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"We had several issues with card key access - we had three different cards and spent a total of around 20 mins trying to get into the room across 3 separate occasions. Staff were helpful with this and it was appreciated. When booking it said there was a separate bathroom: there was not. The shower was in the bedroom itself and was not suitable for our needs, so neither of us used it. I’ve never ever stayed in a hotel with no tea and coffee facilities in the room. There’s a (paid) coffee machine in reception but I wasn’t able to use this (dairy allergy/cross contamination risk). In the morning my kid went to get a coffee - we had no idea what the protocol was - whilst I queued to pay for it. I shouted to confirm it was a medium coffee so I thought it was what was happening, but then after I paid one of the staff turned up with another coffee! I apologised for the misunderstanding as I felt I had to, even though the misunderstanding was not mine. Communication overall was not great. There was a picture above the bed that looked wet in places and it was full of dirty marks. The floor of the lift was also very dirty. Bedding was really light, comfortable and warm. "

"The room was clean, though there were some long hairs on the folded clean towels. Staff were very friendly, very helpful. Breakfast was nice and had a reasonable selection for being included in the price of the room. My only big complaint was you can’t open a window and the aircon didn’t really cool the room at all (setting were correct for cooling the room) but it was still very warm after a couple of hours. Still managed to get a bit of sleep, but the roon was very warm. "

"This is not a criticism but room for improvement So, I stayed in the annex part of the property.The room lacked hotel standards..Very dated and the bathroom was not nice at all. The shower mixer didn’t work and there was no water pressure in the shower. I had either a Cold shower or a very hot shower. Room was ok ish. Patchwork filler on walls not complete. Dated woodwork furniture etc. However, the bed was comfy, and breakfast good. Staff were super amazing. "

"Lovely hotel and staff 😊 stayed for one night and was able to bring my dog along, big bonus 🐾 room was very spacious and nice bathroom. Big car park and charging stations "

"Every thing was Perfect."

"Lovely hotel. Staff were superb. Tummy breakfast. "

"Great hotel in a good central location"

"Beautiful room, super comfortable bed and pillow. Delicious dinner and breakfast Friendly efficient staff"

"Beautiful hotel on a very convenient location near the motorway. The staff is amazing, shout out to Chloe. She went above and beyond to make the stay stress free. Breakfast is excellent and the rooms very comfortable and clean. Thank you Chloe and colleagues "