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Reviews of Quality Inn Red Lodge Gateway To Yellowstone

2.5 out of 5
Quality Inn Red Lodge Gateway To Yellowstone
612 Broadway Avenue, Red Lodge, MT

Reviews

8.6

Excellent

Rating 10 - Excellent. 262 out of 475 reviews" "
Rating 8 - Good. 136 out of 475 reviews" "
Rating 6 - Okay. 45 out of 475 reviews" "
Rating 4 - Poor. 21 out of 475 reviews" "
Rating 2 - Terrible. 11 out of 475 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

DONALD

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice town, nice clean hotel
Stayed 1 night in Apr 2024

4/10 Poor

Renee

Travelled with partner
Liked: Staff & service
The place was under remodel construction, which your website mentioned, but I didnt see that as it was written in small tiny words at the bottom of the hotel info (my fault for not reading the whole information). There was an annoying whirling sound, kind of like a pigeon cooing off and on about every minute or two all day and night - very hard to sleep with that noise in the background - uggh!! Front desk person didn't know what was making that noise?? Also your website didnt differentiate the difference of the upgrade King Bed room as opposed to the standard King Bed room. The website said exactly the same thing, same pics and all. Besides the jacuzzi tub, pic, it should of had a pic of the kitchenette area, which we didnt need. Had I known all that, I would have just made the reservation for the standard as we were only going to be there one night and saved myself $30.You should consider listing all amenities according to each room and thier pics
Stayed 1 night in Mar 2024

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Get an attitude adjustment!
The night staff when we check-in was cordial and pleasant and the overnight staff went above and beyond to make us comfortable. (Thanks Jolene) The problem I had was with the am shift before check out. I have never been treated as a 5yr old in my life. But the woman treated me like crap because I asked her where the bagel slicer was( they do make child safe products for this) teling me in a snide consending tone " You do realize that children come here, use a plastic knife for goodness sake " then proceeded to watch our every move in the dining area. I will never stay at a Quality Inn again. Especially when the main reason was to be able to enjoy the pool and hot tub and both were broken, and I made the reservation the night before our stay, would be nice to be notified if they have a notice of down equipment before booking.
Stayed 1 night in Jan 2024
Response from GM Matt on 25 Jan 2024
I do apologize for your less than perfect stay. The staff takes pride in providing the best possible customer service to our guest. The staff appreciates your comments as it allows the staff to make corrections as needed and reinforce any customer service shortfalls with proper training. Our staff is always available to assist with any issues that occur during a guest's stay. Unfortunately with recent weather the hotel suffered some equipment breakdowns, within the last week and management had not placed a notice online to inform guests of our difficulties with our hot tub and pool, we do apologize for that missed opportunity, again thank you for your poignant comments, we are currently working to correct these issues. We do hope you reconsider your choice to not stay at our hotel in the future as we would love the opportunity to win back your trust.

10/10 Excellent

Laura Kay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cozy lobby and great breakfast! Amenities were helpful and convenient for travelers.
Stayed 1 night in Jan 2024

10/10 Excellent

Teri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thanks forba great stay
We were on a completely unplanned road trip and decided to stay. We chose the hotel because it was walking distance to downtown. The staff was incredibly friendly, rooms were clean and comfortable. Location was perfect. We'll be back
Stayed 1 night in Dec 2023

10/10 Excellent

George Stieber

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were well kept and breakfast was wonderful!
Stayed 3 nights in Dec 2023

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so friendly and helpful!
Stayed 2 nights in Dec 2023

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Nancy

Stayed 1 night in Dec 2023

8/10 Good

Diana, BILLINGS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

6/10 Okay

Robert

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

JAMES A

Stayed 1 night in Aug 2023

10/10 Excellent

Timothy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Paul, Shoreham By Sea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff, nothing is ever a problem, I highly recommend this hotel, to be honest, I was a little shocked at how good it was, I have stayed in a few Quality inn properties, while doing road trips in America, this hotel was by far the best, and I even questioned if it was a quality inn, because it was so good. Very very convenient access for the stores in red Lodge.
Stayed 1 night in Oct 2023

10/10 Excellent

Len

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Adam

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
great place
Stayed 1 night in Oct 2023

10/10 Excellent

Donna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff! Clean, quiet, good continental breakfast, and close to everything.
Stayed 1 night in Oct 2023

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great nights Rest
We arrived late for a one night stay. The front desk personnel was very nice to work with and check in was fast. Room was clean but small like explained in other reviews but great for our stay. There is no elevator just an FYI if you are staying on the second floor. We would for sure stay here again!
Stayed 1 night in Oct 2023
Response from General Manager Matt Eurich on 16 Oct 2023
Brian, Thank you for comments, we strive here at the hotel to meet the needs of the guest. I am glad our staff was able to meet your expectations for your stay. We look forward to providing great customer service to you again in the future.

10/10 Excellent

Kim

Stayed 1 night in Sep 2023

8/10 Good

Erin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to downtown area. Clean. Breakfast choices were slim
Stayed 1 night in Sep 2023

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay here again!
Clean, comfortable, affordable. Checked all of our boxes.
Stayed 1 night in Sep 2023

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Red Lodge
A nice home base to explore Red Lodge.
Stayed 2 nights in Sep 2023

10/10 Excellent

Michael, Galena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff
Stayed 1 night in Sep 2023

2/10 Terrible

Wayne

Stayed 1 night in Sep 2023

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

2/10 Terrible

Ralph

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Disgusting
I am shocked Choice hotels endorses this property! The room was not small, it was tiny! There was no fan in the bathroom, bugs on the shower curtain, and black specs on the bed. Decided to try a do-it-yourself waffle and was informed they were "out" of butter ... right! Not only will I never stay here again, I will not stay at any other Choice property either!
Stayed 1 night in Sep 2023
Response from GM Matt Eurich on 15 Sept 2023
Sir, I would like to extend an apology to you for not meeting your expectations with your lodging experience at our hotel. Your comments are highly valued and issues that you have identified will be addressed or has been addressed as of the writing of this letter, Again we do apologize for your poor experience and hope in the future that you consider a choice hotel for your lodging needs.

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great. Clean rooms,friendly staff
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Rob

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved that it was in easy walking distance of everything on Broadway.
Stayed 1 night in Sep 2023

10/10 Excellent

Beverly

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

Nicole

Liked: Cleanliness
Disliked: Room comfort
Stayed 1 night in Sep 2023
Response from Matt Eurich, General Manager on 8 Sept 2023
I apologize we were not able to meet your expectations with your stay. We do appreciate your review, thank you for taking the time to provide a review of our hotel.

6/10 Okay

David, Chevy Chase

Liked: Cleanliness, staff & service
Clean and convenient. Staff great. Only problem was our first room smelled bad. Not sure what was going on there but they switched us. All good otherwise.
Stayed 1 night in Aug 2023

10/10 Excellent

Marie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pet Friendly Stay
Great stay, very pet friendly. Rooms small but clean. Indoor pool and typical breakfast.
Stayed 2 nights in Sep 2023

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and neat
Stayed 1 night in Aug 2023

6/10 Okay

Bibiana

Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Adequate, small, clean.
Small room but met my needs.was just staying 1 night so needed a clean place to sleep, and I got that. Good people running it.
Stayed 1 night in Aug 2023

8/10 Good

Michelle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great hotel
This is a great place to stay, nice hotel in a nice town that was close to a lot of great things to see and do. The continental breakfast was really nice and the lady who worked oversaw the breakfast was so nice, and very friendly. She made everyone feel so welcome and very much at home. Whatever the hotel is paying her is not enough. She is a huge asset for the hotel and her level of hospitality was something you don't find near enough in the hospitality industry.
Stayed 1 night in Aug 2023

10/10 Excellent

jean, Island park

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean great staff easy to get around
Stayed 1 night in Aug 2023

8/10 Good

Jonni

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not having an Elevator for the 2nd story Rooms made it hard to manage your luggage. We had our Cocker Spaniel with us and didn't know until after we checked in that we couldn't leave her unattended to go have Dinner or go downtown. Made it hard for us. I did understand the reasoning for the pet policy and that doesn't always apply to all Dog owners some of us do tend to our pets and don't leave them for long and our dog doesn't bark. It wasn't cheap to stay for 2 nights. I did learn to call for reservations and find these things out first. It all worked out in the end. Love the town
Stayed 2 nights in Aug 2023

10/10 Excellent

John

Stayed 1 night in Aug 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Dan

Travelled with partner
Excellent
Stayed 1 night in Aug 2023

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly, helpful, and the breakfast area was clean and the woman who was responsible over it was very friendly. She was motivated to make sure every guest had a positive experience. This was our first time to Red Lodge and we were there only overnight, however I’d visit again to discover this really cute town!!!
Stayed 1 night in Aug 2023

8/10 Good

danny

Stayed 2 nights in Aug 2023

8/10 Good

Kristina

Liked: Staff & service
Disliked: Property conditions & facilities
Things are clean but a bit dated and run down for the price. Lots of potential with this property so I hope they invest some money back into it. New beds would make a big difference! All the staff we met were wonderful!
Stayed 1 night in Aug 2023

8/10 Good

Vicki

Liked: Cleanliness, property conditions & facilities, room comfort
Travel Agent Gives Review
I was in town for a 5 night stay. The staff was very nice. The room clean, the bed comfortable. The water pressure in the shower was awesome. The flooring in the room was luxury vinyl tile, which is great for cleaning but increased the noise level from the floor above. I had to run the fan to decrease the noise. There was a card that said the room would only be cleaned every 3 days. My room was never cleaned. I did get fresh towels from the front desk, I appreciated the large fridge and microwave in the room. The coffee in the room and in the breakfast area was terrible. I could not drink it, it was very weak. I did not care for the breakfast. I paid over $200 per night because Red Lodge was sold out and I feel that was extremely over priced.
Stayed 5 nights in Aug 2023
Response from Matt Eurich, General Manager on 8 Aug 2023
Dear Vicki, I do apologize for not meeting your expectations for breakfast and our oversight on housekeeping. Your comfort and peace of mind is important to us, rest assured the staff is working hard to improve our customer service to you the guest. Your comments will be reviewed by the staff and adjustments to housekeeping routine and breakfast service will be implemented. Thank you for taking the time to file a review so that we can better serve you the guest.

8/10 Good

Frine dela

Travelled with family
The staff were all very accommodating and helpful.
Stayed 2 nights in Aug 2023

10/10 Excellent

Chet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Sunny

Stayed 1 night in Aug 2023