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"First I would like to stay that the staff was wonderful! This was my second time at this resort but my first time was better. The resort is adding a new section so I feel like the company has cut corners because of this. The food was much better the first time we were there and at that time our favorite place was the steakhouse. This time the steakhouse was absolutely terrible! I would not recommend going there. Overall the food was okay keep in mind everyone has different palettes. But I will say the resort does need to work on getting a nice chef or chefs to overhaul their food especially in the buffet. Coming to the Dominican Republic I would expect to have some authentic Dominican food at least one night a week however that was not an option the entire time we stayed there. They're also insect issues that they need to get better control of. Unless those issues are fixed it'll probably won't be returning to that resort again but again it's not the workers fault we enjoyed them our entire stay. I will say to read some of the reviews that are not high scores as there are some truth to them too some of them."

"Great resort to stay in!!! "

"One of the days we didn’t have toilet water for half a day! One day the internet and power went out! The day I left there was no cold water! This is UNACCEPTABLE for the money I paid to stay there! Every issue it was hell trying to get thru to the front desk smfh I WOULD NEVER STAY THERE AGAIN😡"

"Great place clean and nice staff every where"

"The resort itself is beautiful, but the overall service was extremely disappointing. The food was poor, and most of the staff were unfriendly. Our room wasn’t cleaned for two days, and contacting the butler (Vickiana) didn’t help—in fact, it seemed to make things worse. It was only after another guest helped translate for me that the room was finally cleaned, nearly 48 hours later. While I did encounter a couple of staff members who were kind and attentive, the majority were indifferent. This was especially evident when my dad fell—despite being surrounded by guests, no staff stepped in to help. It took 15–20 minutes for someone to arrive with a wheelchair, and even then, they didn’t assist him in getting into it. I wouldn’t recommend anyone spend their time at this resort. Our family travels frequently to all-inclusive properties, and this is not one we would recommend at all."

"There is room for improvement."

"The attention is received at Ocean El Faro was phenomenal. Great place for a family vacation. So many activities. Staff is wonderful. Franklin was our butler and was extremely attentive and helpful throughout our stay! Alberto at the pool bar was also great! Overall great experience. This is my second time here and can’t wait to come back! "

"It was our third year in a row at the resort. It gets better every year!!! The grounds are stunning, plenty of space for everyone to spread out, and the staff are just THE BEST!!! We'll be back"

"10/10 I loved my trip they made my birthday very special."