Coral Bay Deluxe Villa | Terrace/patio

Reviews of Mandarin Oriental, Sanya

5 out of 5
Mandarin Oriental, Sanya
12 Yuhai Road, Sanya, Hainan

Reviews

9.4

Exceptional

Rating 10 - Excellent. 60 out of 83 reviews" "
Rating 8 - Good. 17 out of 83 reviews" "
Rating 6 - Okay. 4 out of 83 reviews" "
Rating 4 - Poor. 2 out of 83 reviews" "
Rating 2 - Terrible. 0 out of 83 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
The complex is a little jaded but the guest service is the best I have ever experienced..and I travel a lot. All staff very friendly and the whole place was extremely clean.
Stayed 3 nights in Jul 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sanya Mandarin stay
2nd time staying at the same resort and actually the same room. Great environment and friendly staff. Stayed in the resort for all 4 days!
Stayed 4 nights in Oct 2021

10/10 Excellent

MA GUADALUPE

Stayed 2 nights in Jun 2021

10/10 Excellent

Lars

Stayed 5 nights in May 2020

10/10 Excellent

Jae Young

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing place
Very accomodative and relax environment overall
Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Please Bring Back Foreign Service Professionals
This is the Mandarin Oriental at $300/night, so of course I hold them to a higher standard. The hotel room and views were amazing - the grounds are nice, and the amenities are great. But the service isn't what I'd expect from a 5-star hotel. The foreign staff were great: Mihai at the reception helped get us into our room when it seemed the Chinese staff were bumbling through our check-in process, and went out of his way to make things go smoothly, especially at check-in. Seems that as Chinese hotels have cut back on foreign staff, the service has decreased, with several small but noticeable moments that stood out: 1. Withing 5 minutes of checking into our room, a service worker arrived unannounced and had to come in to change a lightbulb - something that should have been taken care of before our arrival, and certainly could have come with a phone call to warn us. 2. We stepped out of our room and noticed an emply cart passing, and asked "Can you please take us to the beach?" The driver simply said "No." and drove off... Was kinda surprised that he didn't at least offer to call us a ride. 3. At the restaurant "Fresh", the staff were fairly clueless as to how to describe the portion size, and struggled to open a bottle of beer. 4. At breakfast they took our orders for coffee, and after 10 minutes no coffee had arrived. I put in a second order, and they got very nervous and put some urgency in delivering our coffee - when it arrived it wasn't the right order.
Stayed 1 night in Oct 2018

10/10 Excellent

GEORGIOS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Plesant stay.
Stayed 3 nights in Jun 2018

10/10 Excellent

A, Los Angeles, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Architecture - Rocky Beach
Great choice for rest & relaxation. Secluded & private. Good selection of food & wine. Service is awesome. Not enough beach chairs on sand for hotel of this size. Also, beach is very rocky compared to rest of Sanya.
Stayed 2 nights in Nov 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tip-top service and excellent location.
The staff service was just amazing. Special mention to Cathy at breakfast who served with such warmth and enthusiasm, even preparing us some fruits for our excursion, and also Francis from reception who even came out to greet us goodbye at the end of stay. The whole team from buggy staff to reception to restaurant was young and hospitable. Excellent facilities and the convenience to downtown, yet secluded on a private beach, makes Sanya Mandarin a top 5-star hotel!

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel. Great management

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Up there with the best
Very impressed by this hotel. Almost perfection. Service is first class although English language is not widely spoken. Spa, breakfast, Executive lounge, Fresh Restaurant and kids club all very high standard. Only slight disappointment is lack of really sandy beach. Thank you so much.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely setting and grounds
Loved the setting and the grounds. Nice room. Rocky beach though. Great service. Food is expensive. Overall great experience.

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Worst resort experience ever!
Highly disappointing! The beach is of low quality and tiny in size. It was unbelievable that a 5star hotel of this price range would charge daily rates for the wifi. Their BBQ menu was a joke, over-priced, minimum choice, low quality. Eating out was a far better option than eating at the hotel, which was almost 10 times less. The only good thing about this hotel is the level of privacy you get. No crowds, no noise, no kids,...probably because most rooms were vacant. In short, it was the worst resort experience we've ever had. Not recommendable!

10/10 Excellent

Rosa, Italy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best choice you can make!
Amazing!

10/10 Excellent

sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel, will definitely stay there next time in town. Received a complimentary upgrade upon check in.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice quiet hotel, beautiful beach, great service
The hotel is a little away from the main part of the city which makes it much more relaxing and quiet (yet if one wants to go to the city it not far and it is easy to get a cab). The beach is beautiful and the spa is fantastic. The overall service was also really good as well as the food, we really enjoyed our stay at Sanya.

10/10 Excellent

CrayolaLife, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well Exceeded Expectation – Seriously Top Quality
I travel a lot, often to places places like Bora Bora, Maldives, Phuket, Bali, Caribbean, Hawaii, etc. The Mandarin Oriental in Sanya really exceeded my expectation. The interior is robust and private, of very high grade. The staff are trained very well (especially in context of China PRC standards). The restaurant called Fresh is on the beach and I now see that it is appropriately named on the best restaurants in China. The noodle restaurant is also marvelous. My expectations tend to be quite high – this hotel was pretty much perfect. The beach itself is not the best but the resort is awesome. Also, the concierge could use some work, as for the wifi connection in the rooms. But other than these items, this hotel is really at the highest end and I highly recommend. – CrayolaLife from Hong Kong

10/10 Excellent

Yong, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic customer service
We stayed for 2 nights, with an early check-in (before 12 o'clock) , and a late check-out (6pm). Cost less than RMB 60 to get to the hotel by taxi from the airport. This hotel is certainly not famous for its sand beach, as it is quite a small one. We did bring along our snorkeling kits to enjoy a bit of fun chasing the fish (there are snorkeling kits, and kayaks for rental). Services have been up to standard as we expected (free bottle of water, fruits, transport within the hotel). Only downside is the public toilets within the hotel is poorly maintained and smell badly sometimes, and the wifi cost RMB100/day and its signal is pretty weak inside the room.

10/10 Excellent

Katya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for a short leisure trip
Grand facility, really good staff. English sometimes was a struggle though. Fresh restaurant is magnificent, i ended up having 3 of my 4 dinners there. Other restaurants are good too. Beach is ok but small, pools are plenty and variable

4/10 Poor

Heidi, Washington, DC

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Not the Mandarin Oriental I Know!
While the rooms and facilities were beautiful, this was not the kind of service I would expect from a Mandarin Oriental. Bad weather during our stay caused a serious leak in the room. While the hotel can't control the weather, they didn't do anything about the leak either. It was more than three hours after my initial call that they responded with some towels to sop up the water and never did address the actual leak. Prices for the spa that were in the room materials were outdated, the prices at the actual spa were significantly higher. Staff was pleasant, but generally did not speak English - initially surprising for a 5-star hotel catering to international guests, until you realize there really aren't international guests. It was about 90% Chinese with a few western expats. Overall, a disappointing stay.

10/10 Excellent

Rachel, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super Quite! Very Nice Hotel!
very very nice hotel. once you entered the hotel, you are instantly feeling peace and calm. very very quite hotel. buildings are apart from each other, only a few other rooms around you. very nice, enjoined my stay. will come back. you can rent a regular taxi for 200 RMB for a whole day, including fuel! or 400 RMB for a nicer car from Hotel for a whole day (8 hours)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holidays in paradise
We had an awesome time and the stay was deeply relaxing. We were welcomed with a chain of flowers around the neck by the receptionist and got driven to our hotel room by a hotel buggy. The room is spacious and we were able to see the sea. Overall, the environment had an asian comteporary style with a lot of exotic plants and lovely flowers. We loved the hotel pools. When we went there in June it was low season in Sanya so that many facilities were quite empty such as sun chairs, pools, restaurants etc. The breakfast had rich variety and was every delicious. The service was very good - everyone was dedicated to help us and serve whenever we had an inquiry. During the day, the hotel offered some activities such as yoga or beach volleyball. The yoga teacher was very professional. Also, the gym had excellent facilities. The location of the hotel is Dadonghai. To reach the bar and restaurent street we had to take a cab (5-10 yuan). I would highly recommend a stay in the Sanya Mandarin Oriental.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great resort exceeding our expectations

10/10 Excellent

Wei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
If you are a Mandarin Fan don’t go there because you will be very disappointed the Hotel is really run down nothing to do with othe MO Hotels
Stayed 6 nights in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店一流,法國餐廳上日落更棒。
三亞最好的酒店。法國餐廳非常棒,而且再落沙灘邊上,欣賞日落美景一流。
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
조용한 호텔
호텔 조용하고 좋습니다
Stayed 2 nights in Oct 2019
Response from Wendy on 27 Nov 2019
당신의 만족은 우리를 영광스럽게 생각합니다

10/10 Excellent

Chungni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店的服務真的沒話說。泳池,沙灘,林木小路,不需要出去,光是待在裡面就很舒服放鬆。早餐種類也很豐富。其他餐食就是價格高了點,而且不是太值得。
Stayed 2 nights in Oct 2019
Response from Wendy on 27 Nov 2019
尊敬的客人,非常感谢您选择下榻三亚文华东方酒店,并与我们分享您在入住期间获得的愉悦时刻。 我们将继续提升服务,产品和设施的质量,一如既往地坚守服务格言,尽心尽责,不断超越客人的期许,并为客人提供最满意的入住体验。我们真诚地期待与您再次相聚在迷人、惬意的珊瑚湾!

10/10 Excellent

Tsz Chung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Service
Stayed 2 nights in Oct 2019
Response from Wendy on 27 Nov 2019
Thank you for your appreciation

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2019

10/10 Excellent

cheng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店环境不错 就是被子床单有点旧
Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2019

10/10 Excellent

Marcelo Fabian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Das Mandarin Oriental ist ein wunderschöner Resort, bei dem kaum Wünsche offen bleiben. Auf der Plus-Seite: Komfortable Zimmer, freundlicher Service, sehr schöne und gepflegte Anlage. Die Minus-Seite: Der Resort liegt etwas abgelegen, am Ende einer militärisch genutzten Straße, sodaß man auf ein Fahrzeug angewiesen ist um in die Stadt zu kommen. Der Strand ist steinig und felsig, also nichts für Sand-Freunde.
Stayed 4 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018

10/10 Excellent

Noelle Alves V

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paraíso na China
Eu não tinha ideia de que havia um paraíso como Sanya na China, a cidade leva o nome de Havaí chinês e não é à toa, a cor do mar é indescritível. O Mandarin Oriental é completo, com varias opções de restaurantes e nem vale sair do hotel, ainda mais que os restaurantes mais legais de Sanya estão afastados do Mandarin. Agradecimentos especiais a Belinda Chen, da área de relações públicas do hotel, nos preparou algumas surpresas por ser nosso aniversário de 10 anos de casamento. As instalações do hotel são perfeitas, piscinas maravilhosas, restaurantes incrível, café da manhã dos sonhos. O SPA é premiado, sendo o melhor da China em 2018. O hotel ainda conta com uma agradável praia particular. Indico o Mandarin Oriental de Sanya de olhos fechados.
Stayed 4 nights in Oct 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
服務好,但設施太舊
服務好,風景不錯,但設施太舊,食物水準強差人意。
Stayed 2 nights in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2018

10/10 Excellent

Martin, Basel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sensationell zum Entspannen
Tolle Anlage mit einem hervorragendem Team. Alle herzlich und „die Wünsche von den Augen ablesend“. Für ein paar ruhige Tage - inklusive Erwachsenem-Pool - sehr empfehlenswert. Auch die Restaurants waren kulinarisch wie servicetechnisch sehr gut. Rundum ein tolles Erlebnis.
Stayed 4 nights in Aug 2018

10/10 Excellent

INGU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
아주 훌륭합니다.
일단 직원들의 친절도는 세계최고인듯 합니다. 넓고 깨끗하며 바다를 바라보며 펼쳐진 수영장은 더할나위없이 좋습니다. 직원들 수준이 전반적으로 높은편이라 어느정도 영어는 다 되고 한국말 가능한 직원분도 계십니다.시설 또한 부족함이 없어 만족도가 상당히 높은편입니다. 요리 또한 중국향신료 냄세가 없어서 아주 맛있었습니다.단지 아쉬운건 리조트밖에서는 할게 별로 없다는겁니다.
Stayed 2 nights in Aug 2018

8/10 Good

KIN FUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
離三亞市區很近, 但出入一定要坐車
雖然地點安靜, 自成一閣. 但略嫌起在軍事重地, 出入關口都要停下檢查, 而且由關口檢查閘去到酒店大堂, 起碼有3公里路程, 如沒有打車, 走路是没有可能的
Stayed 4 nights in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 3 nights in Aug 2018

10/10 Excellent

Dorothy, 台灣

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
飯店的設計很漂亮
藍天白雲海,這就是在這家旅館住宿最好的寫照。飯店水準很棒,早餐優質,服務到位,沒必要再挑惕的飯店。這次住宿五天四夜,得到充足的休息。下次可能會選冬天來避寒!
Stayed 4 nights in Jul 2018

10/10 Excellent

Kwok Hong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018