellent

Jody

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms remodeled and clean. Great staff.
Stayed 2 nights in Apr 2023
Response from Hotel Manager on 13 Apr 2023
Dear Jody,Our clean hotel with many amenities is grateful for your kind words. It was a pleasure to serve you so well and we are delighted you were satisfied. We hope you will recommend our property and stay with us again next time you are in town. Sincerely,Hotel Manager.

8/10 Good

Genevieve

Stayed 1 night in Mar 2023
Response from Hotel Manager on 13 Apr 2023
Dear Genevieve, Thank you very much for staying with us and for giving us the 8-star feedback. We apprehend that you had a good stay with amenities and services as you have not mentioned anything in detail. Guest reviews are important to us and please let us know if you find anything which needs to improve. We look forward to your next visit. Sincerely, Hotel Manager.

8/10 Good

Harold

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Stayed 1 night in Mar 2023
Response from Hotel Manager on 13 Apr 2023
Dear Harold,Thanks for your kind words and letting us know you had nice stay with us and we appreciate your comment and are looking forward to welcoming you back soon.Sincerely, Hotel Manager.

8/10 Good

Stacy

Travelled with partner
Liked: Cleanliness, staff & service
The property was nice and the bed was wonderful but the water in the shower didn’t get hot. We were in a hurry so we didn’t complain. Otherwise, it was a nice place.
Stayed 1 night in Mar 2023
Response from Hotel Manager on 13 Apr 2023
Dear Stacy,I appreciate the time you took to share your wonderful experience with us. Your compliments are much appreciated. We are honoured to serve you and our valued guests with utmost care at all times. Your comments will definitely be taken into consideration. Sincerely,Hotel Manager.

8/10 Good

Harold

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Hotel Manager on 13 Apr 2023
Dear Harold,Thanks for staying with us and giving us an 8-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It would be highly appreciated. I hope you will visit us again soon.Sincerely,Hotel Manager

2/10 Terrible

Kayla

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Vick Bamne on 10 Mar 2023
We apologize for this inconvenience.

6/10 Okay

ronald

Stayed 1 night in Feb 2023
Response from Hotel Manager on 13 Apr 2023
Dear ronald, Thanks so much for your very kind feedback. I sincerely appreciate your 3 star rating, and I am pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again. Sincerely, Hotel Manager.

8/10 Good

Katherine

Stayed 2 nights in Feb 2023
Response from Manager on 27 Feb 2023
Hello Katherine,It was our privilege to earn your business and we hope to host you again on your next trip.

10/10 Excellent

Tammy S

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best Best Western I have ever stayed at!! Clean and very well decorated. Very comfortable stay! Totally recommend!!
Stayed 2 nights in Feb 2023
Response from Manager on 24 Feb 2023
Hello Tammy S,On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our hotel. I hope that we will impress you with exemplary service during future visits.

8/10 Good

John

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2023
Response from Hotel Manager on 13 Apr 2023
Dear John, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5 Star Review on your next stay. Sincerely, Hotel Manager.

6/10 Okay

bennie

Liked: Cleanliness, staff & service, room comfort
Ok stay for the price.
Breakfast eggs terrible but pancakes good. Room was good enough. Didn’t like having to walk up and down stairs especially when key didn’t work on 2 occasions. I’m
Stayed 3 nights in Feb 2023
Response from Manager on 21 Feb 2023
Hello bennie,Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our breakfast and comments about our room. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
My stay was amazing the only issue I had is I had to go to the desk multiple times because the key to my room wouldn’t work
Stayed 1 night in Feb 2023
Response from Manager on 22 Feb 2023
Hello Janet,We can't thank you enough for sharing your feedback with regards to our room. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

10/10 Excellent

James Jr

Stayed 1 night in Feb 2023
Response from Manager on 15 Feb 2023
Hello James Jr,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was fine but ice machine did not work.
Stayed 1 night in Feb 2023
Response from Manager on 7 Feb 2023
Hello David,Thank you for sharing your experience with us. We appreciate the input referring to our ice machine. We are always looking for ways to improve upon the guest experience so thank you for sharing.

6/10 Okay

Charito

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The soundproofing between the rooms were not good. We could hear people talking and snoring non stop through out the night. The a/c-heating unit made a loud noise when it cycled. Otherwise, the amenities and cleanliness is good.
Stayed 1 night in Jan 2023
Response from Manager on 30 Jan 2023
Hello Charito, Thank you for taking the time to rate our hotel. I regret to discover that you weren't thoroughly impressed with us during your most recent stay. I regret to learn that you encountered a disturbance during your stay. We do request that noisy guests quiet down in the evening hours to allow other guests to enjoy a peaceful night's sleep, so we regret that this was not resolved for you right away. I want to assure you that your comments are being taken seriously, passed on to our staff, and addressed in order to improve the guest experience. Thank you again for taking the time to share your email; I hope you will change your mind about seeking out new accommodations in the area and that you'll give us another chance to change your perception of our hotel.

10/10 Excellent

Ted

Response from Vick Bamne on 10 Mar 2023
Thank you!

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable bed. Clean room and very nice customer service
Stayed 1 night in Jan 2023
Response from Manager on 6 Jan 2023
Hello Jon,Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our bed and your insights regarding our service. We hope to see you again in the future. Thank you for your valuable business.

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only complaint is the limited parking and poor lighting around the building at night.
Response from Manager on 6 Jan 2023
Hello Michael,We appreciate the time you have taken to bring to our attention your feedback with regards to our parking. I hope you will return to enjoy a memorable and exceptional experience.

10/10 Excellent

Douglas

Stayed 1 night in Dec 2022
Response from Manager on 28 Dec 2022
Hello Douglas,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

10/10 Excellent

James

Stayed 1 night in Dec 2022
Response from Manager on 23 Dec 2022
Hello James,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

8/10 Good

William

Stayed 1 night in Dec 2022
Response from Manager on 22 Dec 2022
Hello William,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

10/10 Excellent

Jared

Stayed 1 night in Dec 2022
Response from Manager on 18 Dec 2022
Hello Jared,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

8/10 Good

Meihui

Stayed 1 night in Dec 2022
Response from Manager on 11 Dec 2022
Hello Meihui,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

6/10 Okay

Mark

Disliked: Cleanliness

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Manager on 6 Dec 2022
Dear Guest,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Courtesy and Comfort
Amazing service. The staff was so friendly and ready to accommodate us for anything. Even when our TV would work, the manager offered to move us to a different room.
Stayed 2 nights in Nov 2022
Response from Manager on 26 Nov 2022
Dear Guest,It means everything to us to hear the insights of our guests. Thank you for taking the time to communicate your feedback regarding our staff and also our service. Please do come see us again.

10/10 Excellent

Don

Stayed 19 nights in Nov 2022
Response from Manager on 24 Feb 2023
Hello Don,It is such a compliment to receive such a wonderful rating. Thank you for taking the time to share about your experience with us and we hope to see you again very soon.

6/10 Okay

Lindsay

Stayed 1 night in Nov 2022
Response from Manager on 18 Nov 2022
Hello Lindsay,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

10/10 Excellent

Lynette

Stayed 1 night in Oct 2022
Response from Manager on 22 Jan 2023
Hello Lynette,It is so wonderful to see that we were able to provide you with a superior level of service and accommodations. We would love to see you back on your next trip to the area.