2/5 Poor
Murshid Mohamed
Travelled with family
8 May 2022
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed many hotels in dubai even different star categories but this one of the worse experiences i have ever had very poor staff services .they have put some advertisements regarding one of the water park offers i waited to book one day and when i asked travel desk that offer they tell double up the price for that ..none of the workers dont know anything about their services all the staff very poor knowledge about everything they answer you they dont know ..there is no any hospitality..u never hear sorry thanks from anywhere in this hotel so rude answers ..i think very very poor work who ever general manager in this hotel ...you can find very nice hotel price of i paid please take my word dont book this hotel anyone looking peace stay ...all the amenities you have to call and ask even hand soap ..toilet tissues anything..they dont have nothing there ...only one manager is fine his name is hentry he is only person who is wonderful..and one lady from coffee shop she works morning hours very sweet lady and helpful person ... accept rest very very poor service ...if you want to experience dubai hotel hospitality never go for this place i booked a deluxe room still so bad service and unclean room so just think other categories...so please avoid this hotel to stay
Thanks
Stayed 7 nights in Apr 2022