Lobby
Check availability

Reviews of Motel 6 San Jose, CA - Airport

2 out of 5
Motel 6 San Jose, CA - Airport
2081 N 1st St, San Jose, CA

Reviews

6.6
Rating 10 - Excellent. 196 out of 893 reviews" "
Rating 8 - Good. 212 out of 893 reviews" "
Rating 6 - Okay. 235 out of 893 reviews" "
Rating 4 - Poor. 126 out of 893 reviews" "
Rating 2 - Terrible. 124 out of 893 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

rachana

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Room smelled really bad, Staff was not friendly or helpful. I checked in very late in evening. As the smell got unbearable I called and asked the front person if he can send someone check or fix the problem, he told me he could not help nor anyone can until morning.Well it was late at night, so I ended up staying there and checked out first things in morning. Wont recommend.
Stayed 1 night in May 2024

10/10 Excellent

Fairfield

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionist acted is annoying and disrecpectful.
Stayed 1 night in May 2024
Response from Brand Experience Team on 20 May 2024
Hi Fairfield, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Maz K.#Team6

4/10 Poor

Henry

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

4/10 Poor

Zachary

Business traveller
Disliked: Cleanliness, amenities
Probably will not go back
Stayed 2 nights in Apr 2024
Response from Brand Experience Team on 6 May 2024
Hi Zachary,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

10/10 Excellent

ludvin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 29 Apr 2024
Hi Ludvin, Thank you for recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!Natalie #Team6

8/10 Good

Norbert

Liked: Cleanliness, amenities, property conditions & facilities
Near airport
Stayed 1 night in Apr 2024
Response from Nancy Y. on 16 Apr 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

8/10 Good

mason

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Nice staff and was able to check in early
Stayed 1 night in Apr 2024
Response from Nancy Y. on 16 Apr 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

6/10 Okay

Alfred

Liked: Staff & service
Stayed 2 nights in Mar 2024
Response from Brand Experience Team on 4 Apr 2024
Hi Alfred, Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Natalie #Team6

2/10 Terrible

Valerie

Stayed 1 night in Feb 2024

8/10 Good

Elysia

Liked: Cleanliness, staff & service
Everything is good but codition was old
Stayed 1 night in Jan 2024
Response from Brand Experience Team on 20 Feb 2024
Hey friend, thanks for taking time to share your review. We're thrilled to hear you had a great stay and can’t wait to tell our staff. Until next time, safe travels. Kaur J.#Team6

10/10 Excellent

Juan

Stayed 2 nights in Dec 2023

2/10 Terrible

Hector

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No good
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 19 Dec 2023
Hi Hector, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

10/10 Excellent

hung

Stayed 1 night in Oct 2023

4/10 Poor

Joey

Disliked: Cleanliness, property conditions & facilities, room comfort
Culinary hotel hospitality, industry
Not so good I don’t think the sheets pillowcase and pillows were eco-friendly. Also not clean properly.
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 15 Nov 2023
Hi Joey,Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Lilith #Team6

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good customer services
The lady at the front desk was very help and accommodating to our workers. She was very helpful in a small problem we had having booked the reservation online. Will be coming back.
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 15 Nov 2023
Hi Traveler,We’re so grateful to you for sharing your comment with us. We’re so glad you had a great stay, and we appreciate your kind words regarding the excellent service provided by our staff. We hope to have the pleasure of welcoming you back soon for another enjoyable experience. Safe Travels!Lilith#Team6

2/10 Terrible

Burckhardt

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Unsafe
This is one of the most unsafe place I have ever stayed in in a long time and I travel a lot. I was literally scared. There is a sign on the door to lock and deadbolt for your safety. And I understood why. People that have likely been evicted live there full time. There are weird looking people just hanging in theirs cars at night, probably drug dealings and playing loud hip hop in the parking lot, homeless right around the property, people fighting and banging doors in the middle of the night. Or randomely banging at your door. I will never stay there again. Staff was nice but this was such a scary place and I felt unsafe and did not get any sleep for three night due to the noise level outside the rooms,
Stayed 3 nights in Oct 2023
Response from Brand Experience Team on 24 Oct 2023
Hi Burckhardt, Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Kaur J.#Team6

10/10 Excellent

John

Travelled with partner
Convenient to airport. Desk staff friendly and efficient. Only one wash cloth for two guests???
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 28 Sept 2023
Hey friend, thanks for taking time to share your review. We're thrilled to hear you had a great stay and can’t wait to tell our staff. Until next time, safe travels. Kaur J.#Team6

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Pretty much a dump.
The outside of the building is filthy and the people out there were pretty riff raffy. It's a motel 6 so you can't expect much. The rooms are run down and dirty. And my non-smoking room still smells like smoke. But you get when you pay for!
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 28 Sept 2023
Hi Traveler, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

4/10 Poor

Jose

Business traveller
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023

4/10 Poor

Daniel

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Amenities
I had to rehang the tv in my room enough said
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 20 Sept 2023
Hi Daniel,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

10/10 Excellent

Manfu

Stayed 2 nights in Sep 2023

10/10 Excellent

DIMAS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Sandra

Liked: Staff & service
Staff has been the Best.
Stayed 1 night in Aug 2023

2/10 Terrible

Ana

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I got there thinking it was a family oriented hotel, and upon arriving to the parking lot, due to the presence of people dressed in a certain way indicate that it might not just be family oriented, but more adults only. I express my desire to move forward to another hotel and ask politely to get reimburse cause I was not sleeping there with my mother, after a couple phone calls with Expedia and the hotel, I got a straight no.

10/10 Excellent

Aleksei

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice parking!
Stayed 1 night in Aug 2023
Response from Brand Experience Team on 7 Sept 2023
Hi Traveler,Thank you for the excellent review! Maz K.#Team6

10/10 Excellent

KENNETH

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Nancy

Stayed 4 nights in Jul 2023

4/10 Poor

Larry

Had to wait 45 minutes outside of the locked office at check-in time. TV worked 5 minutes per hour. No amenities. No coffee maker, no shampoo, no blow dryer, etc Do yourself a favor and find a good hotel
Stayed 1 night in Jul 2023
Response from Brand Experience Team on 3 Aug 2023
Hi Larry,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

6/10 Okay

Joanne

Stayed 1 night in Jun 2023

10/10 Excellent

Sergio

Stayed 1 night in Jun 2023

6/10 Okay

Sera

Disliked: Cleanliness, room comfort
Stayed 1 night in Jun 2023

6/10 Okay

Tracy S

Not amazing but nothing hugely unpleasant
Room had a weird smell, I had to leave window and door open with bathroom exhaust running to air it out. There was no hot water during my stay, but that's temporary I guess.
Stayed 1 night in Jun 2023
Response from Brand Experience Team on 21 Jun 2023
Hi Tracy,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

4/10 Poor

Samuel

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
The room.was not ready. We wait 1 1/2 hrs. The check in is at 3. We got the room at 4:40 pm. The beds are very old
Stayed 2 nights in May 2023
Response from Brand Experience Team on 15 Jun 2023
Hi Samuel,Thanks for your feedback! Providing a top-notch guest experience is always our goal, and we’re committed to improving. We hope to see you back soon!Lilith#Team6

10/10 Excellent

jaquelino

Stayed 1 night in May 2023

10/10 Excellent

Mariajose

Stayed 1 night in May 2023

10/10 Excellent

Magdalena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023

4/10 Poor

Kendra

Travelled with partner
Disliked: Property conditions & facilities
The room smelled like smoke everywhere and we had to have the fan on the whole night. There were also needles around the property and what I’d assume were drug deals going on in the parking lot
Stayed 1 night in May 2023
Response from Brand Experience Team on 24 May 2023
Hi Kendra,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

10/10 Excellent

Brian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
I waited 10 minutes at the desk for someone to help me with check in. I rang the bell twice and nobody came out from the back to help me. I can hear them talking and laughing in the back. Bed was comfortable and was very convenient to Santa Cruz Beach Boardwalk.
Stayed 1 night in May 2023
Response from Brand Experience Team on 11 May 2023
Hi Traveler,We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Maz K.#Team6

10/10 Excellent

Arturo

Stayed 1 night in Mar 2023
Response from Motel 6 San Jose Airport on 16 Mar 2023
Thank you Arturo for your review! See you next time!

8/10 Good

Michael, Seattle

Stayed 1 night in Feb 2023
Response from Motel 6 San Jose Airport on 20 Mar 2023
Thank you for your review Michael! See you next time!

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023
Response from Motel 6 San Jose Airport on 1 Feb 2023
Thank you for your review! We will see you next time!

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Motel 6 San Jose Airport on 21 Jan 2023
Thank you for your review! We hope to see you again next time!

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the airport. Affordable too.
Response from Motel 6 San Jose Airport on 18 Jan 2023
Thank you Jonathan for your review! We strive to provide the best experience possible for our guests and are happy to hear you had an excellent stay! See you next time!

2/10 Terrible

Anthony

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Horrible! The rooms were smelly and dirty.
Response from Motel 6 San Jose Airport on 29 Dec 2022
Hi Anthony, we are sorry to hear you did not enjoy your stay! We will be sharing these comments with the Housekeeping Staff to ensure proper re-training is done so we can get a 5 star next time.

10/10 Excellent

Victor

Stayed 1 night in Dec 2022
Response from Motel 6 San Jose Airport on 21 Dec 2022
Thank you Victor for your review! We hope to see you again!

6/10 Okay

MASAMI

Stayed 2 nights in Nov 2022
Response from Motel 6 San Jose Airport on 9 Dec 2022
Thank you for your review!

6/10 Okay

MUNGI

10/10 Excellent

DENISE

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Response from Motel 6 San Jose Airport on 8 Nov 2022
Thank you for your review! We strive to provide the best experience possible for our guests and are happy to hear you had a great time. See you next time!

6/10 Okay

Andrew

Business traveller
Convenient location.
Stayed 5 nights in Oct 2022
Response from Motel 6 San Jose Airport on 31 Oct 2022
Thank you for your review We strive to provide the best experience possible for our guests!