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On the beach, white sand, sun-loungers, beach umbrellas
On the beach, white sand, sun-loungers, beach umbrellas
4 outdoor pools, pool cabanas (surcharge), pool umbrellas
4 outdoor pools, pool cabanas (surcharge), pool umbrellas

Guest reviews

4.2 out of 5 Very good
716 reviews
Guests rated this property 4.4/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Pet Friendly
Air conditioning
Spa
Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 48-hour vacancy between guest room stays

Map

Explore the area

Popular LocationIsla Verde Beach7 min walk
Popular LocationCarolina Beach7 min walk
Popular LocationBalneario de Carolina14 min walk
AirportSan Juan (SJU-Luis Munoz Marin Intl.)6 min drive

Choose dates to view prices

  • Deluxe Room, 1 King Bed, View

    Room amenities

    • Partial ocean view
    • Sleeps 3
    More detailsDeluxe Room, 1 King Bed, View
  • Deluxe Room, 1 King Bed, Balcony

    Room amenities

    • Sleeps 3
    More detailsDeluxe Room, 1 King Bed, Balcony
  • Fairmont, Room, 1 King Bed

    Room amenities

    • 445 sq ft
    • City view
    • Sleeps 3
    More detailsFairmont, Room, 1 King Bed
  • Villa, 1 King Bed, View

    Room amenities

    • Ocean view
    • Sleeps 3
    More detailsVilla, 1 King Bed, View
  • Villa, 1 King Bed, Pool Access

    Room amenities

    • Sleeps 3
    More detailsVilla, 1 King Bed, Pool Access
  • Fairmont, Room, 2 Queen Beds

    Room amenities

    • 445 sq ft
    • City view
    • Sleeps 4
    More detailsFairmont, Room, 2 Queen Beds
  • Suite, 1 King Bed

    Room amenities

    • City view
    • Sleeps 3
    More detailsSuite, 1 King Bed
  • Junior Suite, 1 King Bed

    Room amenities

    • City view
    • Sleeps 3
    More detailsJunior Suite, 1 King Bed
  • Villa, 1 King Bed (Banyan)

    Room amenities

    • Sleeps 3
    More detailsVilla, 1 King Bed (Banyan)
  • Suite, 2 Bedrooms

    Room amenities

    • Beach view
    • Sleeps 8
    More detailsSuite, 2 Bedrooms
  • Deluxe Room, 2 Queen Beds, View

    Room amenities

    • Partial ocean view
    • Sleeps 4
    More detailsDeluxe Room, 2 Queen Beds, View
  • Suite, 2 Queen Beds

    Room amenities

    • Beach view
    • Sleeps 4
    More detailsSuite, 2 Queen Beds
  • Villa, 1 King Bed

    Room amenities

    • Sleeps 3
    More detailsVilla, 1 King Bed
  • Villa, 2 Queen Beds, Pool Access

    Room amenities

    • Sleeps 4
    More detailsVilla, 2 Queen Beds, Pool Access
  • Deluxe Room, 2 Queen Beds, Balcony

    Room amenities

    • Sleeps 4
    More detailsDeluxe Room, 2 Queen Beds, Balcony

About this area

Carolina

Located on the beach, Fairmont El San Juan hotel is in Carolina's Isla Verde neighbourhood, an area with great airport proximity. La Fortaleza and San Juan Cathedral are notable landmarks, and the area's natural beauty can be seen at Condado Beach and El Yunque National Forest. Looking to enjoy an event or a match while in town? See what's going on at Jose Miguel Agrelot Coliseum. Discover the area's water adventures with scuba diving and parasailing nearby, or enjoy the great outdoors with hiking/biking trails and mountain biking.
Visit our Carolina travel guide
View in a map
Popular Location

What's nearby

  • Isla Verde Beach - 7 min walk
  • Carolina Beach - 7 min walk
  • Balneario de Carolina - 14 min walk
  • Centro Europa - 6 min drive
  • Casino del Mar at La Concha Resort - 10 min drive

Getting around

  • Pinero Station - 7 min drive
  • AirportSan Juan (SJU-Luis Munoz Marin Intl.) - 6 min drive

Restaurants

  • Cana by Juliana Gonzalez — 1 min walk
  • El Bistro — 1 min walk
  • Platos - 4 min walk
  • Piu Bello Gelato - 4 min walk
  • Mi Casita - 4 min walk

About this property

Fairmont El San Juan hotel

Upscale resort on the beach, with 4 outdoor swimming pools
Catch some rays at the beach or spend the day relaxing at Fairmont El San Juan hotel's full-service spa. Then enjoy a meal at one of the resort's 4 restaurants. All 388 rooms offer free WiFi and free wired Internet, LED TVs with cable channels, and comforts such as pillowtop beds and pillow menus. Other amenities available to guests include 24-hour room service, fridges and espresso makers.
Fairmont El San Juan hotel offers 388 forms of air-conditioned accommodation with espresso makers and a safe. Beds feature pillowtop mattresses. A pillow menu is available. 50-inch LED televisions come with premium cable channels and pay-per-view films. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Carolina resort provides complimentary wired and wireless Internet access. Business-friendly amenities include complimentary newspapers and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis.

4 the outdoor swimming pools are on site along with outdoor tennis courts and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Well & Being Spa has 8 treatment rooms, including rooms for couples. Services include deep-tissue massages, facials, body wraps and body scrubs. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodations are sealed after cleaning
Follows standard sanitisation guidelines of ALLSAFE (Accor Hotels)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking: USD 22.30 per day
  • Valet parking: USD 28 per day

Food and drink

  • To-go breakfast available for a fee daily 7:00 AM–11:00 AM: USD 30 for adults and USD 20 for children
  • 4 restaurants and 1 coffee shop/cafe
  • 3 poolside bars, 6 bars/lounges, 1 beach bar and 1 swim-up bar
  • 24-hour room service

Things to do

  • 24-hour fitness centre
  • 4 outdoor pools
  • 2 outdoor tennis courts
  • Aerobics classes
  • Art gallery
  • Beach volleyball
  • Billiards/pool table
  • Concerts/live shows
  • Designer shops
  • Evening entertainment
  • Full-service spa
  • Motorised watercraft
  • Nightclub
  • Shopping
  • Snorkelling
  • Tennis
  • Volleyball
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Dry cleaning service
  • Free cots/infant beds
  • Free rollaway/extra beds
  • In-room childcare (surcharge)
  • Laundry facilities
  • Fridge

Conveniences

  • ATM/banking services
  • Ballroom
  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • German
  • Portuguese
  • Russian
  • Spanish

Business services

  • 3 meeting rooms
  • Conference space (40000 square feet)

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Pool cabanas (surcharge)
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Massage - deep-tissue
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Assistive listening devices available
  • Braille signage
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Beach towels
  • Couples dining
  • Renovated entire property – December 2018
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Free rollaway beds
  • Linens
  • Pillow menu
  • Pillow-top mattress

Bathroom

  • Free toiletries
  • Hairdryer
  • Shower
  • Towels

Entertainment

  • 50-inch LED TV
  • TV channels
  • Films for purchase
  • Premium channels

Food and drink

  • Champagne service
  • Espresso maker
  • Free bottled water
  • Fridge

More

  • Connecting rooms available
  • Electrical adapters/chargers
  • Free local calls
  • Free newspapers
  • Iron/ironing board
  • Phone
  • Restaurant dining guide
  • Safe
  • Turndown service

Policies

Check-in

Check-in between 4:00 PM and 1:30 AM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Renovations and closures

The following facilities or services will be unavailable from August 20 2020 to October 30 2020 (dates subject to change):
  • Bar/Lounge(s)
  • Casino/Gaming facilities
  • Children's club
  • Entertainment facilities
  • Sauna
  • Spa
  • Hot tub
Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 150 per accommodation, per stay

Children and extra beds

Children are welcome
Free rollaway/extra beds!
Free cots (infant beds)

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Resort fee: 18 per cent of room rate
The resort fee includes:
  • Pool access
  • Beach access
  • Beach towels
  • Health club access
  • Fitness centre access
  • Internet access
  • Phone calls
  • In-room safe
  • In-room coffee
  • Housekeeping
  • Additional inclusions

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for to-go breakfast: USD 30 for adults and USD 20 for children (approximately)
  • Self-parking fee: USD 22.30 per day (in/out privileges)
  • Valet parking fee: USD 28 per day (in/out privileges)
  • Pet fee: USD 150 per accommodation, per stay
  • Early check-in fee: USD 90 (subject to availability)
  • Late check-out fee: USD 90 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Please note that at this property shirts and shoes are required at all times in the lobby; after 7 PM, tank tops, hats, and headgear are not permitted.

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

El Resort & Hilton Hotel
El San Juan Casino Hilton
El San Juan Resort & Casino Hilton Hotel
El San Juan Hotel Casino
El San Juan Hotel Isla Verde
El San Juan Hotel Puerto Rico
El San Juan Resort And Casino
El Resort & Casino Hilton Hotel
El San Juan Hilton
El San Juan Hotel Curio Collection Hilton Carolina
El Hotel Curio Collection Hilton
El San Juan Curio Collection Hilton Carolina
Juan Curio Collection Hilton
Fairmont El San Juan Carolina
Fairmont El San Juan Hotel Resort
Fairmont El San Juan Hotel Carolina
Fairmont El San Juan Hotel Resort Carolina
El San Juan Hotel Curio Collection by Hilton
Fairmont El San Juan Hotel (Opening January 2020)

Frequently asked questions

Can I cancel my reservation for free at Fairmont El San Juan hotel and receive a full refund?
Yes, Fairmont El San Juan hotel offers free cancellation on select room rates, because flexibility matters! Please refer to Fairmont El San Juan hotel cancellation policy on our site for more details about any exclusions or requirements.
Does Fairmont El San Juan hotel have a pool?
Yes, this property has 4 outdoor pools.
Is Fairmont El San Juan hotel pet-friendly?
Yes, pets are allowed at this property. There's a fee of USD 150 per accommodation, per stay.
How much is parking at Fairmont El San Juan hotel?
Self-parking is available for USD 22.30 per day. Valet parking is available for USD 28 per day.
What time is check-in at Fairmont El San Juan hotel?
Check-in is from 4:00 PM to 1:30 AM. Early check-in is available for a fee of USD 90 (subject to availability). Late check-in is available during limited hours.
What time is check-out at Fairmont El San Juan hotel?
Checkout is at 11:00 AM. Late checkout is available for USD 90 (subject to availability).
Where is Fairmont El San Juan hotel located?
Nestled on the beach, this Isla Verde resort is within 6 mi (10 km) of The Mall of San Juan, Condado Beach and Plaza las Americas. Puerto Rico Convention Center and Jose Miguel Agrelot Coliseum are also within 9 mi (15 km).
4.2
Very good
5 - Excellent
387
4 - Good
176
3 - Okay
78
2 - Poor
33
1 - Terrible
42

4.4/5

Cleanliness

4.2/5

Staff & service

4.2/5

Amenities

4.2/5

Property conditions & facilities

5/5 Excellent

Travelled with family, Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
Sad face IconDisliked: Amenities
Excellent resort clean friendly beautiful views and the pool bar is to die for Highly recommended
Stayed 2 nights in Oct 2020

3/5 Okay

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
Expensive, expensive, expensive, expensive!!!!! The hotel itself was beautiful. The staff were kind and courteous. I just cannot justify the amount everything was. I understand their economy is down and due to Covid they need to inflate the prices, but come on! We ordered room service one night one cheeseburger 20 wings $82 plus gratuity.We spent some time at the pool which was great. We went to the bar for a drink two drinks in 12 ounce plastic cups $38. I’m not sure if this is the norm but these prices to us were outrages. We aren’t really used to these prices since we are always at all-inclusive’s. They also hold $100 a night on the card on file. The restaurants that are around the hotel are pretty pricey as well. Not sure if I’ll be back
Stayed 3 nights in Oct 2020

5/5 Excellent

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I was celebrating our 1 year anniversary. From the time we checked in we was made to feel right at home. I did not like the view of the first room we received. They changed us to a room with a better view and had a surprised waiting for us, bottle of champagne and Anniversary note. Fabion the entertainment manager has a heart of Gold and he is great at what he does. Even though there is a curfew and things have not fully reopened. We did not feel cheated on anything. The customer service from the time you walk in is phenomenal. The amenities are breathtaking. We ordered a private cabana with private pool. They made that experience extra special. We will be back soon.... Thank you all...
Stayed 5 nights in Oct 2020

4/5 Good

Travelled with partner
Happy face iconLiked: Staff & service, amenities, property conditions & facilities
Sad face IconDisliked: Cleanliness
Great customer service! The room service was terrible. Dirty bathrooms (even more concerning during these pandemic times). We had to buy disinfecting products to have a clean room.
Stayed 10 nights in Oct 2020

5/5 Excellent

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything about the property. It really felt like home!
Stayed 4 nights in Oct 2020
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