6/10 Okay
Joseph
27 May 2024
Upon arriving a young girl greeted me and we started the conversation in Spanish but, I got some a word statement she made and asked her to repeat it. She said in English, “we speak Spanish here. You are in Mexico you should be speaking Spanish.” She lightened up after this and proceeded to speak to me in English even though I would explain things in Spanish during the stay. This just left a bad taste in my mouth. The rest of the staff seemed pretty friendly. With the exception of a confusing incident where a staff member asked me if I was going to use the pool after arriving at the hotel passed pool hours. He seems to have an attitude but, I don’t know why.
The room I received was slightly different from the picture because it did not have a desk. Which I was looking forward to for work. Later in my stay my room had a toilet leaked and I was moved to a room with a desk.
The cleanliness of the original room was ok. There were a few things here or there that I caught. The second room actually still had someone else hair in the bathroom. I don’t know if this is because they wanted to accommodate me and move me from the flooded room quickly or not.
The amenities were ok. They had a small pool that nobody was using. The pool itself needed to basic maintenance like skimming and such. Some of the tiles that edged the pool were loose as well.
The had a roof top lounge area with no shade. It is too hot in QRO right now it even consider that usable. Out of characters now sorry
Joseph
Stayed 3 nights in May 2024