1/5 Terrible
ClaireThompson, Ulverston
Travelled with partner
26 Mar 2020
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
i did like the first impressions,But, the staff were very very unhelpful, they are liars, tried to charge me twice for city tax, I had to argue with both the women on reception. I sent 3 emails to have my boarding passes printed off the same woman said come back in the morning but guess what she wasn't on the morning we were leaving and the women that was didn't know how to log on to retrieve the emails I had sent.
The rooms are very tired and tatty things broken lights, broken chair it took them 3 days to come and fix the light and change the chair this being after I told them 4 times, all the public areas were nice but rooms all need a revamp, we had to move rooms and the same women on reception said she would give us the best room ha that;s a laugh it was worse than the one we were in, the shower was in the bath the bracket was broke and had been for a while.
Breakfast was a disaster every morning you would sit down get orange juice and coffee then we would go and get some cereal eat it and then go for omelette leaving our coffee cups half full along with the orange juice and when we go to back to the table it had all been cleared away so we had to ask again for coffee and orange juice that would then come cold and then no cups they would bring then but no spoon no sugar it was a nightmare in the end we had to take it in turns to get breakfast it was like being on holiday on your own! I wouldn't recommend this hotel to my worst enemy
Stayed 7 nights in Mar 2020