Minibar, desk, blackout curtains, soundproofing
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Reviews of Mercure Recife Navegantes Hotel

3.5 out of 5
Mercure Recife Navegantes Hotel
Rua Dos Navegantes, 1706, Boa Viagem, Recife, PE

Reviews

7.6

Good

Rating 10 - Excellent. 85 out of 277 reviews" "
Rating 8 - Good. 106 out of 277 reviews" "
Rating 6 - Okay. 44 out of 277 reviews" "
Rating 4 - Poor. 26 out of 277 reviews" "
Rating 2 - Terrible. 16 out of 277 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Fabiano

Stayed 1 night in Nov 2023
Response from Hotel Mercure Navegantes on 23 Nov 2023
Olá, agradecemos pelo seu feedback

2/10 Terrible

Clovis

Stayed 2 nights in Oct 2023
Response from Hotel Mercure Navegantes on 23 Nov 2023
Olá, agradecemos pelo seu feedback

10/10 Excellent

Antonio M

Stayed 1 night in Sep 2023
Response from Agradecimento on 25 Sept 2023
Olá, ficamos felizes pelo seu feedback.Hotel Mercure Navegantes

10/10 Excellent

Márcio M

Stayed 2 nights in Aug 2023
Response from Agradecimento on 5 Sept 2023
Olá, ficamos felizes pelo seu feedback.Hotel Mercure Navegantes

8/10 Good

RICARDO

Stayed 2 nights in Aug 2023
Response from Agradecimento on 5 Sept 2023
Olá, ficamos felizes pelo seu feedback!Hotel Mercure Navegantes

8/10 Good

george

Stayed 2 nights in Jun 2023
Response from hi on 12 Jul 2023
hi

2/10 Terrible

Whitney

Stayed 1 night in Mar 2023

8/10 Good

Rafael

Stayed 3 nights in Feb 2023

2/10 Terrible

Eduardo

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel precisa de uma reforma geral.....Elevadores nao funcionam, paredes, chao e teto imundos e descascados, aspecto horrivel. Nao fiquem neste hotel. É horroroso !
Stayed 11 nights in Sep 2022

8/10 Good

BRUNO

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
One night stay in Recife.
Nice check in and check out. Nice ocean view from top floors. Nice location. Breakfast room too small. Room needs some maintenance.
Stayed 1 night in Sep 2021

6/10 Okay

Clara

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
next to beach, convenient
Hotel is in a good location next to the beach with free parking. Condition of the rooms is in between modern and a little older. The bed, desk, and TV were all modern but the bathroom was not. It was cramped and the fixtures were outdated. We lost hot water one night and it did not come back on. Otherwise the hotel is fine given the location near the beach.
Stayed 2 nights in Jul 2020

10/10 Excellent

FRANCISCO IVAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2020

8/10 Good

Ty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with helpful bilingual staff. Close to the airport and the beach. A good choice
Stayed 1 night in Sep 2018

10/10 Excellent

Ignacio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location, cleaness, good value.
Location, cleaness, good value.
Stayed 4 nights in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place in a nice area
The hotel was well kept and nice staff. Nice area that seemed safe. Breakfast was fairly good but could have been better.
Stayed 6 nights in Jan 2018

8/10 Good

JAMES

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good deal
Great location. Great price. Love Recife
Stayed 4 nights in Dec 2017

10/10 Excellent

CAROLINA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fine hotel, close to the beach, helpful staff
Fine hotel, close to the beach, helpful staff some of whom speak English, good restaurant for breakfast and coffee breaks, nice rooms.

6/10 Okay

Caspar

Liked: Cleanliness, property conditions & facilities, room comfort
All good except they had trouble finding our reservation which was a bit annoying as we had called 2 days before to check it was all good. Besides that the value for money was good, would stay again!

8/10 Good

Emmanuel, Cleveland, Ohio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best location in town. Very friendly staff. Woudn't stay in another hotel.
Response from Gerente Geral on 26 Mar 2016
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Recife Navegantes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Atenciosamente, OTÁVIA NASCIMENTO GERENTE GERAL GENERAL MANAGER mercure.com accorhotels.com

8/10 Good

Vinicius

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Gerente Geral on 26 Mar 2016
Apreciamos imensamente seus comentários referentes á sua hospedagem no Mercure Recife Navegantes . É sempre um prazer receber impressões positivas. Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradecemos novamente por nos informar sobre sua experiência e esperamos que sua próxima visita seja tão agradável quanto a anterior. Sinceramente, Otavia Nascimento Gerente Geral Mercure Recife Navegantes

4/10 Poor

Jose, Natal, Brazil

Disliked: Staff & service, property conditions & facilities, room comfort
Hotel promise services but don't have them at all.
Both, on EXPEDIA and the own hotel information website they inform of having items, which in fact are not existing. On the Expedia Website there is informed that room amenities are: Coffee/tea maker, Kitchen, Stovetop, Cookware, dishware, and utensils In accordance with the GM, those are only available in PRIVILEGE ROOMS, which are NOT BOOKABLE THROUGH EXPEDIA. As Hotel Amenities are mentioned on EXPEDIA: - Multilingual staff: DON'T EXPECT TO BE ABLE TO RESOLVE ANYTHING IN ENGLISH - Restaurant: THE "COFFEE SHOP" ON LEVEL P2 ONLY OPENS FOR BREAKFAST. AFTER THAT ONLY ROOM SERVICE - Shopping on site: THERE IS *NO* SHOPPING ON SITE. On their own website (Accorhotels - Rooms section - Room Fittings on the hotel details page) it is said that Room fittings are: - 110/120 V AC - THE ENTIRE HOTEL OPERATES IN 220V - Data port in room - INEXISTING - "WHY YOU WANT DATAPORT IF WE HAVE WIFI?" - Bathroom doors 32 inches wide - BATHROOM DOORS ARE 25,5 INCH - "WE DON'T CARE OF HANDICAPED" - TV room service ordering - INEXISTING - "WHY DON'T YOU WANT TO USE THE TELEPHONE TO ORDER?" - Printer - INEXISTING - Fax machine - INEXISTING - High speed transmission line - INEXISTING - "WHY YOU WANT ETHERNET IF WE HAVE WIFI?" - Full kitchen - ONLY IN 8 ROOMS - PRIVILEGE ROOMS - Coffee/tea making facilities - PRIVILEGE ROOMS HAVE NESPRESSO, OTHERS JUST A MUG AND MICROWAVE This is just ridiculous!

8/10 Good

Dean, San Francisco, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location great Boa Viagem
Had a nice visit here for just one night before heading out on an early flight. Great location and comfort. Very quiet.

10/10 Excellent

jeinercrc, costa rica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice

6/10 Okay

Manitree, Sydney

Liked: Cleanliness, property conditions & facilities, room comfort
Very mixed bag
Good location in Boa Viagem near beach, nor far from airport. Rooms large and clean but did not contain the kitchen and cooktop promised in room details. Reception then wanted double the price for room with cooktop. There was limited electricity on Day 1 and no lift so had to walk up the stairs. One technician had to physically open each door because the electronic key system was out so was basically trapped in the room. Ditto with aircon and wifi. Staff did their best and should be commended. No apologies. No compensation, even minor. Only 2 of many staff spoke English and even then very limited.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Disliked: Cleanliness

4/10 Poor

Elson, Natal, Brazil

Disliked: Property conditions & facilities, room comfort
Disappointing for an international flag hotel
Disappointing hotel, old facilities, no wifi internet (still in the cable era!!!). will not go back.

10/10 Excellent

Jorge Rodríguez, COSTA RICA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good location and instalation
100% recomended, near to the beach.

6/10 Okay

Zack, Mona, UT

Liked: Cleanliness, property conditions & facilities
Not bad
Service was lacking at the front desk. Room was decent. Price we paid was a little too much for what we received in service and the room.

8/10 Good

Ck-md

Liked: Cleanliness, staff & service
Mercure Hotel in Boa Viagem, Recife
This hotel was a good fit for our trip purpose. My family lived in Recife 30 years ago and I took my dad back to visit the city and some old friends. The location was very near to where we used to live, very close to the Boa Viagem beach, there was a handful simple restaurant nearby and another good restaurant/bar to eat crabs just a couple of blocks, all this was very convenient considering my dad is 82 years old. The bedroom is small but it didn't bother us as we had an OK sofa-bed, a little table plus 2 chairs and a little kitchen. Staff is very friendly.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Not worth the money
I've stayed at Mercure hotels in other cities around the world, and by and large they were OK. This one however is well below par. I would compare it to a 2 star motel in the US.

4/10 Poor

Ivan, FL

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
old place, old devices (tv) and working terrible internet service
i booked this hotel since i know other similar in Sao Paulo, however in Recife sucks. TV was really old and working bad. Internet service worked terrible. the room is so old. in fact, the unique fine is the location close to the beach and some rooms to the view.

6/10 Okay

Marianne, Philadelphia

Liked: Cleanliness
Didn't Measure Up
I was not pleased that the desk wasn't attended by someone who could understand and speak English at all times. The pool was unusable and no compensation was given. There was a misunderstanding regarding the breakfast buffet, I was told it was included, yet I was still charged for it. Mattress could have been a bit more comfortable.

10/10 Excellent

Soraia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

8/10 Good

Fabio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito boa opção.
Ótima localização, 10 minutos do aeroporto e próximo de mercados, tem padaria anexado no prédio do hotel, atendentes atenciosos e simpáticos, quarto grande e confortável, banheiro com acessórios de banho de ótimo qualidade. Café da manhã bom. Ponto negativo: Internet wi-fi não funciona.
Stayed 4 nights in Dec 2023

4/10 Poor

Miriam

Business traveller
Liked: Staff & service
Disliked: Cleanliness, room comfort
Stayed 1 night in Dec 2023

8/10 Good

sheyla

Stayed 3 nights in Nov 2023

8/10 Good

Zelia

Stayed 1 night in Dec 2023

10/10 Excellent

Jose

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Voltaria sim
Adorei o Hotel, muito bem localizado e os funcionários educados e prestativos.
Stayed 4 nights in Nov 2023

8/10 Good

Lairson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
O atendimento da recepção e feito por apenas uma pessoa.
Stayed 1 night in Nov 2023

4/10 Poor

Luis C

Stayed 1 night in Jun 2023
Response from hi on 12 Jul 2023
hi

6/10 Okay

Anisio f

Stayed 1 night in May 2023
Response from hi on 12 Jul 2023
hi

2/10 Terrible

JOSE

Disliked: Property conditions & facilities, room comfort
Decepcionante
Instalações ruins (piso do corredor soltando, piso do quarto lascado, banheiro minúsculo, box do banheiro com vazamento, cadeira rasgada, blecaute furado, aparelho de ar condicionado detonado, café da manhã com poucas opções).
Stayed 1 night in Apr 2023

10/10 Excellent

LUIZ

Stayed 1 night in Feb 2023

8/10 Good

Rafael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bem localizado, café da manhã excelente
Hotel bem localizado, no coração da Boa Viagem, no Recife, com muita variedade de comércio próximo, além da praia. Quartos confortáveis, relativamente amplos, com bancada pra trabalho, ar condicionado eficiente. O banheiro antigo carece de uma reforma, o espaço do chuveiro é relativamente pequeno. Café da manhã excelente, funcionários extremamente simpáticos. Custo benefício bom.
Stayed 4 nights in Jan 2023

6/10 Okay

Micheline

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Chuveiro e ar condicionado maravilhosos. Vaso sanitário terrível. Toalhas velhas e só tinha lençois sem cobertores na cama.
Stayed 1 night in Oct 2022

2/10 Terrible

janaina bezerra

Disliked: Staff & service, property conditions & facilities
o estabelecimento não oferecia wi-fi, e me senti muito prejudicada, paguei muito caro na hospedagem e tive prejuizos pela falta da internet
Stayed 2 nights in Oct 2022

8/10 Good

Priscilla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2022