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Reviews of The Five Elements Hotel

3.5 out of 5
The Five Elements Hotel
Germaneya 36, Sapareva Banya, Kustendil

Reviews

9.6

Exceptional

Rating 10 - Excellent. 12 out of 15 reviews" "
Rating 8 - Good. 3 out of 15 reviews" "
Rating 6 - Okay. 0 out of 15 reviews" "
Rating 4 - Poor. 0 out of 15 reviews" "
Rating 2 - Terrible. 0 out of 15 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

10/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Felicia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hot spring hotel, amazing pools
The rooms were comfortable though over-heated for early November. The hot spring pools were amazing; the water composition was great and there were numerous pools of varying temperatures warm enough for the cooler months of the year. Food at the restaurant was great and varied. We also enjoyed the massages at the spa.The receptionist was unable to find our Hotels.com reservation when we checked in, which proved a bit alarming. We trusted they eventually sorted out the issue during our stay.
Stayed 3 nights in Oct 2023

8/10 Good

Alexandre, Maennedorf

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Almost perfect!
It’s difficult to find anything to say negative about this remarkable facility with attentive and caring staff, except one important factor; that is, exterior noise. During Saturday afternoon, loud/piercing bass-accentuated “techno” music poured in from the adjacent public pool, while during the evening the restaurant across the way had singhe musician flooding the entire region with 10,000 Watts of outrageously loud and terribly mediocre music. Very disturbing and unfortunate .
Stayed 3 nights in Sep 2023

10/10 Excellent

Roderic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay.
Very helpful staff all round and housekeeping were very helpful too. Front desk were switched on and would adsist without waiting.
Stayed 4 nights in Aug 2023

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely recommended
There was a minor issue with our room upon check in which was quickly and professionally fixed. The staff were always friendly and helpful and the hotel was lovely. Also the breakfast and evening meal, within the price, was excellent. The spa was absolutely wonderful.
Stayed 2 nights in Aug 2023

10/10 Excellent

Kiril

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
With a few exceptions it’s a very nice hotel very new inside and out with plenty of parking lots good size rooms very friendly staff in all departments not to mention that everywhere was clean and shiny. What we didn’t like was the automatic light switch on the balcony. If you want to get a seat on balcony after 9:30pm to enjoy the view of the nearby mountains you’ll be welcomed from all the insects being attracted by the light. And other thing that could be done is to change the water in the cold basin every day - it gets warm and dirty after one day in use. Actually these are the only things that are little annoying but didn’t spoil our stay.
Stayed 2 nights in Jul 2023

10/10 Excellent

Tatiana

Stayed 1 night in Jul 2023

8/10 Good

Marian, State College

10/10 Excellent

Dobromir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

8/10 Good

Hagar

Stayed 1 night in Nov 2022

10/10 Excellent

Tibor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022
Response from Vese Bogdanova on 8 Mar 2022
Thank you very much!

10/10 Excellent

Urs

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Neuere moderne Hotelanlage mit Spa und Pools
Schöne moderne neuere Hotelanlage. Gute saubere Zimmer mit zweckmässiger Nasszelle. Gute Betten mit komfortabler Matratze und Bettinhalt. Frühstück nicht überragend reichhaltig aber absolut genügend. Es dürften für unsere Bedürfnisse mehr Früchte bereits konfektioniert angeboten werden. Parkplatz zur Anlage gehörend. Einige sehr gute Restaurants in der Nähe. Benützung Spabereich und Poolanlagen mit Thermalwasser im Zimmerpreis inbegriffen.
Stayed 2 nights in Sep 2023

10/10 Excellent

Anelija

Stayed 1 night in Jul 2023

10/10 Excellent

Massimiliano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Vese Bogdanova on 31 Jul 2022
Grazie mille!

10/10 Excellent

Mariele

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Struttura oltre le nostre aspettative, personale gentilissimo, ha accolto ogni nostra richiesta Kit di benvenuto con una serie di omaggi inespettati hanno reso il nostro soggiorno estremamente piacevole La pulizia è impeccabile Ritorneremo sicuramente
Stayed 1 night in Jul 2022
Response from Vese Bogdanova on 31 Jul 2022
Grazie mille!