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Reviews of Costa Bahia Hotel Paseo Caribe

3.5 out of 5
Costa Bahia Hotel Paseo Caribe
1 Calle San Gerónimo, San Juan, San Juan

Reviews

7.6

Good

Rating 10 - Excellent. 956 out of 2562 reviews" "
Rating 8 - Good. 696 out of 2562 reviews" "
Rating 6 - Okay. 393 out of 2562 reviews" "
Rating 4 - Poor. 247 out of 2562 reviews" "
Rating 2 - Terrible. 270 out of 2562 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Arleen

Travelled with family
Liked: Property conditions & facilities
The property was quit and clean
Stayed 2 nights in Apr 2024

10/10 Excellent

Darrell

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of things to do within walking distance
Stayed 4 nights in Apr 2024

4/10 Poor

Charles

Travelled with partner
Disliked: Amenities, property conditions & facilities
Property is over rated and over price very poor quality, restaurant parking are far away from hotel, there no pool, cleaning was very poor and facilities are old
Stayed 4 nights in Apr 2024

4/10 Poor

Yuiza

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Parking is offsite and you have to walk an extended distance. Not convenient when carrying luggage. No amenties, no pool no gym no restaurant. The complimentary breakfast is offsite and was sub par with limited menu. Room smelled like mildew and humidity. Not a pleasant way to sleep. Cleaning of bathroom was poor. Hair in drain, blood stains on bathroom vanity. Linen and towels were limited and of poor quality.
Stayed 4 nights in Apr 2024

6/10 Okay

Michel, Wichita

Travelled with group
Liked: Cleanliness
I had to keep calling for towels
Stayed 5 nights in Apr 2024

2/10 Terrible

rudimar

Disliked: Cleanliness, staff & service, property conditions & facilities
Roaches in the room
Stayed 5 nights in Apr 2024

10/10 Excellent

Racquel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great view and great people allaround.
Stayed 2 nights in Apr 2024

10/10 Excellent

Xiomara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Justine

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
We checked in and on the second the third day I asked Maintenance guy that came to look for some lost pipe left in the room that wasn’t there if there was any cleaning service to get clean towels and he said oh I’ll mention it later that day when we came up, our towels were on the floor at our door outside the room and we had no clean towels. I had to go downstairs and ask the only person there which is a security guard. No one at the desk after 7 PM and I was given to bathing towels no extra floor towel no washcloths nothing and he said oh yeah sometimes they’re in a rush and they don’t clean right. If you’re looking for any outside service outside of regular hours, forget about it the breakfast at the Costa Maya hotel every morning was excellent. The people there were excellent. The security guards were very friendly every time we came and went at the door helping and giving some suggestions obviously there’s no pool-but if you go to the local Escambron Beach where the turtles are it’s very nice. Bring your own goggles or pay $90 to snorkel. I always bring my goggles. I’m just telling you what the price was. I would give it six or seven out of a 10 and would not return although my experience wasn’t horrendous I would spend my money elsewhere
Stayed 4 nights in Apr 2024

10/10 Excellent

Tattiana

Stayed 1 night in Apr 2024

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities
Excelent service. The room was very clean.
Stayed 2 nights in Apr 2024

10/10 Excellent

Ember

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located and nice for the price. Everything was either in walking distance or a short Uber ride away. Great views of the lagoon. The check-in staff was super friendly and the hotel amenities were good too.
Stayed 3 nights in Apr 2024

10/10 Excellent

Amaro

Ae
Stayed 2 nights in Apr 2024

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Apr 2024

10/10 Excellent

Claudette

Liked: Cleanliness, staff & service, property conditions & facilities
I like the staff always helpful and friendly.
Stayed 2 nights in Apr 2024

8/10 Good

María

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They need to improve the buffet breakfast.
Stayed 2 nights in Apr 2024

8/10 Good

Bernice

Travelled with partner
Disliked: Amenities, property conditions & facilities
The location was excellent. The breakfast and the staff was really good. Hotel was ok.
Stayed 4 nights in Apr 2024
Response from Angel Rivera - Front Desk Manager on 25 Apr 2024
Hello Bernice. We appreciate your positive feed back and welcome you back to our property any time.

4/10 Poor

Roberta altagracia

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024

6/10 Okay

Danielle

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
the shower was stopped up they came to clean the room after 5 and there was blood or red stains on the curtain the ocean view made up for all of it that was the best part
Stayed 3 nights in Apr 2024
Response from Angel Rivera - Front Desk Manager on 25 Apr 2024
Hello Danielle. We apologize for your inconvenience. We will be looking into these events in order to better assist you in the future. We are happy you enjoyed our beautiful view. Best wishes!

6/10 Okay

Yamilet, JuanaDiaz

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Apr 2024
Response from Angel Rivera - Front Desk Manager on 25 Apr 2024
Hello Yamilet. Thank you for your feedback. You are welcome to stay with us anytime.

2/10 Terrible

Kemesha

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Angel Rivera - Front Desk Manager on 25 Apr 2024
Hello Kemesha. We are sorry your experience was not what you expected during your stay. Please feel free to contact the hotel directly to follow up on whatever issues you had. Best wishes!

8/10 Good

Wraygabriel, Toa Alta

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Nice place to stay, the view is amazing!
Stayed 2 nights in Apr 2024
Response from Angel Rivera - Front Desk Manager on 25 Apr 2024
Hello. Thank you for the great review! Feel free to stay with us again anytime. Best wishes!

10/10 Excellent

TIRSO MOISES MOREJON

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Angel Rivera - Front Desk Manager on 25 Apr 2024
Hello Tirso. We appreciate your positive feedback! Please visit us again soon!

10/10 Excellent

Sylvia

Business traveller
Excellent experience
Stayed 3 nights in Apr 2024
Response from Angel Rivera - Front Desk Manager on 25 Apr 2024
Hello Sylvia. We value taking of your time to give us this positive feedback. Please come back to stay with us anytime.

8/10 Good

Christina

Liked: Cleanliness, staff & service
Stayed 5 nights in Apr 2024
Response from Angel Rivera - Front Desk Manager on 25 Apr 2024
Hello Christina. We value your feedback! Thank you for taking time to share this positive experience. Come back anytime.

6/10 Okay

Tashonna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Angel Rivera - Front Desk Manager on 25 Apr 2024
Hello Tashonna. Thank you for taking time to review us. You are welcome anytime.

10/10 Excellent

Brittany

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staffwas very nice and the room was clean the view was beautiful from the balcony
Stayed 3 nights in Feb 2024
Response from Angel Rivera - Front Desk Manager on 25 Apr 2024
Hello Brittany. We are grateful and happy for your review. We value you as a guest and hopefully will see you again! You are welcome anytime.

10/10 Excellent

Kenneth, St Petersburg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic view of ocean and bay, super large room with balcony along with kitchenette, walk in shower, safe and very comfortable king size bed. No need to look any further than this hotel.
Stayed 3 nights in Apr 2024
Response from Angel Rivera - Front Desk Manager on 25 Apr 2024
Hello Kenneth. Thank you for this positive feedback. We appreciate you as our guest and welcome you to come back anytime.

6/10 Okay

Crystal

Liked: Cleanliness, staff & service
Elevator got stuck for 25 minutes.
Stayed 4 nights in Mar 2024
Response from Angel Rivera - Front Desk Manager on 25 Apr 2024
Hello Crystal. We are very sorry for the unfortunate event and experience with the elevator. We have currently looked into this issue to better serve our guests in the future. Please feel free to reach out anytime with questions regarding our current situation with this matter. Have a great day!

8/10 Good

Juan

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
All
Stayed 1 night in Apr 2024
Response from Angel Rivera - Front Desk Manager on 25 Apr 2024
Hello Juan. Thank you for this positive feedback. We appreciate you as our guest and welcome you to come back anytime.

10/10 Excellent

Yeraldi Rosmeri

Liked: Cleanliness
Stayed 4 nights in Apr 2024
Response from Angel Rivera - Front Desk Manager on 25 Apr 2024
Hello Yeraldi. Thank you for this positive feedback. We appreciate you as our guest and welcome you to come back anytime.

10/10 Excellent

Marilolie

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location
Stayed 2 nights in Apr 2024
Response from Angel Rivera - Front Desk Manager on 25 Apr 2024
Hello Marilolie. Thank you for this positive feedback. We appreciate you as our guest and welcome you to come back anytime.

8/10 Good

Jamarr

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
4stars
Stayed 3 nights in Apr 2024
Response from Angel Rivera - Front Desk Manager on 25 Apr 2024
Hello Jamarr. Thank you for this positive feedback. We appreciate you as our guest and welcome you to come back anytime.

10/10 Excellent

Albit

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Angel Rivera - Front Desk Manager on 25 Apr 2024
Hello Albit. Thank you for this positive feedback. We appreciate you as our guest and welcome you to come back anytime. Please feel free to contact us with any questions regarding our property of restaurant.

10/10 Excellent

jonas enrique

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly amable very good place to stay
Stayed 3 nights in Apr 2024
Response from Angel Rivera - Front Desk Manager on 25 Apr 2024
Hello Jonas. Thank you for this positive feedback. We appreciate and value you as our guest and welcome you to come back anytime.

6/10 Okay

Julissa

Disliked: Property conditions & facilities
Too dirty
Stayed 6 nights in Apr 2024
Response from Angel Rivera - Front Desk Manager on 25 Apr 2024
Hello Julissa. We are sorry this was your experience at our property. We will look into the matter to better serve our guests in the future. Best wishes

10/10 Excellent

elsie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Angel Rivera - Front Desk Manager on 25 Apr 2024
Hello Elsie. Thank you for this positive feedback. We appreciate you as our guest and welcome you to come back anytime.

8/10 Good

Susan

Travelled with partner
Liked: Staff & service
Convenient location for visiting Old San Juan and getting to the cruise port. Very nice breakfast buffet at the Casa Maya restaurant included with our stay. Our room was spacious and had a terrific view. Carpeting was filthy, needed a thorough cleaning. Overall we enjoyed our stay at this property.
Stayed 2 nights in Apr 2024

10/10 Excellent

Polauris

Stayed 3 nights in Mar 2024

8/10 Good

Celeste

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Very central location
Stayed 1 night in Mar 2024

8/10 Good

Leticia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and beautiful view. The included brrakfast was very good, and rhe restaurant staff was very pleasant.
Stayed 1 night in Apr 2024

6/10 Okay

Luz, JAYUYA

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Location.
Stayed 2 nights in Apr 2024

8/10 Good

Fernando

Stayed 3 nights in Jan 2024

8/10 Good

Giancarlos

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff muy amable y atento. Excelente buffet de desayuno.
Stayed 2 nights in Apr 2024

2/10 Terrible

Robert

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Don't waste your time and money. Im confident this hotel will be out of business soon. The only good thing about this hotel is that it's in a good location. Still not worth it.
Stayed 1 night in Mar 2024

2/10 Terrible

William, Manassas

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Mar 2024

8/10 Good

Rubi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location . Big room and clean. Poor continental breakfast
Stayed 6 nights in Mar 2024

8/10 Good

Iris

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
view from room was nice. room was comfortable.
Stayed 2 nights in Mar 2024

6/10 Okay

Trey

Stayed 6 nights in Mar 2024