4/10 Poor
annette
24 Feb 2024
Disliked: Cleanliness, amenities, property conditions & facilities
I was very disappointed with this apartment. It was very grotty and not very clean. The under sheet on the bed was dirty and clearly very warned out and there was no top sheet. I complained but was told the cleaner had done her job properly, I ended up buying my own sheets. The property was not cleaned once during my 3 week stay and I ended up buying toilet paper and doing towel and sheet washing. The shower didn’t work properly and was lucky if I ever got any warm water. There was an open drain in middle of bathroom that did have a cover that wasn’t fixed in place and to cover this up they placed a mat over it only for me to nearly put my foot in the drain hole. There is also no air-conditioning, just a fan in bedroom that worked well and a very feeble fan in sitting room. I was travelling alone so had a friend come with me, it would have been difficult to sleep in the fitting room due to heat. It seemed to me that the bottled water in the fridge for my arrival, had the tops tampered with or the bottles had been filled with top water rather than fresh from the shops.
The best part of this apartment were the lovely men on the front door - always really friendly and welcoming and I felt very safe in this building. It’s also a great location.
However, I’ve stayed in Rio many times now and this property is by far the poorest I’ve stayed in which made for a disappointing stay.
annette
Stayed 21 nights in Feb 2024