Ratings based on 132 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
89% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveller from Deutschland

Sehr Schade

Posted 31-Jan-2016
Zum Abschluss unserer Reise haben wir noch 2 Nächte im Shana Hotel verbracht. Leider wurden wir sehr enttäuscht. Die Zimmer waren sauber und in Ordnung, aber wir haben uns mehr erwartet. Es fehlt an Kleinigkeiten, wie Toilettenpapierhalter, Mini Fernseher, Sideboard mit einer fehlenden Türe. Leider waren die Mitarbeiter auch nicht sonderlich freundlich, keiner grüßte und beim einfahren in das Gelände würden wir von einem MA "angepflaumt", da wir die falsche Einfahrt genommen hatten, die nicht beschildert war. Wir waren auf unserer Rundreise in 10 verschiedenen Hotels und wissen, was typisches Frühstück bedeutet, aber dieses war einfach nicht gut.
3 out of 5
by A verified traveller

An Ok hotel

Posted 30-Jan-2016
This hotel was certainly not a 4 star, and certainly not worth the price we paid. I would recommend looking elsewhere.
4 out of 5
Recommended
for Couples
by A verified traveller

Lindo hotel casi todo muy bien .

Posted 17-Jan-2016
Pros: La Playa biesanz , es la mas hermosa, privada y agradable que visite en el país ( estuvimos en más de 10 )
Cons: El camino de acceso y la entrada al hotel. Ponerle aire acondicionado a la pequeña recepción (tal vez por eso el pésimo humor de los que atienden )
Location: El lugar es amplio , en una ladera junto al bosque muy lindo
Playa increíble a 10 minutos de caminata por bosque , feo que tengan depósitos de basura en la entrada de esa vereda. El personal en general mágnifico (excepto en recepción, los tres que contacte personalmente , eran secos y de mal humor ) pero Jairo ( la persona que maneja el carro de golf en el que te llevan a recepción o a la vereda que va a la playa ) es excepcional mente abierto y atento, tienen suerte de tener le trabajando ahí. La cocina es muy buena y el ambiente del restaurante excelente .. mi primera impresión al conducir para llegar no fue buena, pero después cambio radicalmente. Lo recomiendo mucho, sobre todo que no salgas del hotel porque el camino es solitario , complicado y muy empinado.
2 out of 5
by A verified traveller from SanJose, CR

Really a bad experience on service

Posted 11-Jan-2016
Cons: Customer service evidently
CONS: - Wifi connection is terrible, goes up and down the whole day - Service is simply not good, let me provide 2 examples, my brother and his wife asked for their food from the restaurant manager, they waited for over 1:15 hours and all of a sudden some waiter comes asking, would you need anything else ?? , to which my brother responds , yes ... we need our food which hasnt arrived. Ends up the order was never sent to the kitchen, lovely ah? Another example, we arrived 10:02am to breakfast on a saturday, they were taking breakfast away so my wife asks one waiter "could i please just take a little scrambled eggs before you take it?" , this guys answer ... NO YOU CANT. We could not believe this , it was simply ridiculous and a big proof of a complete lack of service in this hotel. We are simply NEVER going back. PROS: - Hotel rooms are very spacious for those looking for space
3 out of 5
Recommended
for Everyone
by A verified traveller from Boston

hotel and staff were great. Internet was the worst

Posted 28-Dec-2015
Pros: Staff, location, comfort,
Cons: Internet, breakfast, and bathroom amenities.
Location: Location is nice as it is off-road and quiet. There is a beach nearby, but requires some effort for the un-fit to reach.
This hotel has the potential of becoming one of the best. Internet slowness and disruption is definitely a big frustration (it was noted in a reply that it was fixed, but the fact that it was not). Breakfast was so average and tasteless. Bathroom needed soap trays and hangers. The pros are friendly staff, good bar, nice location, comfortable bed, and delicious wood pizza.
4 out of 5
Recommended
for Everyone
by A verified traveller from Spain

Great

Posted 07-Dec-2015
Cool hotel, nice infrastructure, good staff and nice breakfast
5 out of 5
Recommended
for Couples
by Robert D.

Nice two day stay

Posted 19-Oct-2015 on Orbitz
Small hotel, contemporary rooms with glass, chrome and stone. The only thing slightly annoying was to find out the in room coffee is not free, but costs $3. This is the first place I have every had to pay for in room coffee. A/C and tv worked great. The nearby beach is close by and very basic.
5 out of 5
Recommended
for Getaway With Friends
by Ahmed from Montreal

You can't go wrong

Posted 07-Oct-2015 on Hotels
Great hotel, helpful, flexible and kind staff. We really enjoyed our stay
4 out of 5
Recommended
for Families
by Mark from Los Angeles

Great area

Posted 22-Sep-2015 on Hotels
Good location and great pool area. The rooms were disappointing. Not very comfortable or clean. Photos look better than the rooms actually were.
5 out of 5
Recommended
for Couples
by Juan from San Jose

super

Posted 25-Aug-2015 on Hotels
Super bien
Comment from Hotel Management
21-Nov-2015 by Gerencia, Hotel Management
Gracias Don Juan. A sido un gusto atenderles. Les esperamos pronto. Estamos realizando mejoras en todas las areas del hotel. Mejor coneccion a internet, renovacion del movilario de piscina, nueva cava de vinos e importantes mejoras en las habitaciones,