The hotel needs a complete update, the toilets in reception were hanging off the walls, there was about 5 members of staff with no management available to talk to. Our room was not ready at 2pm, we had to wait until 3pm, check in was so slow with only 2 people at the desk. When laying £400 a night for a room you expect top service! When we eventually checked into our room, the air con did not work, our room reached 30 degrees and was so uncomfortable to sleep in! When speaking with other customers they were all experiencing the same problems. When I called reception to find out what as going on with the air con, I was told they were too busy to deal with my problem. The windows were glued shut so we couldn’t open them, there were 4 people staying in the room with only 2 towels provided (we had two double beds). When we needed. Taxi to Wembley, we specifically said we need a 6 seated, they ordered us a normal sized car. The whole experience was disgusting and I will NOT be recommending this hotel to anyone! It needs knocking down and starting again. I think we would have got better in a premier or travel lodge!! Do Not Waste your money and do not stay here!!!
