Ratings based on 108 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
90% of guests recommend
4.5 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
for Everyone
by A verified traveller from northern ca

Spacious rooms, good location

Posted 16-Jun-2015
Pros: Huge rooms, full kitchens 1-2 mile from manuel Antonio Close to restaurants Has nice small beach just a short walk/hike down a hill. Decent complimentary breakfast Cons: wifi very spotty - might as well not have it, unless in the restaurant Air conditioning had some trouble keeping up with heat No phone in rooms Pool closes early... 7
3 out of 5
for Couples
by Marcela from CR


Posted 09-May-2015 on Hotels
Bien. Deben cambiar el colchón mejorar wi-fi y señal tv.
Comment from Hotel Management
18-Jul-2015 by Gerencia, Hotel Management
Estimada Marcela. Gracias por sus comentarios. Esta semana hemos instalado un nuevo sistema de antenas para dar cobertura en todo el hotel y en el 100% de las habitaciones. Hemos comprado he instalado nuevos colchenes y estamos mejorando en conjunto con la empresa proveedora la señal del cable. Le esperamos pronto
1 out of 5
by A verified traveller from San José

Terrible experience.

Posted 04-May-2015
Pros: The hotel itself, the cleanliness, and the golf car.
Cons: the service itself.
Location: Manuel Antonio is great, there are some nice restaurants with beautiful views. Also, there's a beach called Biezans which is really close to Shana.
The hotel looks great, but it has some serious flaws regarding experience. GOOD: - Nice looking hotel, and the rooms are great, clean and comfortable. BAD: - The A/C wasn't working, I tried to get it resolved, which didn't work. 2 nights with a faulty air conditioner. - The restaurant has a lacky service, when I asked for room service, they told me they were too busy. - The pool is public, so sometimes it gets a little too crowded, specially because there are some public parties, which may be uncomfortable if you are looking for relaxation.
5 out of 5
for Couples
by A verified traveller from London

Nice hotel with good views

Posted 30-Apr-2015
Pros: Good pool area, nice modern rooms, helpful staff.
Cons: The restaurant does great food but is expensive.
Location: If you have a car you're totally fine - if not it's a 15 minute walk on a trail to a small beach, a longer walk to the main beach or a taxi.
Had a great stay at the Shana. Good hotel, good pool, friendly service, looking out over the jungle to the sea. Only a 15 minute walk to the beach (it can be steep so only if you're up for walking). And great pizzas at the restaurant (if a bit pricey).
5 out of 5
for Couples
by A verified traveller

Excellent Luxury hotel #1 in Manuel Antonio.

Posted 26-Apr-2015 on Hotels
Excellent and efficient hotel, everything is new,Very specious ,new,clean rooms with state of the art showers,large balcony facing the Jungle with partial view of the Ocean on the higher floors.the location of this hotel whats makes it number one hotel in Manuel Antonio the hotel is in the middle of the jungle a 15 min walking through the jungle to a secluded beach the trail is very safe and you will see a lot of animals mostly Capuchin monkey [go to the beach in low tide].important to note that this is my second time in this Hotel I come again for the location and I was utterly surprised to see the improvement done to the hotel I found out there were changing in the management.I highly recommend for travelers seeking beauty and tranquility.All in all this was a perfect trip and we are eager to visit again!
4 out of 5
for Families
by Josef from Ch

Familie mit Tochter

Posted 23-Feb-2015 on Hotels
Preis Leistung stimmt nicht, Hotelanlage ohne Auto nicht zu empfehlen.
3 out of 5
for Getaway With Friends
by Jennifer from San Diego


Posted 23-Feb-2015 on Hotels
Unfortunately the Shana Hotel was very disappointing. It looks lovely on the outside and has a great view from the pool but the rooms were dark, dirty, and uncomfortable. The service was also disappointing and they really didn't seem to care how disappointed we were. The only saving grace was the free 15-minute massage - that was incredible and much appreciated upon arrival. One beach was walkable but make sure you get back to the hotel before dark b/c it's a scary walk through the jungle. Also, don't bother contacting the concierge - there isn't one. Better luck with other hotels in Manuel Antonio- we still loved the area!
2 out of 5
by A verified traveller from Canada

Poorly managed, does not live up to 4 or 5 stars

Posted 17-Feb-2015
Pros: Building, pool.
Cons: Service. Restaurant. Cleanliness. Management.
Stunning location, but does not live up to its potential or price. Seems poorly managed. It feels like the staff have never worked in a hotel before. Rooms were not clean and missing basic items. Room service came without napkins - twice - at the restaurant too. The decor was lovely minimalist - but too minimalist....as though they ran out of money to furnish properly. Elevator was broken. The beds were so hard I woke up with my arm asleep every morning. Wifi was down all the time. The restaurant had great pizza, but the rest of the food was horrible. Don't be fooled by the 'our chef is Italian'.....pasta so overcooked it fell apart in your fork. Other meals unidentifiable. Over an hour to get the bill after asking 4 times...finally stormed up to the bar to get it, and I still had to wait 20 more minutes. Such a shame. The building and pools are beautiful....so much potential.
4 out of 5
for Personal Event
by Melanie from Singapore

Nice hotel compared with others in manuel Antonio

Posted 14-Feb-2015 on Hotels
Nice views, great pool. Not so easy to get to without a car. Very friendly check in staff. The bed was hard though.. I was shocked it was not more comfortable. They should invest in better mattress and fluffier and firmer pillows. Spacious modern bathroom
5 out of 5
for Couples
by Mariela from San Jose, Costa Rica


Posted 11-Feb-2015 on Hotels
Excelente servicio desde el check in, la comida deliciosa, preciosa habitacion, recomendacion: mojitos