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"The mattresses were not great, especially the sofa bed that the kids slept on, it was all springs. However, I was very impressed with their gluten free breakfast, all the gf items were on a separate table with it's own toaster to avoid cross contamination. Staff were very friendly."

"Disappointment for the price . not comfortable at all."

"Nice, modern room with all the amenities and close to the city centre."

"Room nice, beds comfortable but pillows not great so made it difficult to sleep, food was nice"

"Great location, very easy to get into town with a quick walk and then bus. The staff were really friendly and helpful, couldn’t do more. The only down side was the toilet in the room smelt, the smell you get in public toilets. The floors weren’t cleaned during our stay so maybe a few years of this has led to it. "

"Modern functional hotel set on a new housing estate. Clean comfortable rooms, high levels of cleanliness, dinner in the restaurant was good. Didn't try the spa so unable to comment."

"My shower head was broken so couldn't have a proper shower"

"As a regular visitor to Down Hall, it was another much enjoyed experience. "

"The room was clean but there was an empty packet of Maryland’s under the bed. The Tv didn’t work and I only noticed about 3 hours into our arrival- no maintenance were in house so they offered a different room- but we had already unpacked, settled etc, my son was sleeping so was inconvenient to move. The pool was out of use 10-11am which was annoying and the hot tub was out of use the whole time. There was also no water in our fridge. With there being no phone in the room having to go down to reception felt like a chore every time so we didn’t bother. The location is good but I was misinformed on the phone about parking- she told me £12 but it’s actually £21.60. We still had a nice stay but there were a number of errors. "