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Reviews of Motel 6 Santa Fe

2 out of 5
Motel 6 Santa Fe
3007 Cerrillos Rd, Santa Fe, NM

Reviews

6.6
Rating 10 - Excellent. 157 out of 769 reviews" "
Rating 8 - Good. 225 out of 769 reviews" "
Rating 6 - Okay. 147 out of 769 reviews" "
Rating 4 - Poor. 100 out of 769 reviews" "
Rating 2 - Terrible. 140 out of 769 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

5.6/10

Amenities

6.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Christine

Liked: Cleanliness, property conditions & facilities
I liked the staff
Stayed 1 night in May 2024

10/10 Excellent

Genelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in May 2024

2/10 Terrible

Manuel

Liked: Property conditions & facilities
A lady crushed a trash can over my vehicle and I had to get the police, pretty bad situation
Stayed 1 night in May 2024

10/10 Excellent

E. Andres

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
- Good value for money - Convenient to major roads - Gas stations and restaurants nearby - Clean room and linens - Comfortable bed - AC/heating unit worked fine
Stayed 3 nights in Apr 2024
Response from Brand Experience Team on 7 May 2024
Hi E. Andres, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Maz K.#Team6

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Walked to excellent Chinese restaurant for dinner. In walking distance of astonishing Meow Wolf.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 1 May 2024
Hey friend, thanks for taking time to share your review. We appreciate your support.Natalie #Team6

8/10 Good

Jeffrey

Travelled with pets
Liked: Cleanliness, staff & service
Staff was efficient and friendly.
Stayed 1 night in Apr 2024
Response from Nancy Y. on 17 Apr 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

8/10 Good

Daniel

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jan 2024
Response from Brand Experience Team on 7 Feb 2024
Hi Daniel,Thank you for positively rating your stay!Lilith#Team6

6/10 Okay

Md Mynul

Disliked: Staff & service, amenities
Stayed 1 night in Dec 2023

2/10 Terrible

Donna

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Didn't even stay
Stayed 1 night in Dec 2023

6/10 Okay

Alexis

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities
TV did not work in room, one comforter had a hole burned into it, and there were brown, mystery drip stains on the bottom of the bathroom door.
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 9 Jan 2024
Hi Alexis, We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

10/10 Excellent

Ramona

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

JIANGHONG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 3 Jan 2024
Hey friend, thanks for taking time to share your review. We're thrilled to hear you had a great stay and can’t wait to tell our staff. Until next time, safe travels. Kaur J.#Team6

8/10 Good

Michael

Stayed 1 night in Dec 2023

8/10 Good

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities
Laszewo
One of the better keep rooms inside ive been at. Just the door wasn't very tightly closing when locked. I believe it needs a new frame !
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 21 Nov 2023
Hi Arthur, Thank you for taking time to share your review with us. We love hearing from our guests and are happy you enjoyed your stay. Your experience is important to us and we appreciate you bringing your concerns to our attention.Lilith#Team6

8/10 Good

Jose

Liked: Cleanliness
I did like everything
Stayed 1 night in Oct 2023
Response from Nancy Y. on 7 Nov 2023
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Newly remodeled.
Stayed 1 night in Oct 2023
Response from Nancy Y. on 7 Nov 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

10/10 Excellent

chad

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Jorge

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Floor was dirty, sheets had other people’s hair, found bed bugs in the morning after noticing several bites on my hand and arm
Stayed 1 night in Oct 2023
Response from Brand Experience Team on 1 Nov 2023
Hi Jorge,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

8/10 Good

Lawrence

Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

James

Liked: Cleanliness
A little too pricey for what they have to offer, but other than that the rooms were clean.
Stayed 1 night in Oct 2023
Response from Brand Experience Team on 1 Nov 2023
Hi James,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Lilith#Team6

6/10 Okay

Colin

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bedsheets and pillows had visible hair. Outdoor facilities were crumbling and had various folks loitering around after dark. Staff polite and sufficient for a quick rest overnight, but felt slightly gross.
Stayed 2 nights in Oct 2023
Response from Brand Experience Team on 1 Nov 2023
Hi ColinWe appreciate you taking the time to rate your stay. Rest assured, we’ll do our best to give you a 5-star experience next time around. Until then, we’ll leave the light on. For you. Lilith#Team6

6/10 Okay

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Facilities were about what you would expect for a Motel 6 – clean room, moderately comfortable bed. Microwave and mini fridge worked fine. Only complaint was the cost - $230 for an average room is way too much, especially when compared to the $65 for the same room two weeks later. One advantage is that it’s only about three blocks from Meow Wolf, so easy walking distance.
Stayed 1 night in Oct 2023
Response from Brand Experience Team on 1 Nov 2023
Hi Michael,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

6/10 Okay

Laurence

Liked: Cleanliness, staff & service
It was quite acceptable, I would stay there again.
Stayed 2 nights in Oct 2023

4/10 Poor

Donald, FLORENCE

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Knew this was a budget property and paid extra to get a microwave and Fridge, but NO shampoo or hair dryer. Both beds against the walls so had to crawl over each other to get up :( My wife and were really stuffed up and had bad Head Aches in the morning & the room had a bad smell.
Response from Nancy Y. on 27 Oct 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

4/10 Poor

Lorenzo

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Room had dead bugs near window and on floor. Outdated.
Stayed 1 night in Oct 2023
Response from Brand Experience Team on 1 Nov 2023
Hi Lorenzo,Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Lilith #Team6

10/10 Excellent

Gabriela

Liked: Staff & service, property conditions & facilities
Me gusta el hotel cada año me hospedo ahi .. pero esta ves habios mas bagabundos que hanres
Stayed 2 nights in Oct 2023
Response from Nancy Y. on 27 Oct 2023
Gracias por compartir tu reseña. ¡Nos alegramos de que haya disfrutado de su estancia! ¡Hasta la próxima, dejaremos la luz encendida para ti!nancy y.#Equipo6

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
A very nice effort
My room was not ready at check in time. It was not ready until 5:25pm. The staff were very professional and helpful despite being very understaffed at the time.
Stayed 1 night in Oct 2023
Response from Nancy Y. on 27 Oct 2023
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Simple
The room was alright for a couple of full sized mattresses, no refrigerator in the room, but it was clean and comfortable overall for a single night right before an eclipse.
Stayed 1 night in Oct 2023

2/10 Terrible

Judi

Disliked: Cleanliness, staff & service, property conditions & facilities
The room was terrible and smelly. They told me I booked a smoking room, didn’t realize that but it reeked and they told me they were fully booked and could not change. The room was filthy, dirt and hair on floor, sheets previously used with hair still on them, blanket threadbare with holes and questionable smears on wall around bed, sink clogged. It was a horrible night. Lobby hot water was cold and neighbourhood sketchy. Beware!!!
Stayed 1 night in Oct 2023
Response from Nancy Y. on 27 Oct 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

8/10 Good

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It worked out
Stayed 1 night in Oct 2023

8/10 Good

Nock

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Louie

Liked: Staff & service
Noisy
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 11 Oct 2023
Hi Louie,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6

2/10 Terrible

k michelle

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Property had insect infestations in the two rooms the staff showed me. Creepy long term residents stood on balcony and watched me walk to rooms.
Stayed 1 night in Aug 2023
Response from Brand Experience Team on 3 Oct 2023
Hi Traveler,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

10/10 Excellent

Jonas

Stayed 1 night in Sep 2023

4/10 Poor

Hailat

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Noise electric
Stayed 4 nights in Sep 2023
Response from Brand Experience Team on 3 Oct 2023
Hi Hailat,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

2/10 Terrible

Latana

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The fact that the staff told us that there was bugs in the room after purchasing.
Stayed 2 nights in Aug 2023
Response from Brand Experience Team on 27 Sept 2023
Hi Latana,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

10/10 Excellent

Linda

Stayed 1 night in Sep 2023

10/10 Excellent

Delica

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Andrew, Albuquerque

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk at check in was great
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 19 Sept 2023
Hi Andrew,Thank you for recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!Lilith#Team6

4/10 Poor

Micheil, Edmond

Liked: Staff & service
Stayed 1 night in Sep 2023

8/10 Good

Adalia

Disliked: Cleanliness, staff & service
The front desk help wasn’t friendly or very helpful. I have the official Colorado app for my id, it can be scanned and it is valid id! The room was paid for in advance and I also show her my physical debit card used to pay for the room still she was demanding a physical id from me so she had me go thru my luggage to get her one
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 19 Sept 2023
Hi Adalia,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

4/10 Poor

Brittni

Travelled with pets
Disliked: Amenities
There were bugs!!! In the bed, the air conditioner, floor, window. Everywhere when I woke up. Told the guy at the desk and he said “okay”
Stayed 1 night in Aug 2023
Response from Brand Experience Team on 14 Sept 2023
Hi Brittni,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

8/10 Good

Gary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

2/10 Terrible

Michael

Stayed 1 night in Aug 2023

6/10 Okay

Donna, Bridgeport

Disliked: Amenities
The pool which was advertised on the Expedia site had no water & looked like it hadn't been functional in a long time. The hotel received misinformation from Expedia that I wanted a smoking room, which my Confirmation page showed I had not - fortunately they had non-smoking rooms available.
Stayed 1 night in Aug 2023

8/10 Good

Judy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean, staff were good and helpful. Unfortunately one of the tenants was screaming most of the night. Staff worked hard to take of the issue.
Stayed 1 night in Aug 2023
Response from Nancy Y. on 7 Sept 2023
We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Nancy Y. #Team6

4/10 Poor

James

Disliked: Cleanliness
Not the best experience!
When I arrived there was a homeless man sleeping at the top of the stairs. He remained there all night. The room was ok for the price but it had little bugs everywhere. On the bedspread, floors and towels.
Stayed 1 night in Aug 2023

2/10 Terrible

Yung

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Without doubt the worst hotel experience ever. Rooms were dirty. Beggers wander around the hotel grounds. Ran out of coffee in the morning.
Stayed 1 night in Aug 2023
Response from Brand Experience Team on 30 Aug 2023
Hi Yung,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

4/10 Poor

Werner

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Sorry, but this was the worst Motel 6 I have been to, so far. Starting with the stairs up to the first level - the concrete is in really bad shape. The room was a dump. Breakfast is non-existant but you can pick up a cup of coffee at the reception. Air-condition is very loud and is very cold even in low position, blowing like mad. So you have to turn it off. A bum was sleeping on the first floor next to the stairs. So, definitely no recommendation.
Stayed 1 night in Aug 2023
Response from Brand Experience Team on 30 Aug 2023
Hi Werner,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6