Search Hotels by Iberostar in San Juan

"The private beach was not "tranquil" as it was advertised. They had a DJ set up blasting music like it was some night club, about an hour after we arrived. We had been listening to the waves and wind in the trees, then it was ruined. This is supposed to be a 4 star resort, not a public beach in Miami."

"My experience at Costa Bahía Hotel Paseo Caribe was very disappointing. I stayed in a suite that, while offering an impressive view, was clearly poorly maintained. During our stay, my wife suffered a cut on her leg caused by an exposed and damaged metal support on the bed frame. The injury was not deep, but there was visible bleeding, which is unacceptable in a hotel environment. What was most concerning was not only the incident itself, but the hotel’s lack of professionalism in handling it: * The furniture was in poor condition * The “repair” was improvised using tape * There was no follow-up, concern, or apology from staff After the incident, I went to the front desk and was only given bandages and alcohol. We never received a formal apology or any further assistance. I also attempted to contact the hotel by email afterward and received no response. It’s unfortunate, because the location and view are excellent, but the lack of maintenance and poor customer service make it impossible for me to recommend this place."

"Everyone on staff is polite and friendly- whoever does the hiring for these people is spot on! Last year I stayed in a nice hotel in Isla Verde but I missed the Marriott Stelaris (where I had stayed around 8 or 9 times). So I came back this year and was very happy to be there. Superior service."

"Short walk to the beach. Great breakfast buffet every day and the pool was awesome. Only downside is the daily resort fee. I would rather have a less expensive fee than a credit to the market or bar that can only be used on one day and not carried over."

"Very courteous staff, great food! Little pricey but it was an amazing experience. Just a little side note ***additional charges of over 72$/day for resort fees. We didn’t realize and I am not thrilled about with Expedia."

"Bueno"

"Clean room. Very kind and supportive staff. Plentiful breakfast options including omelet bar. Excellent restaurant (El Campo) with excellent staff. A number of SJU workers choose to eat at hotel restaurant which speaks volumes about quality and value."

"Loved the room had gotten suite ,staff was wonderful pool was very nice"

"Overall good experience in terms of how clean the property is, organization, staff. Just a small thing with room's hot water but was rapidly fixed. Guys helping with valet parking and people guidance: nice, well informed, kind people."