2/5 Poor
Patricia
Travelled with family
4 Aug 2022
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The location is super convenient particularly when you have a Saba parking around the corner. The hotel gives you a discount and it is cheaper than buying the Saba multidia on the Saba website. The hotel lobby looks nice but once you take the elevator to the rooms you realize this place has seen better times. The room is dated, has no safe box, and no fridge. The carpet was stained and the overall cleaning was not the best. We brought two coffee mugs from the breakfast room and two days later they were still there. Our bathroom had mold around the shower that was disgusting. After we showered there was a leak on the floor. Ines from the reception brought us towels to dry the floor and moved us to a different room the following day. The bar is poorly stocked and a glass of red wine costs €5 which I found too much for that quality and compared to other places in the area. The receptionist Ines at the front desk was superb and she is the only reason why I am giving this hotel this rating because otherwise I would have given them a “1”. The reservation was non-refundable and it was high season in Portugal otherwise I would have left this hotel in a heartbeat. Save your money and avoid this place.
Stayed 6 nights in Jul 2022