Exterior detail

Reviews of Country Inn & Suites by Radisson, Salina, KS

3 out of 5

Reviews

7.6

Good

Rating 10 - Excellent. 359 out of 1002 reviews" "
Rating 8 - Good. 279 out of 1002 reviews" "
Rating 6 - Okay. 163 out of 1002 reviews" "
Rating 4 - Poor. 114 out of 1002 reviews" "
Rating 2 - Terrible. 87 out of 1002 reviews" "

7.4/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Erika

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was incredibly polite and the hotel was very clean! The room was amazing, it was like a little suite, but for an incredibly low cost. The bathroom was nice and clean, the bed was soft with good pillows and quality sheets. The staff was pleasant and helpful. The breakfast was really good and there were a lot of options. Thank you for having us!
Stayed 1 night in May 2024
Response from Andy on 23 May 2024
Dear Erika,It is such a pleasure to read your review about the recent stay at our property. We are on a mission of improving our "service delivery" and it gives a feeling of "accomplishment" to read a review such as yours.We would love to see you and serve you soon again.Until then, stay blessed.

10/10 Excellent

Gayle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Andy on 22 May 2024
Dear Gayle,We appreciate your positive feedback regarding the recent stay at our property.It was definitely a pleasant experience to accommodate you at CIS Salina.Until we meet again,Stay safe and blessed.

8/10 Good

Janine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, staff are attentive and friendly. Rooms are clean, quiet and comfortable, parking is convenient, water is hot and incidentals provided. Would stay again.
Stayed 2 nights in May 2024
Response from Andy on 20 May 2024
Dear Janine,We appreciate the feedback on your recent stay with us. While acknowledging the positives, we would like to mention that we keep on trying to improve further constantly.It will be a pleasure to serve you again at CIS Salina.Regards and best wishes.

10/10 Excellent

Tracy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable bed, friendly staff, good location. Will stay again
Stayed 2 nights in May 2024
Response from Andy on 12 May 2024
Dear Tracy,Thanks very much for giving us the pleasure of accommodating you in our property. Also, it's even better that you will be back. All of us at CIS will be eagerly waiting for you to come back and enjoy the ambience we offer.Stay blessed until then.

8/10 Good

Melinda

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is quite convenient. There are lots of eating options nearby and shopping options. It is set back from the busy street which helps create a quiet setting, pleasant for sitting on the outside patio. The property is clean and pleasant, although the room I stayed in had a hole burned through one of the curtains on the window, and small black stains on the shower curtain and on one of the pillowcases. But overall it was good enough.
Stayed 1 night in Apr 2024
Response from Andy on 12 May 2024
Dear Melinda,Kindly accept our appreciation for providing a detailed description about your recent stay with us. It has provided an ideal insight for us to improve upon.It will definitely be a pleasure to accommodate you at CIS Salina soon again.Stay safe and blessed until then.

8/10 Good

Michelle, Great Bend

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff were kind and helpful
Stayed 1 night in Mar 2024
Response from Andy on 20 May 2024
Dear Michelle,Our team says "thank you" for the positive response to the online survey regarding your recent stay in our property.Please note that we will be looking forward to your next visit to Salina.

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Got a great rate on Expedia. Hotel was clean, well maintained and the staff were really friendly. Breakfast bar left a bit to be desired. The eggs and sausage and gravy were tasteless but hot. Otherwise very few choices for anyone on a low-carb/sugar diet.
Stayed 1 night in Apr 2024

8/10 Good

Jacque

Business traveller
I enjoy staying at this property. It is convenient for the business I conduct in Salina, Kansas.
Stayed 1 night in Apr 2024
Response from Andy on 12 May 2024
Dear Jaque,It is wonderful to hear that you feel comfortable staying at our property during your business trips to Salina. Kindly reach out to us and let us know if we can make it more productive to you in anywayRegards and best wishes.

8/10 Good

Tom

Travelled with partner
Liked: Cleanliness, staff & service, amenities
You can tell there is new ownership and some corners are being cut, but its still a nice stay.
Stayed 1 night in Apr 2024
Response from Andrew on 16 Apr 2024
Dear Tom,Thanks for the positive review. We keep on trying to improve and impress all the time. Hope to see you again soon.Regards

10/10 Excellent

James

Stayed 1 night in Apr 2024
Response from Andy on 12 May 2024
Dear James,We appreciate your positive feedback and look forward to serving you soon again in our property.Regards and best wishes until then.

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Host & Hostess were lovely people.
Stayed 1 night in Apr 2024

10/10 Excellent

Ruby

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff!
Stayed 4 nights in Apr 2024

8/10 Good

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the spa had to much chlorine in it and was not very strong from the jets and the water pressure was not good, otherwise everything else was fine
Stayed 1 night in Apr 2024
Response from Andrew on 8 Apr 2024
Dear Melissa,While apologizing for the experience regarding the chlorine and the jets, we are happy to hear that your overall experience of the stay was positive.We hope to see you soon again to offer you a better experience.Regards.

6/10 Okay

Gwen

Travelled with partner
Liked: Staff & service, amenities
The staff the steak house next door.
Stayed 1 night in Apr 2024
Response from Andrew on 8 Apr 2024
Dear Gwen,Thanks for the review. It was a pleasure having you with us.Regards.

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very accommodating and went above and beyond
Stayed 1 night in Mar 2024
Response from Andrew on 8 Apr 2024
Dear Joanna,It was a pleasure having you with us. Our team at CISappreciate your positive review regarding your time with us. We wish you the best in all your endeavors and look forward to have you with us soon once again.

2/10 Terrible

Nicholas

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They left ONE towel in our what we would hope was a cleaned room. We had three of us and they never brought more.
Stayed 2 nights in Mar 2024
Response from Andrew on 8 Apr 2024
Dear Nicholas,We apologize for your disappointment during your stay with us.

4/10 Poor

Kandi

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Flithy, sheets stunk. Had to get cleaner not clean sheets on the bed myself . Toilet backing up.
Stayed 2 nights in Mar 2024
Response from Andrew on 8 Apr 2024
We apologize for the inconvenience experienced by you during your recent stay with us.

8/10 Good

Linda

Stayed 1 night in Mar 2024

4/10 Poor

Melinda

Travelled with family, Travelled with family and small children
We didn’t end up staying here. We checked in, went to our room and checked out. The room was dirty, stains on carpet and walls, and a dirty towel left on one of the beds.
Stayed 1 night in Mar 2024
Response from Andrew de Mel on 29 Mar 2024
We have noted your review with great concern and taken action against the personnel responsible.Kindly accept our apology for the inconvenience caused.

6/10 Okay

Valentino

Stayed 1 night in Mar 2024
Response from Andrew on 8 Apr 2024
Dear Valentino,Thank you for your response to the online review of your recent stay with us. We look forward to impress you further at your next visit and improve on our ratings.Regards,

10/10 Excellent

Donna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice hotel!
Stayed 2 nights in Mar 2024
Response from Andrew de Mel on 19 Mar 2024
Dear Donna,We greatly appreciate your dedicating time to pen a few lines for us. The pleasure of having you with us was ours.Wishing you the very best in everything.

2/10 Terrible

Neil

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is very old and outdated. Not the cleanest place either. The pool water was so cold it was not enjoyable. Had 2 little girls very disappointed.
Stayed 1 night in Mar 2024
Response from Andrew on 14 Mar 2024
Dear Neil,We are really sorry to hear about your disappointment regarding the pool. The management has taken very serious note of it and we are working to remedy the issue.Regards

8/10 Good

Stephen

Nice place for the price
Stayed 3 nights in Mar 2024
Response from Andrew de Mel on 19 Mar 2024
Dear Stephen,We appreciate your comments very much. Our team will be waiting to do even better the next time around.Hoping to see you again soon.

4/10 Poor

steve

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable bed, friendly staff
Stayed 1 night in Mar 2024
Response from Andrew on 8 Mar 2024
Dear Steve,Thank you for appreciating our beds and staff. Hope to serve you better again next time.

2/10 Terrible

Judith

Travelled with family
Disliked: Amenities, property conditions & facilities
TV did not work. Hot tub did not work. Water in room was scalding or cold no in between. There was no bed sheets or pillows for the hideaway bed. We asked for at least a pillow and they didn't have one. King size bed was dipped down in the middle. The only positive was the breakfast and the staff tried to help.
Stayed 2 nights in Mar 2024
Response from Andrew on 7 Mar 2024
Dear Judith,We are truly sorry for your unsavory experience.We can only beg with you to give us another chance by experiencing the whole new controls structure put in place by the TOP management to prevent such incidents repeating itself. Regards and best wishes.Andrew

6/10 Okay

Aden

Travelled with partner
seemed very budget and old decor, our room backed to hwy so was noisey with trucks in early hrs, AC was very noisey too when it came on throughout the night
Stayed 1 night in Feb 2024
Response from Andrew on 8 Mar 2024
Dear Aden,Thank you for your feedback. The management has taken note of your concerns and acted upon them.Regards & best wishes

6/10 Okay

Amy

Stayed 1 night in Feb 2024
Response from Andrew de Mel on 26 Mar 2024
Dear Amy,Thank you for your review. We will be looking forward to improve on our service delivery at your next visit and score 5 out of 5.Thanks for patronizing us.

6/10 Okay

Amanda

Travelled with family
Disliked: Property conditions & facilities
I rented the room for my adult son who was visiting from out of town. Because I was local I had to put $250 cash deposit down. Then when he got checked in half the toliet seat was missing. Literally half the seat was gone. He repoeted it immediately and no offer to move him rooms was made and it was not fixed 2 days later when checked out.
Stayed 2 nights in Feb 2024
Response from Andrew de Mel ( General Manager) on 20 Mar 2024
Dear Amanda,We have taken very serious note of your comments and would kindly like to have more details of the incident. The number in the file goes un-answered. I would appreciate if you would call me during the day on any day of the week to seek some clarifications.

2/10 Terrible

Amber

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Blood stains and hair in sheets
Stayed 1 night in Feb 2024
Response from Andrew on 8 Mar 2024
Dear Amber,We regret the experience you had to go through during your recent stay. Measures have been put in place to prevent any repeat of such an instance. Please accept our sincere apologies.

10/10 Excellent

Darren

Stayed 1 night in Feb 2024
Response from Andrew de Mel on 26 Mar 2024
Dear Darren,Your generosity overwhelms us.We are so happy that you enjoyed your recent stay with us.Hoping to see you soon again.

4/10 Poor

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Andrew on 8 Mar 2024
Dear anonymous,Thank you for your response. Would have been helpful if you had mentioned our shortcomings. Best regards

10/10 Excellent

Darren

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, affordable property. Friendly staff.
Stayed 1 night in Feb 2024
Response from Andrew on 8 Mar 2024
Dear Darren,Thank you so much for your positive ratings! We look forward to serve you soon again.Regards and best wishes from our team!

10/10 Excellent

Kathy D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick night
A quick overnight but an enjoyable stay with a great rate
Stayed 1 night in Feb 2024
Response from Andrew on 8 Mar 2024
Dear Kathy,Your appreciation is a "pat on the back" to our team that tries hard to keep our guests satisfied.We would love to see more people like you visiting us regularly!

8/10 Good

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities
Keep your kids at home
Well the overall stay wasn't bad however I don't really like staying with people that work there and live there with all their kids
Stayed 1 night in Feb 2024
Response from Andrew on 8 Mar 2024
Dear Jesse,We are surprised to hear that families of our staff lives in our property. We are sure that a mistaken assumption has been made. It could only be a child or children of a customer who had a prolonged stay. However, kindly accept our apologies for the inconvenient feeling you experienced.Also, appreciate the above average rating you granted us.Hope to see you soon again.

10/10 Excellent

Laurel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, pleasant staff worth the price
Clean and pleasant, hot breakfast was definitely acceptable. Elevator was a bit squiffy and may need servicing as it home and shimmied. Overall very nice and worth what I paid at least.
Stayed 1 night in Feb 2024
Response from Andrew on 8 Mar 2024
Dear Laurel,Thank you very much for your positive review. It encourages us to do even better in response to your feedback.Your concern about the elevator has also been noted.Hope to see you again.

10/10 Excellent

Mary

Liked: Cleanliness, property conditions & facilities
Comfortable room
Stayed 1 night in Jan 2024
Response from Andrew de Mel on 26 Mar 2024
Dear Mary,It's a pleasure to hear that you enjoyed your room at your recent visit. Your positive review is much appreciated by our team.We are looking forward to your next visit soon.

10/10 Excellent

Liza

Stayed 7 nights in Jan 2024
Response from Andrew de Mel on 26 Mar 2024
Dear Liza,So nice of you to grant us 10/10 in your review. We look forward to enjoy the pleasure of having you with us once again and serving you even better.Regards and best wishes.

8/10 Good

Verified traveller

Liked: Staff & service
It is a little dated, sheets were pretty thin but overall good for the price. The staff was very friendly and helpful. Breakfast wasn’t real warm but ok.
Stayed 1 night in Jan 2024
Response from Andrew de Mel on 26 Mar 2024
Dear Anonymous Customer,We appreciate your positive remarks and assure that our attention is on the area that needs improvements at our property in Salina KS.Hope we could accommodate you soon under different conditions.Regards.

6/10 Okay

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

6/10 Okay

De'Anzo

Travelled with family
Stayed 1 night in Jan 2024

10/10 Excellent

TALLEY, SAINT FRANCIS

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Hotel is good. The clerk at check in was rude when I asked a question. I have stay 3+ times and things have changed since then. And I asked why my email and phone number was needed if it wasn’t printed request but handwritten. And he rudely said it’s required. The other guy was nicer and explained the changes in check in but I feel like I should be able to ask questions without being treated like crap.
Stayed 1 night in Jan 2024

8/10 Good

Colleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was clean and quiet - very nice. Staff members were friendly and helpful.
Stayed 1 night in Jan 2024

10/10 Excellent

Benjamin

Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Lacey

Stayed 1 night in Jan 2024

6/10 Okay

Roxanne

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Looks nice from the outside, very ran down and out of date. Carpet has burn holes, tv didn't work, remotes were dirty, bathroom had stray hairs everywhere.
Stayed 1 night in Dec 2023
Response from Andrew on 8 Mar 2024
Dear Roxanne,Your feedback has been noted with very grave concern. We are extremely sorry for your bad experience. However, the management will take necessary action to remedy the situation. Your next stay with us will definitely be a whole new experience. Regards and best wishes

6/10 Okay

Janet

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
the hotel needs some updates. The carpets are getting worn in the corridors. instead of painting the whole room they touched up spots with a different color so it looks tacky.
Stayed 1 night in Dec 2023

10/10 Excellent

Satyendra

Liked: Amenities
Stayed 1 night in Dec 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

4/10 Poor

Candice

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
We specifically booked this hotel for the pool as it was my daughter's birthday. There were no refunds and we weren't told until after check in that their pool was closed.
Stayed 1 night in Dec 2023