Lobby sitting area

Reviews of Talus Rock Retreat

4 out of 5
Talus Rock Retreat
291 Syringa Heights Rd, Sandpoint, ID

Reviews

9.6

Exceptional

Rating 10 - Excellent. 134 out of 167 reviews" "
Rating 8 - Good. 22 out of 167 reviews" "
Rating 6 - Okay. 8 out of 167 reviews" "
Rating 4 - Poor. 3 out of 167 reviews" "
Rating 2 - Terrible. 0 out of 167 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the stay it was fantastic Only gave 4 star for facilities as I found the kitchen needed to be better equipped with cooking equipment like pans etc but other than that first class loved it
Stayed 1 night in Dec 2023
Response from TRR Team on 9 Feb 2024
Thank you, Glenn. We appreciate all input so we can always be improving our amazing guests' experiences. We've already outfitted the Syringa Suite kitchen with a bigger fry pan for your next stay!

10/10 Excellent

Michael, Calgary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relaxing and quiet location.
Stayed 1 night in Jan 2024
Response from TRR Team on 7 Feb 2024
"Relaxing and quiet" is such a lovely review (and perfect for an inn with "Retreat" in its name), and with 5 stars too! We enjoyed your company with us and happily anticipate hosting your future stays!

10/10 Excellent

Isaiah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from TRR Team on 7 Feb 2024
Thank you for our 5 star review! Is it time to return to Talus Rock Retreat? Every season brings new intrigue and beauty that we would love to show off for you!

10/10 Excellent

Sean

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was such a peaceful and beautiful property, and the staff was among the most personable and friendly I’ve ever experienced. Excellent time there!
Stayed 2 nights in Dec 2023
Response from TRR Team on 19 Dec 2023
Well, thank you, Sean! We are absolutely grateful you experienced a beautiful and peaceful stay at Talus Rock Retreat. Please return to us again soon!

10/10 Excellent

michelle

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from TRR Team on 8 Nov 2023
Thank you, Michelle! You are lovely guests. We wish you had stayed longer, though there is always next time!

10/10 Excellent

Marcy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Talus Rock was the perfect girls’ weekend getaway for my sister, daughter and I. Just a short drive to Sandpoint for delicious food and a little shopping, then back to the resort for peaceful reading and watching the stars from the hot tub. The staff was absolutely lovely and accommodating. We will go back!
Stayed 2 nights in Oct 2023
Response from TRR Team on 25 Oct 2023
Marcy, you are the perfect guests! What a delight to welcome you to Talus Rock Retreat. We are so grateful you soaked in the joy of this remarkable place. Please let this be the first of ever-so-many-more visits!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing one of a kind stay
An amazing one of a kind place. Every room is unique. Very comfortable and relaxing. Continental Breakfast was really good, including cold eggs from their chickens and ducks. Service was great. Highly recommend for a get away near Sandpoint.
Stayed 1 night in Oct 2023
Response from Talus Rock Retreat Staff on 22 Oct 2023
Thank you so much for your glowing review! Our chickens and ducks work very hard to keep our guests full. We are glad you enjoyed our eclectic gem, and we hope to welcome you back soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from TRR Team on 20 Oct 2023
Thank you for choosing Talus Rock Retreat! We appreciate your feedback and are sincerely remiss that we didn't earn that perfect 10 for you. We are perpetually making adjustments and improvements to improve every guest's experience.

10/10 Excellent

Abel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from TRR Team on 28 Sept 2023
Thank you, Abel, for the 5 star review! We think you are a 5 star guest!!

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
20th Anniversary Trip
This was the first stop for my husband and I on our 20th anniversary weeklong trip. This place is absolutely gorgeous with the most beautiful scenery. It is exactly what we needed to start our trip. It was so incredibly relaxing and the staff was incredible. The house is stunning and the rooms are so cozy. The only recommendation I would offer is regarding breakfast. We were a bit surprised at the offerings at breakfast, especially since the home showcases a beautiful kitchen upon entering the front door. We expected something of the hot variety, yet there was yogurt, bread for toasting, hard boiled eggs and granola.
Stayed 1 night in Sep 2023
Response from TRR Team on 18 Sept 2023
This was the first stop for my husband and I on our 20th anniversary weeklong trip. This place is absolutely gorgeous with the most beautiful scenery. It is exactly what we needed to start our trip. It was so incredibly relaxing and the staff was incredible. The house is stunning and the rooms are so cozy. The only recommendation I would offer is regarding breakfast. We were a bit surprised at the offerings at breakfast, especially since the home showcases a beautiful kitchen upon entering the front door. We expected something of the hot variety, yet there was yogurt, bread for toasting, hard boiled eggs and granola.StephanieSep 18, 2023Our Response:We are so grateful you chose Talus Rock Retreat as a stop on your anniversary journey. You are truly delightful guests who cozied right on in. Our apologies that you found our self-serve continental breakfast bar lacking and that is duly noted. It is pretty standard fair for the style, though we've added the hard-boiled eggs and Greek yogurt to add some protein and oatmeal to warm guests' tummys too. Next time, we'll have to book a breakfast-in-bed enhancement for you!

10/10 Excellent

Gary

Wonderful placce
Stayed 1 night in Sep 2023
Response from TRR Team on 13 Sept 2023
Well, Gary, we think you are wonderful 5 out of 5 guests! Let's welcome you back soon.

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from TRR Team on 31 Aug 2023
Thank you for the 10 out of 10, Jay! We are so grateful your stay at Talus Rock Retreat was stellar! Please do come back soon.

10/10 Excellent

John

Stayed 1 night in Aug 2023
Response from TRR Team on 13 Sept 2023
Thank you, John. Your delight upon arrival was absolutely priceless! The "Wow Factor" was certainly not lost and you and that makes our hearts happy! Please adventure back to us sooner rather than later.

10/10 Excellent

Derek

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place is so unique. We booked this last minute and we are glad we did.
Stayed 1 night in Aug 2023
Response from TRR Team on 9 Aug 2023
Thank you so much, Derek! Our Tuscan-style Villa is truly a splendid original--"eclectically elegant" is one of our favorite descriptions. Your family is so gracious and was a delight to welcome. May this be the first of many stays for you at Talus Rock Retreat.

10/10 Excellent

Szymon

Liked: Cleanliness, staff & service, property conditions & facilities
Talus Rock Retreat is not a usual hotel. It was a family home and it was designed according to this family sophisticated preferences. The building is complex, quite big, but at the same time composing well with the surrounding nature. Each room is unique, not utilitarian as a hotel lodging, but comfy and unique. The garden is equally impressive, a lot of work had to be put into planning it.
Response from TRR Team on 8 Aug 2023
Thank you for your appreciation of this beautiful architectural and landscape design work. The intentionality in style choices is very detailed, and you discovered the harmony of design within nature too. Please come back soon, Szymon!

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities
Has potential.
My stay at the bed and breakfast was just okay. Unfortunately, the air conditioning was poor, and it made the experience uncomfortable during my visit. Additionally, the place seemed overcrowded, with more guests than the rooms could handle, which affected the overall ambiance. To my disappointment, I found out that almost everything came with an extra cost, including bottled water, use of the washing machine, and even using the kitchen facilities. While the staff was friendly, these issues took away from the overall enjoyment of my stay.
Stayed 1 night in Aug 2023
Response from TRR Team on 4 Aug 2023
And we started out so well! We are so sorry your experience declined during your stay with us. We had bumped up the temperature a couple of degrees for another guest and the change sadly did you no favor. We do supply a portable fan and heater in each room as well since we find every guest has personal heating/cooling preferences and this provides extra individual control. It's the "Goldilocks Effect." We apologize you didn't find your "just right." We did certainly fill the house at the last minute to help a local AirBNB accomodate their last minute surprise overflow. Unfortunately that neighborly generosity appears to have affected our typically serene ambiance. The tone of the house is truly unique each night with all of the various personalities coming and going. Sorry the last minute check-ins caused a tilt for you and your delightful crew.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from TRR Team on 12 Jul 2023
Thank you, Matthew! Of all the places to stay, we appreciate you choosing our little gem, Talus Rock Retreat. So glad you enjoyed your stay!

8/10 Good

Sally, Lancaster

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and helpful. The property surroundings are nice.
Stayed 1 night in Jul 2023
Response from TRR Team on 5 Jul 2023
Thank you, Sally! We look forward to welcoming you back. We strive for that 5th star so feel free to contact us with how we can improve for you.

10/10 Excellent

Adrienne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a lovely property with a beautiful story. Turns out we were the only guests this particular evening and were able to upgrade to the Grand Arbor Suite. We pretty much had the whole property to ourselves...felt like royalty.
Stayed 1 night in May 2023
Response from TRR Team on 21 May 2023
That was so fun for us too! (As much as we love a full house, of course.) These extra special moments at Talus Rock Retreat are such a delight, and we find they come along just when they're particularly needed for our guests. "Divine appointments" seem to happen a lot here! We are grateful for such lovely, amazing guests as yourselves, Adrienne!

10/10 Excellent

Kevin

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2023
Response from TRR Team on 17 May 2023
Thank you for the stellar review, Kevin. What truly delightful guests you are! Please hurry back for hopefully a longer stay of R&R. Blessings!

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay for a night, or a week!
Incredible building, welcoming and friendly hosts, beautiful location, one of the most relaxing locations we have stayed at in our travels.
Stayed 1 night in May 2023
Response from TRR Team on 6 May 2023
We are thrilled that you so thoroughly enjoyed your stay at Talus Rock Retreat! This is exactly what we strive for ... beauty, welcoming, friendly, relaxing ... And you are the best of guests too! Please do come back again soon.

10/10 Excellent

mohan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to relax and recharge.
Stayed 4 nights in Apr 2023
Response from TRR Team on 13 Apr 2023
Thank you, Mohan. What a true delight it has been to welcome your family! You certainly are amazing guests and we enjoyed your enjoyment of the space. We want every guest to feel right at home like you. It's simply not the same without you. Please come back again!

10/10 Excellent

Terri

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was wonderful. The building is amazing and the rooms were very comfortable. The area around the lodging was very beautiful. Staff was very welcoming. The town is quant with lots of restaurant options and shopping.
Stayed 2 nights in Mar 2023
Response from TRR Team on 19 Mar 2023
Thank you, Terri. We enjoyed your stay too! And Luna ... such a beauty. Please come back soon.

10/10 Excellent

kelly

Stayed 1 night in Jan 2023
Response from The TRR Crew on 17 Jan 2023
Wow! We appreciate this beautiful review, Kelly. Thank you and please come stay again. You are an amazing guest and we look forward to serving you soon!

8/10 Good

Sheila

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, nice hot tub, and sauna. The Kipling room had a nice view. The room could use some upgrades on linen--towels had stains on them, for example, but was generally clean. Breakfast was disappointing for the price of the stay--about the same that you would receive from a continental breakfast at a chain hotel. There was no loose tea as advertised and the variety was scant. The only fresh fruits were bananas and apples. The friendly staff was great. Good location into town.
Response from The TRR Crew on 17 Jan 2023
Thank you for this lovely review, Sheila! The Kipling Room is certainly a favorite of both guests and staff. The blue jetted tub and the Talavera tiles in that bathroom are dreamy. We appreciate your mention of the towels as we are always looking for ways to improve our service. We've been slowly upgrading our linens. The towels should be both clean and stain free. How embarrassing! We actually do have new towels on order and are circulating the less than stellar ones out. Apparently we need to rotate more quickly and examine more closely. Trying to be eco-friendly, they do get pushed to live out their full life-cycles. We do have loose tea! It didn't get placed back out after a full-house booking, for which we apologize. For breakfast, we always offer the ever popular bananas, and one or two seasonal fruits depending on how many guests we expect in house. The Greek yoghurt and toppings for parfaits are a guest favorite, and hard boiled eggs in lieu of an all carb breakfast please many frequent flyers. We'd love to hear what would elevate the Breakfast Bar offerings for you! Please come again soon, and we'll see about earning that last star for you.

10/10 Excellent

Logan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from The TRR Crew on 29 Dec 2022
Thank you, Logan! We are so pleased that you enjoyed your stay at Talus Rock Retreat! Each room is distinct and lovely, so you'll have to come back and try them all!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from The TRR Crew on 29 Dec 2022
We very much appreciate this stellar review from you! Thank you so much for expressing how much you enjoyed your stay at Talus Rock Retreat.

10/10 Excellent

Aaron

Stayed 2 nights in Dec 2022
Response from The TRR Crew on 25 Dec 2022
Thank you, Aaron! We are truly pleased that you so thoroughly enjoyed your stay. Talus Rock Retreat has the best guests! We look forward welcoming you back for another stay at your home away from home.

10/10 Excellent

Casey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2022

10/10 Excellent

Debbie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was peaceful and relaxing.
Response from The TRR Crew on 25 Dec 2022
Thank you, Debbie! Peaceful and relaxing are certainly two of our hallmarks. Please come back to Talus Rock Retreat again soon.

10/10 Excellent

Katie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 1 night in Oct 2022
Response from The TRR Crew on 14 Nov 2022
We appreciate you, Katie! Thank you for the "Beautiful" review. Please come stay with us again soon!

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome property and staff. coming back asap
Response from The TRR Crew on 11 Nov 2022
You'll have to come by again and again to try out each of the rooms and experience their individual charms. The Grand Arbor and The Kipling Room have jetted tubs!

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

10/10 Excellent

Todd

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful setting, relaxing
Stayed 1 night in Aug 2022
Response from Talus Rock Retreat Staff on 17 Aug 2022
Thank you so much for your kind review! We are always so grateful to hear from our guests. We look forward to welcoming you back soon!

10/10 Excellent

Jacqueline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful eclectic property
Stayed 2 nights in Jun 2022
Response from The TRR Crew on 3 Jul 2022
Wonderful, delightful guests! ***** Thank you for staying at Talus Rock Retreat with us and enjoying it to the hilt!

6/10 Okay

Glen

Liked: Staff & service
It's basically a bed and breakfast. You can see it's been a labor of love for the owners, but also that it's in a particular taste with a lot of homemade-ness about it. In my opinion, there is too much clutter, as in dust-collector kind of stuff. It feels more like you're staying in someone's home than in a hotel.
Stayed 2 nights in Jun 2022
Response from The TRR Crew on 22 Jun 2022
Because of our eclectic nature, pinpointing what we are is indeed a challenge. We are definitely a "labor of love." Talus Rock Retreat is a converted residence inspired by a Tuscan Villa. Are we a lodge? A B&B? An Inn? It's hard to pinpoint. We ARE a place where the staff is delightfully caring, the lodging has a well-traveled, cozy, eclectic flair and the stay matters as it notably helps with local and international charity projects. That is reflected in our collection of antiques. As a hotel alternative, we do hope you feel at home here with us. Thank you for joining us for a stay, Glen! We certainly hope to serve you again sooner than later.

10/10 Excellent

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Do yourself a favor and experience Talus Rock. For me it was the best lodging experience I have ever had and I have had so many. This was due to the incredible creativity off the family (owners) that put this place together over many years. It is literally a work of art. Throw in the best staff and you have a masterpiece that deserves to be experienced by all
Stayed 3 nights in May 2022
Response from The TRR Crew on 22 Jun 2022
Thank you, Ashley, for your appreciation of this beautiful place. The creativity and intentionality of architecture and design certainly makes for raving fans of Talus Rock Retreat. It is genuinely a "work of art" as you stated so inspires creativity in others as well. We work hard as a staff to bless all of our guests so your review makes our hearts sing! Thank you.

10/10 Excellent

Travel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022
Response from The TRR Crew on 4 May 2022
Thank you for a stellar review! We look forward to your next stay of rest and relaxation, perhaps adventure and most certainly great food!

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, Quite & Comfortable
Not a hotel like we were expecting but pleasantly surprised. This was a beautiful custom home converted into a bed & breakfast retreat. The grounds are well maintained and a perfect stay for a couple seeking a romantic getaway. With enough to entertain a family (pool, hot tub, pond wi-fi), it would be equally accommodating for a family stay. Amazing attention to detail in the architecture simply added to the relaxing ambiance of this retreat in the mountains.
Stayed 1 night in Mar 2022
Response from The TRR Crew on 22 Mar 2022
Thank you, Marc! What a gracious review. We sure appreciate you and hope to see you back soon!!!

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a friendly and helpful crew Heather has assembled. Beautiful building and moose in the yard. They watched our dog Roscoe while we skied and he loved hanging out. We will be going back.
Stayed 3 nights in Feb 2022
Response from The TRR Crew on 9 Mar 2022
Well thank you so much! We LOVE Roscoe!!! Please do come back soon. You are amazing guests and we want to bless you more!

4/10 Poor

john, homewood

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Didn’t feel comfortable using amenities, quiet time was 8 or 9 pm
Stayed 2 nights in Jan 2022
Response from Talus Rock Retreat on 24 Jan 2022
Hello, John. We are truly sorry your experience with us didn't meet your expectations and you did not personally feel comfortable using our lovely amenities. We do, indeed, have quiet hours from 9 pm to 9 am to provide true rest and relaxation for our guests. This very rarely inhibits any guests from freely utilizing the extra fun of our hot tub, infrared sauna, and such. They simply keep down their volume in respect of other guests. We do wish you had let us know while you were still here as we are always readily available by phone, even if not visible. This very low rating hurts our hearts as we work so hard to provide guests with exemplary experiences. We would be forever grateful if you would reconsider, remove this, and give us another try. Let us know there was an issue when you next book and we'll do all in our power to make your next experience with us stellar! Thank you.

10/10 Excellent

RITA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Great staff!
Stayed 1 night in Aug 2021
Response from The Flock At Talus Rock Retreat on 22 Aug 2021
Thank you so much for you feedback and review! We greatly appreciate it. We look forward to your next stay with us.

10/10 Excellent

Rob

Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved table side prepared meal. Great food, great conversation, great evening.
Stayed 2 nights in Jun 2021
Response from The Flock At Talus Rock Retreat on 24 Jun 2021
Thank you so much for your review,it is greatly appreciated. We are thrilled that you enjoyed your stay here, and we are looking forward to your next visit. Cheers,

10/10 Excellent

harold

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from The Flock At Talus Rock Retreat on 24 Jun 2021
Thank you Harold for you rating. We greatly appreciate it! We are looking forward to your next stay. Cheers,

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Hidden excellent, tranquil place. Great warm breakfast with local organic eggs, now when all the hotels offer only pre-packaged continental breakfast. The property is like a little castle with large rooms and modern amenities. The staff is very friendly, making you feel like being part of the family, but allowing for privacy in the same time.
Stayed 2 nights in Jun 2021
Response from The Flock At Talus Rock Retreat on 17 Jun 2021
Hi, Thank you so much for your review. We greatly appreciate it! We are thrilled that you enjoyed your stay here with us, and we were blessed by your stay. We look forward to hosting you again. Cheers,

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful grounds and building. Friendly helpful staff. Quiet, peaceful atmosphere all around. We extended our stay and the owner went out of her way to accommodate us. Talus Rock Retreat may not be for everyone. It’s high on beauty and spiritual grace and unconcerned with an over abundance modern amenities but, for us, it was perfect. We will definitely come again.
Stayed 2 nights in Jun 2021
Response from The Flock At Talus Rock Retreat on 12 Jun 2021
Thank you so much for your feedback! We greatly appreciate it. We are so glad that you enjoyed your stay, and we're looking forward to seeing you again. Cheers, Rachel

10/10 Excellent

Joy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous Retreat
This property is not to be believed. It is special in every way. The "lodge" is mastery in craftsmanship and design. The grounds are lovely. The retreat is close to town, yet it feels miles away in the trees with a beautiful pond.
Stayed 1 night in May 2021
Response from The Flock At Talus Rock Retreat on 29 May 2021
Hi Joy, Thank you so much for your wonderful review! We are so happy that you enjoyed your stay here at Talus Rock, and we are so forward to your next stay with us. Cheers, The Flock At Talus Rock Treat

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
beautiful setting in the woods and eclectic resort. Nice staff. Second evening we left early at 7:30pm (checked out) due to some burning of plastics in the construction area just adjacent to our unit. Smoke and fumes wafted into our unit and we started feeling ill within a short time. Had to close windows but odor still in unit. Such a shame as the fresh air and setting is one of the main selling points of this place. Other than leaving early at great cost, we liked the unit.
Stayed 2 nights in Apr 2021
Response from Talus Rock Staff on 30 Apr 2021
Hello! Thank you for your review. We are sorry to hear that you fell ill during your stay with us and we hope you're feeling better. As an environmentally conscious facility and business, we practice as such and pride ourselves on clean and resourceful waste management. Our staff composts to help protect our environment along with only burning natural fuels; mostly wood we cut from fallen trees on the property. When we received your complaint, 2 staff members combed the grounds and new construction build in an effort to find the source of any burning. The only thing going at that time was the wood-burning stove, which was thoroughly checked and only burning wood.  To be absolutely certain, we did inquire with our maintenance staff who maintain the build site and were assured that they do not burn plastic, ever. While we do not dismiss your experience, we do emphatically stand behind our maintenance crew and the staff who investigated your claims. Of course, we can only speak to our own actions and cannot account for our neighbors; however, any detectable scent was gone within 20 minutes of your deciding to leave a night early.  We're so glad you enjoyed the property and we hope that you will come back and get the whole experience Talus Rock has to offer when you are feeling better.