Exterior

Reviews of Hilton Salt Lake City Center

4 out of 5
Hilton Salt Lake City Center
255 S West Temple, Salt Lake City, UT

Reviews

8.0

Very good

Rating 10 - Excellent. 455 out of 1006 reviews" "
Rating 8 - Good. 282 out of 1006 reviews" "
Rating 6 - Okay. 132 out of 1006 reviews" "
Rating 4 - Poor. 83 out of 1006 reviews" "
Rating 2 - Terrible. 54 out of 1006 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Patrick

Travelled with family, Travelled with group
Liked: Amenities, property conditions & facilities
Very good lodging experience
Stayed 4 nights in Mar 2024
Response from JNR on 24 Mar 2024
Thank you Patrick! We hope to see you again when travel brings you back to Tulsa.

8/10 Good

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is pretty central to all things Salt Lake City. Easy to walk to an abundance of bars, restaurants and other entertainment.
Stayed 1 night in Mar 2024
Response from General Manager on 20 Mar 2024
Dear Brian,Thank you for choosing Hilton Salt Lake City Center! We're glad our central location worked well for your trip, and we hope to see you again soon.Sincerely,The Team at Hilton Salt Lake City

10/10 Excellent

Kecia, Rock Springs

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the fact that everything we needed was within walking distance!
Stayed 1 night in Feb 2024
Response from General Manager on 8 Mar 2024
Dear Kecia,It's wonderful to hear that our convenient location contributed to a positive experience, making everything you needed easily accessible. Thank you for choosing to stay with us, and we look forward to welcoming you back in the future.Sincerely,The Team at Hilton Salt Lake City

4/10 Poor

Seth

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Booked a Waldorf room and it was not the ones we have had in the past with the large free standing tub. This room is expensive and it felt like a regular room.i stay here multiple times a year but after this last stay i will be looking for my new go to place.
Stayed 1 night in Mar 2024
Response from General Manager on 20 Mar 2024
Dear Seth,Thank you for choosing to stay with us during your recent trip. Our goal is to provide every guest with a wonderful experience, and we're disappointed to learn we fell short of expectations this time around. We offer our sincere apologies for any miscommunication there was regarding the type of room you requested and for any inconvenience this may have caused you. Your feedback is appreciated, and we would love to connect with you so that we can continue to be your first choice in Salt Lake City. Please reach out to our Front Office Leadership team so we can make it right for you.Sincerely,The Team at Hilton Salt Lake City

4/10 Poor

Stephen

Disliked: Property conditions & facilities
Submitted a maintenance request which was not addressed during my stay.
Stayed 4 nights in Feb 2024
Response from General Manager on 6 Mar 2024
Dear Stephen,We appreciate your feedback and are disappointed to hear about the oversight regarding your maintenance request. Rest assured, we're committed to improving our responsiveness. Your comfort is paramount, and we look forward to ensuring a seamless stay for you in the future. Sincerely,The Team at Hilton Salt Lake City

10/10 Excellent

Charity

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Amanda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love staying at this property!
Stayed 1 night in Feb 2024
Response from General Manager on 4 Mar 2024
Dear Amanda,We love having you here! Thank you for your kind review and perfect rating. It's always a pleasure welcoming you to Hilton Salt Lake City Center, and we look forward to your return!Sincerely,The Team at Hilton Salt Lake City

10/10 Excellent

Domonic

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Carli

Liked: Cleanliness, staff & service, amenities
The only thing if you book a suite make sure it isn't by the elevator, it vibrates the floor and is super noisy.
Stayed 2 nights in Feb 2024
Response from General Manager on 1 Mar 2024
Dear Carli,Thank you for your review. We appreciate your feedback and are concerned about the disturbance caused by the elevator. Rest assured, we'll look into addressing this matter to ensure a quieter and more comfortable experience for our guests in the future. We hope to have the opportunity to welcome you back for a more peaceful stay.Sincerely,The Team at Hilton Salt Lake City

10/10 Excellent

Joee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Magdelena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Layne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself was well maintained and the room was clean, had a large bathroom vanity, the beds were comfortable and had a fridge. The concierge was very friendly and it was close to nightlife and walkable. My only complaint was the person checking us in. He was short mannered, wouldn’t look at us while communicating and when I couldn’t understand him with his mask on, and asked to repeat himself he grunted and barked it back to me. Super rude.
Stayed 1 night in Feb 2024
Response from General Manager on 22 Feb 2024
Dear Layne,It's great that our spotless accommodations pleased you, and we thank you for highlighting our concierge's excellent hospitality. That said, we sincerely apologize that your interaction with a member of our front desk team affected your stay. We do not tolerate poor service, so rest assured we will speak with their team to ensure all our guests are treated with respect. We know we are capable of providing you with a five-star experience, so please consider revisiting us the next time you're in Salt Lake City.Sincerely,The Team at Hilton Salt Lake City

6/10 Okay

Rozita

Travelled with family
Liked: Staff & service, amenities
This is supposed to be VIP, but it was not. Room was supper cold, We had to call yo come and fix it at 11pm. Shower was cold and we need to wait 10 min to get warm water. Sink was plugged and only cold water!! I even told front desk to fix it while we are out, but no change. Towel had stain and no proper cleaning , just changed towel and garbage. I will check other hotel next time.
Stayed 2 nights in Feb 2024
Response from General Manager on 21 Feb 2024
Dear Rozita,Thank you for sharing your honest thoughts. We sincerely regret to learn of your disappointment with your experience. Your feedback will be shared with our maintenance department to ensure any necessary adjustments or repairs are made promptly. It was a pleasure having you as our guest, and we hope you enjoyed your time in Salt Lake City.Sincerely,The Team at Hilton Salt Lake City

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Trista

Stayed 3 nights in Feb 2024
Response from JNR on 24 Mar 2024
Thank you for your review! We hope to see you again soon.

8/10 Good

Lindsey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was just great for an overnight staycation.
Stayed 1 night in Jan 2024
Response from Xavier on 2 Feb 2024
Lindsey, thanks for the feedback. We look forward to your next visit.

10/10 Excellent

Fatima, Lynnwood

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a great stay, I stayed for two nights for work and would recommend. The property is dated, but it has all the essentials. The hotel is centralized well within downtown.
Stayed 2 nights in Jan 2024
Response from General Manager on 2 Feb 2024
Dear Fatima,We're so happy to know that our amazing location left a positive impression on you. Your comments regarding the upkeep of our accommodations are much appreciated and will be kept in mind for the future. Thank you so much for the five-star rating, and we hope to see you again soon. Sincerely,The Team at Hilton Salt Lake City

6/10 Okay

Mark D, Rapid City

Business traveller
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Housekeeping didn’t do a great job in my room. Another guest's room key was on the dresser, a dirty washcloth on the bathroom counter, and used bar soap in the soap tray. The hotel bar soap packaging still in the bathroom trash. Staff offered to change my room, but I was only staying one night. I made the best of it.
Stayed 1 night in Jan 2024
Response from General Manager on 2 Feb 2024
Dear Mark D,We appreciate your feedback and are concerned to hear about the housekeeping oversight during your stay. Our apologies for any inconvenience this may have caused, and we will address these concerns with our team to ensure such incidents are avoided in the future. We value your feedback as it helps us improve, and we hope to have the opportunity to provide you with a much better experience. Sincerely,The Team at Hilton Salt Lake City

10/10 Excellent

JAIME A

Stayed 1 night in Jan 2024
Response from JNR on 24 Mar 2024
Thank you for the great review Jaime. I will share it with the team and know that it will have great impact. We hope you'll be back with us again soon.

10/10 Excellent

Theresa

Stayed 1 night in Jan 2024
Response from JNR on 24 Mar 2024
Thank you for the great numbers Theresa. We will share your review with the team, and I'm sure it will be a highlight in their days. We hope to see you again soon.

10/10 Excellent

Erika

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Xavier on 2 Feb 2024
Erika,Thanks for the review. We enjoyed having you stay with us.

10/10 Excellent

Tracy, Point Roberts

Stayed 3 nights in Dec 2023
Response from Xavier on 2 Feb 2024
Tracy,Thanks for the feedback. We look forward to your next visit with us.

6/10 Okay

jason

Travelled with partner
Liked: Cleanliness, staff & service
The restaurant was fabulous downstairs. The service for the people was wonderful. The only back problem with the facility is that a lot of it is well needing repair. The carpets are wore out in the hallways. And the room that we stayed in had tile that was broken and shower curtains that were dirty. From stains. Overall it was a pretty good experience.
Stayed 2 nights in Dec 2023
Response from General Manager on 10 Jan 2024
Dear Jason,Thank you for being our guest and sharing your valuable feedback. While we are happy you enjoyed a wonderful dining experience and enjoyed our staff, we are sorry not everything was perfect. We are always working to improve and will be sure to review your comments with our team. We look forward to welcoming you back and impressing you further.Sincerely,The Team at Hilton Salt Lake City

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Xavier on 2 Feb 2024
Melissa,Thanks for the feedback. We look forward to your next visit with us.

6/10 Okay

Shahzada

Stayed 1 night in Dec 2023
Response from Xavier on 2 Feb 2024
Shahzada, thanks for staying with us. Feel free to let us know how we could have made your stay better.

10/10 Excellent

Yamilex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Xavier on 2 Feb 2024
Yamilex,Thanks for the feedback. We look forward to your next visit with us.

10/10 Excellent

Tyson

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Xavier on 2 Feb 2024
Tyson,Thanks for the feedback. We look forward to your next visit with us.

8/10 Good

Kelly

Stayed 1 night in Dec 2023
Response from Xavier on 2 Feb 2024
Kelly,Thanks for the feedback. We look forward to your next visit with us.

10/10 Excellent

Brisa

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Xavier on 2 Feb 2024
Brisa,Thanks for the feedback. We look forward to your next visit with us.

6/10 Okay

Wendy

Travelled with partner
Stayed 2 nights in Dec 2023
Response from Xavier on 2 Feb 2024
Wendy,Thank you for the feedback. Please feel free to let us know how we could have made your experience better.

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, amenities

8/10 Good

Michelle, Logan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Xavier on 2 Feb 2024
Michelle,Thanks for the feedback. We look forward to your next visit with us.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Didn’t disappoint
2nd time staying here. We lucked out finding this hotel a few months ago following a night out in the city and made sure to rebook for yesterday following a company Christmas party. Friendly and welcoming staff, delicious cookies, and clean comfortable rooms. What else could you ask for.
Stayed 1 night in Dec 2023
Response from General Manager on 12 Dec 2023
Dear Brian,Our day is brightened by your outstanding review of Hilton Salt Lake City Center! It's wonderful that our warm, welcoming hospitality, fantastic cookies, and clean, comfortable accommodations met all your expectations for an excellent stay. Many thanks for your kind praise. We greatly value your loyalty as a returning guest and look forward to your return!Sincerely,The Team at Hilton Salt Lake City

10/10 Excellent

lorna

Stayed 1 night in Dec 2023
Response from Xavier on 2 Feb 2024
Iorna,Thanks for the feedback. We look forward to your next visit with us.

8/10 Good

Stori, Corona Del Mar

Liked: Cleanliness, staff & service, amenities
We stay here when in SLC. Great staff. Property lacking in some areas. Overall a good stay.
Stayed 4 nights in Nov 2023
Response from General Manager on 5 Dec 2023
Dear Stori,While we are thrilled our staff's superb service impressed you, we are disheartened that certain aspects of your stay failed to meet your expectations. Our leadership team is always searching for ways to improve our property, so please reach out to us offline and let us know what we could've done better. It was a joy hosting you, and we hope you'll revisit us for a better overall experience. Sincerely,The Team at Hilton Salt Lake City

10/10 Excellent

Ellen, Lewiston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for 3 nights over the Thanksgiving weekend. All of the staff we interacted with were amazing. Had a king room & it was very comfortable. The tv was huge & we enjoyed it to watch lots of football games! We could easily change the temperature of our room so that was great. Bed was comfortable & shower was also great & clean. The breakfast buffet was awesome. Had so many choices. Definitely recommend this hotel.
Stayed 3 nights in Nov 2023
Response from General Manager on 30 Nov 2023
Dear Ellen,The pleasure was all ours to welcome you to Hilton Salt Lake City Center for Thanksgiving! It is great that you found your room comfortable and well-appointed, and we trust you had a refreshing experience. Your recommendation means the world, and we look forward to welcoming you back on a future trip!Sincerely,The Team at Hilton Salt Lake City

10/10 Excellent

Lynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great! Easy check in, everything was walkable & room was great.
Stayed 1 night in Nov 2023
Response from General Manager on 28 Nov 2023
Dear Lynn,Thank you for your five-star review! We're delighted that your experience with us was excellent, from the effortless check-in to our convenient location and comfortable room. We look forward to your next visit, and our team is here to ensure another fantastic stay for you.Sincerely,The Team at Hilton Salt Lake City

10/10 Excellent

Rebecca, SANDY

Travelled with partner
Liked: Amenities
Nice hotel. Closed too many attractions in restaurants
Stayed 1 night in Nov 2023
Response from General Manager on 28 Nov 2023
Dear Rebecca,Thank you for your excellent feedback. We appreciate your kind words about our hotel and the convenience of attractions and dining options. We hope you'll visit us again for another enjoyable experience.Sincerely,The Team at Hilton Salt Lake City

10/10 Excellent

Michelle M.

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
A great place to stay and close to everything.
Stayed 1 night in Nov 2023
Response from General Manager on 2 Dec 2023
Dear Michelle,Thank you for your review! We're thrilled you had a great visit, and we appreciate you highlighting our convenient location. Take care, and know we'd be delighted to welcome you back anytime your plans bring you this way.Sincerely,The Team at Hilton Salt Lake City

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Cecelia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

10/10 Excellent

Victoria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff were very helpful and professional.
Stayed 1 night in Nov 2023
Response from General Manager on 21 Nov 2023
Dear Victoria,We're delighted you had a great experience and enjoyed our friendly, dedicated team. Thank you for sharing, and we look forward to welcoming you back in the future for another wonderful stay.Sincerely,The Team at Hilton Salt Lake City

10/10 Excellent

Anthony

Stayed 2 nights in Nov 2023

10/10 Excellent

Carrie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, clean and great location!
Stayed 1 night in Nov 2023
Response from General Manager on 9 Nov 2023
Dear Carrie,We're always happy to hear that our guests have had an enjoyable experience! It's great to know that you appreciated our clean and peaceful accommodations, as well as our excellent location. Thank you for sharing your positive rating, and we hope to have the opportunity to host your next visit to the area.Sincerely,The Team at Hilton Salt Lake City

8/10 Good

Louise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Standard Hilton Hotel, rooms were spacious and location of the hotel was great. Walls a little thin and some rusting/old features in the room which could benefit from a refresh. Overall a good place to stay!
Stayed 2 nights in Oct 2023
Response from General Manager on 1 Nov 2023
Dear Louise,Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed our location and spacious rooms. We also appreciate your constructive criticism and suggestions for improvement. We will thoroughly review your feedback and take steps to enhance our guests' experiences. We hope to have the chance to welcome you back soon and provide you with an even better stay.Sincerely,The Team at Hilton Salt Lake City

8/10 Good

Kelsey

Stayed 2 nights in Oct 2023

4/10 Poor

Joshua

Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Raul Castillo

Stayed 2 nights in Oct 2023

10/10 Excellent

Dixon, Cedar City

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay and hope to visit again sometime.
Stayed 2 nights in Oct 2023
Response from General Manager on 24 Oct 2023
Dear Dixon,Thank you for sharing your five-star experience. Your satisfaction is important to us, and we can't wait to provide you with another excellent experience!Sincerely,The Team at Hilton Salt Lake City