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Castleton Hotel

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Soundproofing, iron/ironing board, free cots/infant beds, free WiFi
Soundproofing, iron/ironing board, free cots/infant beds, free WiFi
Soundproofing, iron/ironing board, free cots/infant beds, free WiFi
Soundproofing, iron/ironing board, free cots/infant beds, free WiFi

Overview of Castleton Hotel

Castleton Hotel

3 out of 5
Guests rated this property 3.5/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Parking available
  • Laundry
  • Housekeeping
  • 24/7 front desk

Cleaning and safety practices

  • Cleaned with disinfectant
  • Social distancing
164-166 Sussex Gardens, London, England, W2 1UD

Explore the area

  • Popular LocationKensington Gardens6 min walk
  • Popular LocationOxford Street13 min walk
  • Popular LocationMarble Arch14 min walk
  • AirportLondon (LHR-Heathrow)28 min drive

Choose dates to view prices

Sorry, this property is temporarily unavailable Wed, 30 Jun - Fri, 31 Dec.

About this area

London

Castleton Hotel is located in London City Centre, a neighbourhood in London, and is in the city centre and near a metro station. Hyde Park and Kensington Gardens reflect the area's natural beauty and area attractions include Madame Tussauds Wax Museum and ZSL London Zoo. Looking to enjoy an event or a game while in town? See what's happening at Stamford Bridge Stadium or The Oval. Guests appreciate the hotel's convenience for public transportation: Paddington Underground Station is just steps away and Lancaster Gate Underground Station is 6 minutes on foot.

What's nearby

  • Hyde Park - 5 min walk
  • Kensington Gardens - 6 min walk
  • Oxford Street - 13 min walk
  • Marble Arch - 14 min walk
  • Baker Street - 17 min walk

Getting around

  • Paddington Underground Station - 2 min walk
  • London Paddington Station - 3 min walk
  • Heathrow Airport (LHR) - 28 min drive

Restaurants

  • Noor Jahan - 3 min walk
  • Salt & Honey - 3 min walk
  • The Victoria - 3 min walk
  • Java U - 3 min walk
  • La Tazza - 3 min walk

About this property

Castleton Hotel

3-star London hotel in London City Centre with 24-hour front desk
This smoke-free hotel features self parking, concierge services and dry cleaning. WiFi in public areas is free. Additionally, a 24-hour front desk, tour/ticket assistance and a front desk safe are on-site. All rooms are soundproofed and offer free WiFi and hairdryers. For a bit of entertainment, flat-screen TVs come with satellite channels, and guests will also find coffee makers and showers.
Castleton Hotel offers 46 forms of accommodation with coffee/tea makers and a hairdryer. Flat-screen televisions come with satellite channels.

Bathrooms include a shower and complimentary toiletries. This London hotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Cashless transactions are available for all charges at the property
Social distancing measures in place
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Secured self parking on site (GBP 20 per day)
  • Limited on-site parking

Family friendly

  • Free cots/infant beds
  • Soundproofed rooms

Conveniences

  • Front-desk safe
  • No lifts

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Tour/ticket assistance

Languages spoken

  • Arabic
  • Chinese
  • English
  • Hindi
  • Italian
  • Lithuanian
  • Polish

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Free cots/infant beds

Bathroom

  • Free toiletries
  • Hairdryer
  • Shower
  • Towels

Entertainment

  • TV/satellite channels
  • Flat-screen TV

Food and drink

  • Coffee/tea maker

More

  • Iron/ironing board (on request)
  • Phone
  • Soundproofing

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
All guests must show a valid passport or ID copy.

Renovations and closures

This property is closed from 30 June 2021 to 31 December 2021 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Free cots (infant beds)

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Secured self-parking fee: GBP 20 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, Visa, Mastercard, American Express, Eurocard, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Parcel deliveries will not be accepted and will be returned to sender.

Property is also known as

Castleton Hotel
Castleton Hotel London
Castleton London
Hotel Castleton
Castleton Hotel London, England
Castleton Hotel Hotel
Castleton Hotel London
Castleton Hotel Hotel London

Frequently asked questions

Overall score and ratings

3.2
Rating 5 - Excellent. 63 out of 668 reviews
5 - Excellent 9%
Rating 4 - Good. 218 out of 668 reviews
4 - Good 33%
Rating 3 - Okay. 213 out of 668 reviews
3 - Okay 32%
Rating 2 - Poor. 118 out of 668 reviews
2 - Poor 18%
Rating 1 - Terrible. 56 out of 668 reviews
1 - Terrible 8%

3.5/5

Cleanliness

3.6/5

Staff & service

2.9/5

Amenities

3.0/5

Property conditions & facilities

3/5 Okay

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
Good thing: near the Hyde park! I know that the lower price matches worse condition and I knew what I was paying for, but, please, change the carpet in the room. I could not walk without shoes, because the carpet looks dirty. No slippers, no bathrobe...
Stayed 4 nights in Mar 2020

1/5 Terrible

Business traveller
Disliked: Cleanliness, property conditions & facilities
I will never stay again and don’t recommend it to anyone
Stayed 5 nights in Mar 2020

2/5 Poor

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Disappointing Stay - Not Clean
Disappointing room in terms of cleanliness and room preparation. The toilet still had toilet paper in it, a mug in the room had a thick amount of white soap in the bottom, the bin had rubbish in it, the cup paper disposable coasters were yellow and discolored (reused and not replaced), the kettle had old water in it. There was also no internal lock or safety chain on the inside of the door. Finally we did not like that we had to leave our room key with reception each time we left our room.
Stayed 2 nights in Mar 2020

1/5 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
terrible experience!
manager doesn’t care about customers ! never again
Stayed 1 night in Feb 2020

2/5 Poor

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Website doesn't show how rundown the hotel is
While the staff is friendly and professional, this hotel is terribly run down and doesn't match the pictures on the web. Additionally, future guests should be aware there is no working elevator - it needs to be completely replaced - and the stairs are very narrow and steep.
Stayed 2 nights in Jan 2020