"I experienced some discomforts, the toilet roll holder fell from the wall,the hot tap knob for the shower broke off in my hand and the shower connections were leaking badly,the overall cleanliness of the carpets and floors was very poor ,and it looked like they hadn't been vacuumed or mopped for a long time, and many stains were visible on the floors,the heating system was faulty in my room and was not adjustable, it was often too hot, I had to open windows to regulate temperature,in general the room was grubby, though the bed linen,towels, and tea coffee provisions was good."