Loft | Minibar, in-room safe, desk, free cots/infant beds

Reviews of Enjoy Santiago - Hotel del Valle

4.5 out of 5
Enjoy Santiago - Hotel del Valle
Los Libertadores Km 53, Rinconada, Valparaiso

Reviews

8.6

Excellent

Rating 10 - Excellent. 66 out of 137 reviews" "
Rating 8 - Good. 51 out of 137 reviews" "
Rating 6 - Okay. 11 out of 137 reviews" "
Rating 4 - Poor. 6 out of 137 reviews" "
Rating 2 - Terrible. 3 out of 137 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Brittani

Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable for a fun night out, as the hotel is colocated with a casino
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not bad, clean, comfortable, good service
We based here to head snowboarding at Portillio for something different. Super quiet during the week, not many options for food and long way from anything but it was a nice hotel, clean, good services and casino something to do in evening.
Stayed 2 nights in Aug 2018

10/10 Excellent

Dave, Utah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!
Stayed 1 night in Jul 2018

10/10 Excellent

Desiree

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional experience
Wonderful experience,beautiful modern room with an exceptional view.Fun pool are(indoor outdoor communicating pool) and 2 hot tubs with views of the surrounding Andes.Very good restaurants.
Stayed 1 night in Jan 2018

2/10 Terrible

Dean

Liked: Cleanliness, room comfort
Unless you're a casino high roller steer clear
Possibly the worst hotel I've ever stayed in. The Bads- 45 minutes for check-in, only 1 person working. Want to use the pool, bring a swim cap or pay $4 USD to get one, can't swim without it! The dinner buffet, it was my wife's birthday and the only dinner restaurant open was the buffet, the hot food was only warm, and honestly not a big selection. The price includes 1 can of soda, want more? You can upgrade to unlimited drinks, if you can get your waiter to help you with it, Florencio couldn't be bothered. He wouldn't even come to our table to bring the check, we had to go up to pay, then he started to care. Free breakfast- raw runny eggs, the server asked if we wanted an omelette, sure, sounds good. After 10 minutes she brings 2 plates, with browned omelette in a pool of raw egg. I'm all for a"loose" scramble or soft omelette, these show a lack of culinary skill. She then tried to charge us, when we said no because we didn't eat it, she still demanded a tip. Rude staff- most staff couldn't be bothered, they actively ignored us when standing in front of them. Shower head- our shower was broken, the head gushed water like a garden hose, we asked for a new one but it never happened. Literally nothing around, closest town is about 30 minutes The good- The tall gentleman at the dinner buffet was great and helpful. There was a lady at the front desk that spoke English, she was nice as well. The bed was great with great sheets. Fast wifi when it stayed connected.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
almost perfect
Air conditioning was not working properly, and pool could be cleaner.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel, but very noisy
We were 2 families staying for 1 night before returning to Canada from a 2 week ski and winery holiday in Chile and Argentina. This was the nicest and most modern accommodation we stayed at, but the design of the hotel is such that music from the disco or ball rooms (there was a wedding the night we stayed) echoes up through a central atrium. We lay awake until 3am waiting for the music/noise to subside and finally had to call to ask them to shut it down because the entire hotel was likely not sleeping. They complied, but we found it concerning that a guest would have to complain before the music was turned down. The staff were very friendly, but we had some confusion with additional beds in 2 of the rooms, which resulted in us having to sort it out at 11:30pm after dinner, when we discovered that the additional cots hadn't been delivered. The staff acted quickly at that point and resolved the situation by offering an extra room at no additional cost. While this hotel has a very nice pool/hotub/spa, decent restaurants and spacious comfortable rooms, the noise situation and our lack of sleep resulted in a poor experience.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Diamond in the Rough
Amazing and modern. Affordable, spacious rooms, wood hot tubs, indoor outdoor pool. The place is spectacular.

8/10 Good

William, Halifax

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Shame on Hotels.com - False Advertising
I'm upset at Hotels.com for the false advertising. I booked online and received confirmation of a large suite with 2 King Size beds in it. When I got to the hotel they said they do not have any rooms with 2 King beds in it and charged me an Extra $48US for a rollaway bed to be put in the room. I showed them my confirmation with the 2 king beds and they told me it was Hotels.com fault not theirs. I booked this hotel because of what I believed to be true on the website otherwise I would have gone back to the Park Hyatt in Santiago where I stayed only a few days before. The hotel was less than 10% occupied, 5 of the 6 restaurants were closed because there was hardly anyone there and the Casino had more staff than customers. It's a beautiful hotel but no one is there. I could see if they were full that they couldn't offer another room to resolve the misunderstanding but the hotel was virtually empty so it would have been easy to resolve this issue without charging me for a mistake I did not make! What are you going to do about it Hotels.com?

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Tracy, Huntington

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved this hotel
Location is remote and the first exit after tunnel and nothing else is in site. The security is impressive from the outer gate and throughout. The rooms are clean, spacious with a spectacular view of the valley. The spa, casino, the pool, and upstairs buffet were top notch and the food was exquisite. The music in the casino was current videos and we enjoyed the ambiance and wished they had a dance floor.

10/10 Excellent

carmen valent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Paula

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

4/10 Poor

Antonio

Stayed 1 night in Sep 2023

4/10 Poor

Patricia

Travelled with partner
Tuve que exigir mis beneficios vip access y fue muy incómodo porque parecía que me estaban haciendo un favor. No solo no me dieron ascenso de habitación si no que me dieron la peor, al lado del ascensor y con ruido infernal durante toda la noche de la gente pasando al casino. Además tuve que pedir 3 veces el espumante porque no lo tenían considerado. La verdad es que de VIP acces, nada.
Stayed 1 night in Aug 2023

8/10 Good

Mauricio

Stayed 1 night in Jul 2023

10/10 Excellent

carmen valent

Stayed 1 night in Jul 2023

8/10 Good

Jorge Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

8/10 Good

Javier

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

6/10 Okay

patricio

Travelled with group
Liked: Cleanliness
muy mal ambiente a altas horas de la noche
Stayed 1 night in Mar 2020

10/10 Excellent

Maricel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente.
Stayed 1 night in Mar 2020

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2020

8/10 Good

Marlyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

8/10 Good

Natalia

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Buenas instalaciones, mal servicio
Fuimos un domingo donde en la noche estaban todos los restaurantes cerrados. Estuvimos llamando toda la tarde para solicitar una plancha, hacer unas preguntas y pedir un tapón para la bañera y nedia contestó el teléfono en todo el día. Al hacer el check out pudimos ver cómo sonaba el teléfono y nadie lo contestaba. Check inn lento
Stayed 1 night in Feb 2020

10/10 Excellent

Juan Sebastian

Liked: Staff & service, property conditions & facilities, room comfort
Hermoso hotel. Pileta y jacuzzis excelentes. Zona de food trucks en el boulevard muy lindo. Habitación perfecta salvo limpieza, por la categoría del hotel muy pobre. Frigobar socio en el interior y olor a cloacas en la zona de duchas.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in Nov 2019

6/10 Okay

Pablo

Disliked: Room comfort
Deben mejorar el servicio.
Estimados, Primero que todo la reserva por la categoría incluía una botella de vino que nunca la entregaron. La habitación bastante bien, sin embargo el televisor estaba rayado el vidrio. EL frigobar no funcionaba, lo mismo que el enchufe del escritorio. El servicio de GImnasio y Piscina si bien abren a las 9.00 am, no contaron toallas hasta las 10.30 hrs, lo mismo que muy tarde la apertura del gimnasio. Bastante ruidoso el sanitario( incluso se escucha de otra pieza) y también el aire acondicionado. Nos ofrecieron una botella de espumante y tampoco llego.
Stayed 1 night in Nov 2019

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bueno
Me encanta la cadena Enjoy. Muy buenas habitaciones y camas muy cómodas.
Stayed 1 night in Oct 2019

8/10 Good

Noelia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
pesimo servicio
llegamos y habiamos reservado para pasar nuestra luna de miel, una cama super king, y encontramos dos camas separadas, hubo mucha demora en el checking, tanto que nos cerraron el restaurante de almuerzo. despues en nuestra habitacion la ducha estaba mala, las cosas del frigobar tibias, no enfria....todo pesimo
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

4/10 Poor

Mauricio

Disliked: Cleanliness
Habitaciones con mal olor y no muy limpias Proceso de check out muy lento y confuso
Stayed 1 night in Apr 2019
Response from Francisco Prado Sub Gerente de Hospitality on 9 May 2019
Estimados: Agradecemos sus comentarios y le comentamos que ya estamos trabajando para optimizar la prestación de nuestros servicios. cordialmente,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Apr 2019
Response from Francisco Prado Sub Gerente de Hospitality on 29 Apr 2019
Estimado huésped: Agradecemos su reviw. Cordialmente,

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La ubicación!!! La tranquilidad, la estructura del hotel es muy buena
Stayed 1 night in Apr 2019
Response from Francisco Prado Sub Gerente de Hospitality on 3 May 2019
Estimado huéped: Agradecemos sus comentarios. Los esperamos nuevamente a disfrutar de Enjoy. Cordialmente,

10/10 Excellent

indra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from Francisco Prado Sub Gerente de Hospitality on 29 Apr 2019
Estimado huésped: Agradecemos su review y lo esperamos nuevamente a disfrutar de Enjoy. Cordialmente,

6/10 Okay

Christian

Liked: Cleanliness, staff & service
Spa colapsado, baños sucios, sin toallas para spa sin batas para reponer las mojadas, sin agua en spa para beber. Habitación limpia servicio rápido Room service funcionó aunque limitada la carta.
Stayed 2 nights in Feb 2019

8/10 Good

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Moderno e com vista
Local muito bonito e estrutra do hotel muito boa. Arquitetura moderna e café da manhã completo.
Stayed 1 night in Nov 2018

10/10 Excellent

Mauricio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loft ideal para ir en pareja
Stayed 2 nights in Jan 2019

8/10 Good

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Alex Muñoz
Todo ok
Stayed 1 night in Dec 2018

10/10 Excellent

Bernardita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bien Eso si el desayuno está muy inferior a otras oportunidades que hemos visitado este hotel
Stayed 1 night in Nov 2018

10/10 Excellent

GONZALO

Excelente como siempre
Stayed 1 night in Oct 2018

8/10 Good

Romina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

8/10 Good

Samuel Andres

Agradable estadía en un emplazamiento tranquilo
Muy buena experiencia de estadía, con hospitalidad de parte del personal y con hotel en un hermoso emplazamiento, muy tranquilo, con un excelente desayuno...sólo debe mejorar algunos detalles de operatividad
Stayed 1 night in Aug 2018

10/10 Excellent

Gigliola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

10/10 Excellent

Patty, Santiago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The weather in the place is great! To much sun in this winter days.
Stayed 1 night in Jul 2018

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mucha gracias
Muy lindo y como el lugar personal muy amable
Stayed 1 night in Jul 2018

10/10 Excellent

Pilar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buena estadia
Muy buena atención desde la llegada, rico Spa buena comida en el Santerra, buena disponibilidad de Hot Tub, todo muy bien volveremos
Stayed 1 night in Jun 2018