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Reviews of HOTEL ROYAL CHATEAU

3 out of 5
HOTEL ROYAL CHATEAU
al Este C. El Calvano, San Juan del Sur, Rivas

Reviews

5.8
Rating 10 - Excellent. 1 out of 7 reviews" "
Rating 8 - Good. 2 out of 7 reviews" "
Rating 6 - Okay. 1 out of 7 reviews" "
Rating 4 - Poor. 1 out of 7 reviews" "
Rating 2 - Terrible. 2 out of 7 reviews" "

6.6/10

Cleanliness

6.0/10

Staff & service

5.2/10

Amenities

5.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jorge

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Todo estuvo muy excelente, el servicio fue completo. En términos generales 10/10
Stayed 1 night in Mar 2024

8/10 Good

Arian

Liked: Cleanliness, staff & service
The lobby and reception area needs repairs , it is extremely old and too hot, not even a fan to have some fresh air
Stayed 1 night in Mar 2024
Response from management on 16 Mar 2024
Thank you for your opinion, we are working on improving those aspects, thank you

2/10 Terrible

Darren

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the first room we were given was dirty and had cockroaches. The second room they moved us to the sink was full of ants. I refused to stay at the property and they refused to give me my money back. Spend the extra money and go to a clean bug free hotel.
Stayed 1 night in Apr 2024

2/10 Terrible

Piero

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nada, tuallas sucias
Stayed 2 nights in Mar 2024

6/10 Okay

Juan Carlos

Business traveller
Liked: Cleanliness
Las instalaciones están limpias, el desayuno es bueno. No aceptan pagos con tarjeta a pesar que indican lo contrario en Expedia. Las cerraduras de las puertas se traban, es precisa que les den mantenimiento.
Stayed 2 nights in Mar 2024

8/10 Good

Gustavo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen servicio
Stayed 1 night in Mar 2024
Response from management on 16 Mar 2024
thank you so much for your opinion