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"Very comfortable room with a free upgrade to a family room which was huge. Excellent pillows. Good gym- needs updating and making bigger though. Breakfast was good."

"everything was excellent, the bed just wasnt comfortable, we couldnt sleep properly the mattress was too hard , and very thin pillows, but we would bring our extra ones if it meant booking again, as that was all we could say was wrong for us, the view and everything else including staff and food was 100% definitely recommend to anyone "

"Hotel good but my colleagues were not let in for a discussion as it was after 21.30? Also a long wait at reception whilst other customers were discussing appropriate identification whilst trying to check in."

"Excellent family run hotel. Staff were friendly and helpful. Breakfast was cooked individually when ordered and not pre cooked left to dry out on the side. Only five minutes from the Minster so easy to come and go. Would thoroughly recommend."

"Lovely hotel. Fab location. Staff were really helpful and lovely. Food was amazing. Would go back. "

"Lovely staff and nice room, although the lots of noise outside. People shouting and delivery vans/lorries loading and off loading "

"Hotel and room very clean. Very convenient to local attractions like The Shambles and York Minster. They are within walking distance as well as shopping. Very friendly staff. Valet parking available or car park across the street."

"Didn’t stay and would not let me change date. Hotels.com attempted due to a family emergency but the hotel refused"

"Great hotel, great location for the Shambles and restaurants and bars. Friendly staff, nice big room. "