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Reviews of Casa Sunzal Boutique Hotel

3.5 out of 5
Casa Sunzal Boutique Hotel
CA-2, Km. 43 Carretera El Litoral, Playa El Sunzal, Tamanique, La Libertad

Reviews

7.4

Good

Rating 10 - Excellent. 13 out of 29 reviews" "
Rating 8 - Good. 6 out of 29 reviews" "
Rating 6 - Okay. 2 out of 29 reviews" "
Rating 4 - Poor. 3 out of 29 reviews" "
Rating 2 - Terrible. 5 out of 29 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Walter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Delmy and Daniel were excellent hosts , very friendly and professional, very clean rooms , great food. We’ll be visiting soon again
Stayed 2 nights in Apr 2024

2/10 Terrible

Josue

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Ac not working properly at all.dirty place
Stayed 1 night in Apr 2024

8/10 Good

Mario

Stayed 1 night in Mar 2024

10/10 Excellent

Alyssa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing breakfast that’s included! Pool was very clean with the odd tree leaf falling in! Beautiful oasis! Checkout time was superb
Stayed 2 nights in Feb 2024

4/10 Poor

karen

Stayed 1 night in Feb 2024

6/10 Okay

Marquis

Disliked: Cleanliness, staff & service, amenities
Okay wouldnt go back
Stayed 1 night in Jan 2024

6/10 Okay

Maria

Disliked: Property conditions & facilities

10/10 Excellent

Jordan

Stayed 3 nights in Oct 2023

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Sep 2023

10/10 Excellent

Gilber

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Dora

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very clean, safe and , cozy quite place. I love this place the rooms are big and beautiful love the views ♥️
Stayed 1 night in Aug 2023

2/10 Terrible

cristina

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The staff was the worst I’ve ever met. I would never visit this hotel again.
Stayed 2 nights in Jul 2023
Response from J on 4 Jul 2023
We hope you never visit this place again. You booked for 2 people then you showed up with 5 people and you didn’t want us to charge the extra for each additional person you brought. Customers like you are the worst. Demand so much and you don’t want to pay. We hope you never come back again!

10/10 Excellent

Aldair Anthony Arauco

Liked: Cleanliness, staff & service, property conditions & facilities
very quiet perfect
Stayed 3 nights in May 2023

4/10 Poor

Melin

Disliked: Property conditions & facilities

10/10 Excellent

Iris

Stayed 4 nights in Feb 2023

8/10 Good

Raul

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
What makes the place a nice stay is the people who assist you at the place, the property is overpriced compared to other places around. It has a good pool, amazing beverages, the food is good it has everything you are looking.
Stayed 2 nights in Feb 2023

10/10 Excellent

Jon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and crew were excellent! Felt safe and relaxed!

10/10 Excellent

Erick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly, professional, and courteous. Excellent food!
Stayed 1 night in Nov 2022

8/10 Good

Nick

Travelled with partner
Liked: Cleanliness, staff & service
Green áreas
Stayed 2 nights in Nov 2022

2/10 Terrible

Lorenzo

Liked: Cleanliness, room comfort
Disliked: Staff & service
Avoid this headache
The room and property are nice, but the customer service is a joke. I bought food from the hotel restaurant, but they did not have any deserts or liquor available. So I used Hugo to order a couple of desserts. When my Hugo order arrived, I was told by the hotel staff I was not allowed to bring outside food in and that I was only allowed to have the food they sold on their property. I was never told about this on this site or when I checked in. I am paying to stay at a hotel, and trying to enjoy my vacation. I will not be told by any hotel staff what I can or can not eat. Especially if they don't have the type of food, I am looking for available. I book 50-100 nights a year in hotels, and this by far has been the worst hotel experience I have ever had.
Stayed 1 night in Aug 2022

4/10 Poor

Roxana, Lexington

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Highly over priced. No WiFi in the rooms, no phones in rooms which made the experience extremely terrifying. If it wasn't because I was able to get a prepaid phone and walkie-talkies during this trip I don't know how I would of made it. The number they have listed is disconnected. I feared for the safety of my family. Power and water went out both nights!! Even with power the nights were very dark. The kitchen was out of a lot of things, but the staff did what they could. Lovely staff. The manager was rude and kept lurking around, especially when using the pool. Gross!! The fridge in both rooms weren't working. Also it stinked like death! But the staff was amazing!!! Really hard working people. I hope these owners appreciate them because without them it would of been worst. Unfortunately I booked for 2 nights and they didn't want to cancel my second night. Horrible!! I think for locals this is a great experience. However if you don’t know the area I suggest somewhere else. Rooms are comfortable but dark and ominous outside the back patios. Room have many access so you don’t know if someone goes inside. Again, safety was my mayor concern since there were no phones available.
Stayed 2 nights in Aug 2022

8/10 Good

Rene

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: Very cute and charming place! Rooms are big and spacious. Staff was very friendly and helpful. Food was absolutely amazing. Especially, their prawns in a coconut sauce! Cons: There is no hot water. A mini fridge was not working at our room and they charge extra $1 for each glass of ice which is a bit ridiculous. Overall a nice and quit place and we would be happy to return back.
Stayed 1 night in Jul 2022

8/10 Good

Mishell

Travelled with family
Liked: Cleanliness, staff & service, amenities
Nos quedamos 3 noches y solo hicieron limpieza de la habitación hasta la segunda noche y porque se solicitó.
Stayed 3 nights in Mar 2024

10/10 Excellent

DORA

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
El personal muy amable, los desayunos deliciosos. Estuvo magnífico la estadia
Stayed 3 nights in Jan 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena
La habitación limpia, me encantó la cama, tal cual la descripción, muy rico mi descanso, la atención en el desayuno pudo ser mejor, la leche que pedi para el cafe me la dieron helada del refrigerador directamente, tenia que levantarme hasta el area de servicio para pedir más café, pudo ser mejor
Stayed 1 night in Dec 2023
Response from Casa Sunzal on 11 Dec 2023
Gracias por su comentario. Lo tomaremos en cuenta.

10/10 Excellent

Werner

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 2 nights in Aug 2023

2/10 Terrible

Harry

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Muy mal
Stayed 1 night in Jun 2023

8/10 Good

Edith

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No tenia acceso a la playa, se debía movilizarse a otro lugar para disfrutar de playa o el atardecer.