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Reviews of Cloudland At McLemore Resort Lookout Mountain, Curio Hilton

4 out of 5
Cloudland At McLemore Resort Lookout Mountain, Curio Hilton
243 Cloudland Drive, Rising Fawn, GA

Reviews

2.0
Rating 10 - Excellent. 0 out of 1 reviews" "
Rating 8 - Good. 0 out of 1 reviews" "
Rating 6 - Okay. 0 out of 1 reviews" "
Rating 4 - Poor. 0 out of 1 reviews" "
Rating 2 - Terrible. 1 out of 1 reviews" "

10/10

Cleanliness

2.0/10

Staff & service

10/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

2/10 Terrible

William

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
WORST Experience ever for a hotel
We booked to stay one night. The first issue was the directions listed on their site, it was incorrect which lead to me driving over 45 mins more than necessary, and after speaking with the front clerk many people had the same issue. Second issues, we booked a room with a view of the valley instead we got a view of the parking lot, we requested the room we booked but was told no. Third, the food was not very good, it was hot, but not good at all, I would give the food one star. Also most to the food items on the menu were not available. Next issue we purchased an upgrade for the breakfast buffet, but they did not have one and I ended up paying more for food and was never given a refund for the buffet. The staff was nice, but did not seem sure of what they could and could not do. I understand this is a new hotel but if I am going to spend 500.00 for one night, I expect everything to be up to par. I would NOT recommend this place to my worst enemy, it was clean and people were generally nice.
Stayed 1 night in Mar 2024
Response from Cloudland Management Team on 4 Mar 2024
Dear William, We regret that your first stay at Cloudland was less than adequate and appreciate the feedback in your areas of concern. Thank you for recognizing that our hotel has only been open a few days. Though we are still working to fully open the hotel, we take all feedback seriously and are working to resolve the issues you raised. A representative will contact you directly regarding billing discrepancies during your stay. We hope you will consider a stay again in the future as we would enjoy the opportunity to recreate the Cloudland guest experience. Thank you.