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Reviews of Hotel on Monroe, BW Signature Collection

2.5 out of 5
Hotel on Monroe, BW Signature Collection
2323 Monroe Avenue, Rochester, NY

Reviews

8.2

Very good

Rating 10 - Excellent. 91 out of 183 reviews" "
Rating 8 - Good. 44 out of 183 reviews" "
Rating 6 - Okay. 21 out of 183 reviews" "
Rating 4 - Poor. 15 out of 183 reviews" "
Rating 2 - Terrible. 12 out of 183 reviews" "

8.8/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Walter, Mesa

Travelled with family, Travelled with pets
Liked: Cleanliness
Nice place. Easy and convenient entry all done via text. Only negative, couldn’t get the tv to work or reset the thermostat. Light switches in awkward position. Minor issues.
Stayed 1 night in Apr 2024

2/10 Terrible

Bianca

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I had ants all over my room, someone opened my door without knocking while I was asleep with my two little kids. Tried to contact but no luck.
Stayed 2 nights in Mar 2024

2/10 Terrible

Almando

Stayed 1 night in Mar 2024

8/10 Good

Jonathan, Austin

Liked: Cleanliness
Disliked: Staff & service
Room was a little rough
Stayed 1 night in Feb 2024

8/10 Good

Walter

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

4/10 Poor

Sara

Liked: Staff & service, property conditions & facilities
Usually love staying here but the room they gave me had no fridge, was still dirty and was connected to the Front desk area by a locked door.
Stayed 1 night in Jan 2024

8/10 Good

James

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Jan 2024

10/10 Excellent

Sara

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Paul Douglas

Liked: Property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023

6/10 Okay

Matthew

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Rooms were well appointed, pretty/modernized. No staff on site. Housekeeping knocking early scared us half to death. No ice machine at all, no access to the lobby even with keys
Stayed 1 night in Dec 2023

10/10 Excellent

Adidjatou

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great .
Stayed 4 nights in Dec 2023

8/10 Good

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Kenneth

Stayed 1 night in Dec 2023

10/10 Excellent

Wilson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms was a pleasant surprise thought I was on HGTV - room appeared to be recently redone - good taste of furniture and arrangement -- bathroom wow - well done! Staff were very pleasant - would definitely come back!
Stayed 1 night in Dec 2023

10/10 Excellent

Kenneth

Stayed 1 night in Dec 2023

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, room comfort
I'd rather than humans than heated toilet seats
If you're into a robot hotel of the future, this place is for you. There was not another human being on site the entire time I was there. This includes in the office or anyone on staff. Despite the office being well lit (with a "welcome" neon sign) when I arrived (7pm), the doors were locked and multiple rings of the doorbell went unanswered. After I finally discovered that there was some kind of automated key dispenser, I found a code (with no instructions) buried in my text messages. The touch screen on the key dispenser was finicky and poorly responsive. it took nearly 15 minutes in the dark to access my room key, of which there was only one. I wondered if perhaps the next day there would be a person in the office from whom I could get a second key, as I inevitably always lock mine in my room, but no: the entire time I was there I never saw a person in the office. The only person I *did* see was the driver of a bass-thumping car in the parking lot at 4:30am who only left when I opened my door and stared them down. I recieved texts & emails asking me how things were going and if I needed anything, but they were clearly automated becuase when I replied I never recoeved any responses back. The room was clean & clearly recently remodeled, but the heated toilet seat wasn't worth not having any human beings on site for assistance. I'd rather spend more money to pay a human being a living wage to be there when needed than save a few bucks being underserved by automated tools.
Stayed 2 nights in Nov 2023

10/10 Excellent

david

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little hotel!
The contactless check in took me for a loop. However, the place is very clean, cute, comfortable. The owner is great, spoke with him at check out. Breakfast is coffee, fruit and granola bars, nothing extravagant. Nice and quiet spot. I'll stay here again, next year!
Stayed 2 nights in Nov 2023

8/10 Good

Sara

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute hotel
The hotel was clean and comfortable. My only complaint is the sliding bathroom door either came off its track, or got stuck, multiple times.
Stayed 1 night in Nov 2023

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was pleasantly surprised by this little place!
Very conveniently located in a very nice area, nice staff, cute rooms! Such a great deal. Highly recommend Hotel on Monroe for your trip to Rochester. The only negative is the room is so small so the thermostat had a hard time regulating the temperature. The unit kicked on and off all night trying to adjust itself.
Stayed 1 night in Nov 2023

10/10 Excellent

Kelvin

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and updated rooms. Helpful and friendly staff.
Stayed 1 night in Oct 2023
Response from Sam on 22 Oct 2023
thank you

8/10 Good

Erica

Liked: Cleanliness, staff & service, property conditions & facilities
Would stay here again.
It’s an older older motel that’s been fixed up, so you can hear all of your neighbors. But the price is good and the location makes it easy to get around and find places to eat. If you’re a person that doesn’t want to have to be social this is the place for you. You can check in and out and never see an employee at all.
Stayed 2 nights in Oct 2023

10/10 Excellent

Mitchell

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room u was awsome
This hotel is very quaint. All new rooms, great staff. We had an issue with the thermostat and the owner came up in 5 minutes to fix it and was very polite about it.
Stayed 2 nights in Oct 2023

8/10 Good

Randal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

8/10 Good

Michelle

Stayed 2 nights in Oct 2023

8/10 Good

courtney

Liked: Cleanliness
Stayed 1 night in Oct 2023

8/10 Good

Nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities
The stay here was fine. We found good restaurants nearby. The shower was great, the room small. The beds firm and comfortable- only 3 pillows and we had 2 people sharing each bed.
Stayed 1 night in Oct 2023

10/10 Excellent

Kathleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very reasonably priced, clean, attractive room with lovely, large bathroom. The air-conditioning unit was VERY noisy, however, and made it difficult to sleep. Lots of places to eat close by.
Stayed 1 night in Oct 2023

6/10 Okay

Verified traveller

Travelled with family
Disliked: Staff & service
Strange, unfortunate experience
Call me old-fashioned, but the idea of a hotel where there's no one on hand to greet you and answer any questions is not something I consider favorable in a hotel experience. For example, I would have liked to be able to ask someone for a remote control to replace the one missing from my room. I also happen to think that it's misleading to advertise that breakfast is included and only put a few plastic wrapped muffins in an empty lobby. From the pictures, you can see that they did a nice job fixing up an ageing property, but the fact that there was an odd smell, an empty beer can, and a random hair in the room detracted from the overall experience. I'm generally not the type to complain, but I feel like this information could be helpful to others. Were this hotel much less expensive than others, I would have been less likely to complain. People often say that you get what you pay for. Not the case here. I expected more.
Stayed 1 night in Oct 2023

6/10 Okay

Marianne

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Sep 2023

4/10 Poor

FBM

Travelled with family
Disliked: Room comfort
It is a different place
Room was alright, bathroom sink plugged and had the standing water in it. No big deal I suppose, but they said they were going to fix it, but it was evident they never even made an attempt. I am not mad about the sink, I am disappointed that they said they were going to do something and never did. Then I found a bug in the room. It was a millipede, again no big deal, but between no one around to take care of a few minor hiccups, I would not stay there again.. There were some other things of course the bed was a bone crusher, the upstairs guys sounded like they were moving dead bodies all night, and the TV ... 3 remotes and no directions on which one to push first... Figured it out eventually but just too WOKE for me. Overall they were not bad places, management needs some work is all
Stayed 1 night in Sep 2023

10/10 Excellent

Rosemary

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great find!
Room and bathroom very clean and modern and shower was wonderful!! Definitely will stay again. Breakfast was limited.
Stayed 1 night in Sep 2023
Response from Peter on 2 Oct 2023
Thank you and we look forward to seeing you again

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a treasure for a quick stay. Clean updated and easy to access!!
Stayed 1 night in Sep 2023
Response from Peter on 2 Oct 2023
Thank you and see you on your next visit.

8/10 Good

Harvey

Liked: Cleanliness, staff & service, property conditions & facilities
Good clean
Stayed 2 nights in Sep 2023
Response from Peter on 2 Oct 2023
Thank you.

10/10 Excellent

Terry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Peter on 2 Oct 2023
Thank you !

10/10 Excellent

Jamie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Ann M

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A gem of a hotel
Don't be taken back by the appearance of the hotel from the street. The hotel was accessible to restaurants, shopping and the interstate. The automated check-in was easy to use. We appreciated the modern, clean look of the room and bathroom. We loved that there was easy access to take our dogs out when it was necessary.
Stayed 3 nights in Aug 2023
Response from Peter on 2 Oct 2023
Thank you and we hope to see you again.

2/10 Terrible

Sarah

Stayed 1 night in Sep 2023
Response from Peter on 2 Oct 2023
We apologize for the issues and are working to correct them.

10/10 Excellent

Seifu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over all great place except AC is a bit dated and too loud
Stayed 1 night in Aug 2023
Response from Peter on 2 Oct 2023
Thank you and we are working on getting them to be a bit quieter.

6/10 Okay

Briana

10/10 Excellent

Paul, Ottawa

Stayed 1 night in Aug 2023

2/10 Terrible

Natalya

Stayed 2 nights in Aug 2023

2/10 Terrible

Nathaniel

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Tried to get transferred to a different hotel or cancel and Expedia was no help and didn’t refund me people over the phone were close less
Stayed 1 night in Jun 2023
Response from Khia on 6 Jul 2023
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 Excellent

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The management bent over backwards to make our stay memorable. 👍👍
Stayed 2 nights in Jun 2023

10/10 Excellent

Anton

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The decor and service were great but a bit Spartan. The rooms could benefit from some kind of wardrobe because the clothing storage is sparse.
Stayed 3 nights in Jun 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 3 nights in Jun 2023

4/10 Poor

Tara

Business traveller
Disliked: Staff & service, property conditions & facilities
The exterior of the property was super cute and parking was very easy. The interior of the room on first glance was nice as if it had been redone recently, nice light fixtures, bathroom looked good but then I looked up to the ceiling and saw huge cracks and a slumping ceiling as if the unit above was going to fall through and onto the bed. After taking off my shoes and walking around a bit I noticed that the floors were not very clean. The worst part by far was the loud noise that came from the external a/c unit and the super old mini fridge. They would both periodically kick on and off throughout the night waking me up each time. And when I opened the freezer portion of the fridge it was filled with mold. Pillows were also tiny and super uncomfortable. Lastly I did not see a single staff member during my stay, I tried to check out on Sunday morning and stood around waiting but never saw anyone so I just left my key in the room. Overall would not recommend.
Stayed 2 nights in Jun 2023
Response from nicole on 30 Jun 2023
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Great owner
Stayed 2 nights in Jun 2023

10/10 Excellent

Adrian

Stayed 1 night in Jun 2023

8/10 Good

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
There was no listing of dining/places of interest, and or checkout times available. Also with 3different TV remotes, no instructions. Also no regular staffing on duty or times posted as to when/where they might be there to answer any questions.
Stayed 3 nights in Jun 2023