Ratings based on 1,006 Verified Reviews

3.9 out of 5
82% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
1out of 5
by A verified traveller

Posted 18-Feb-2017
When we arrived, they told us that they were overbooked, so that we could not stay there as planned. They offered us a room at another resort outside of Nuevo Vallarta, miles away, in the middle of nowhere. We stayed at the ESTANSIA, which turned out to be a lovely, new resort. We still had to taxi into town, to the stores and restaurants and places to eat. * Could rate the resort, since after hours on the phone, sitting in the lobby, they sent us someplace else.
2out of 5
by A verified traveller from california

Horrible front desk!

Posted 18-Feb-2017
Everybody in the front desk are unprofessional! Won't do anything to help you. They will lie about reservations and mess up your reservation. Worst experience ever. And i'm always staying at different hotels. They will pick and choose, who is worth their time. Horrible reception. The room keepers do a good job though. Clean rooms. Thats about the only good thing about the hotel honestly. I suggest you try to book other hotels before this one.
4out of 5
Recommended
for Everyone
by A verified traveller from Fargo ND

Great Place

Posted 15-Feb-2017
Pros: The location.
Location: walking distance to the mall/stores, 4 mile walk to the Malecon. Amusement part right across the street.
nice place, great location, walking distance to the mall/stores. The staff is very courteous, our maid wasn't that great, left hair on the bathroom floor all week, the toilet took 3 flushes to flush. Breakfast buffet was to expensive, the french toast was cold. The Cartel was always present on the beach selling their products. Seems to be an older crowd that stays here, an old peoples home more or less. Oh and no free wifi.
4out of 5
Recommended
for Everyone
by A verified traveller

Friendly, clean, attractive hotel. Close to beach!

Posted 14-Feb-2017
Cons: Unless you are an owner, you don't have access to free wifi, and the fee is very unreasonable.
Everything was great. The view was awesome & the beach is very close access. There are enough pools to accommodate all wings of the hotel.
4out of 5
Recommended
for Everyone
by A verified traveller from kelowna

Hotel right on a nice walking beach

Posted 13-Feb-2017
Pros: The staff were very friendly
Location: Close to downtown
Enjoyed the activities at the hotel close to downtown
3out of 5
by A verified traveller

Laid Back Hotel in Hotel Zone

Posted 08-Feb-2017
This hotel has a nice private beach, good restaurants, and friendly, helpful staff. It is a very long walk (45 minutes through a not so nice part of town) to the downtown part of Puerto Vallarta, where all of the restaurants and shopping are, so I recommend not staying here if you plan to spend most of your time downtown. We liked the hotel overall, but there were two major downsides- the beds are quite hard and uncomfortable, and the beach chairs are old and uncomfortable. The poolside chairs are much nicer, but the beach chairs should be replaced.
4out of 5
Recommended
for Everyone
by A verified traveller from Minnesota

Close to the beach

Posted 08-Feb-2017
It's a nice hotel for how old it is. Very well maintained. There are some restaurants within walking distance outside of the hotel.
3out of 5
by A verified traveller from Seattle, Washington

Beware this is not a hotel but a timeshare

Posted 06-Feb-2017
Pros: Location. Beach. Cleanliness. Good restaurants nearby.
Cons: Expedia should be clear in the hotel description what type of property this is and that you will be pushed to sit through their marketing presentation
This is presented in Expedia as a regular hotel but it is not. It is a marketing location for a series of properties this company owns. Once you arrive they try to sell you on buying into their properties so you can stay at their locations at much reduced rates after you buy in as a member, which is not cheap. They are very aggressive in their sales pitch and keep bugging you to come to one of their 90 minute sales pitches. If you can ignore all that, the property itself is nice. A good location with a nice beach. The room was clean and well equipped. However, all the rooms available to us as non-members of their property association were on the street side which is quite noisy all day long. And there was a carnival with rides right across the street that played music until 11 or 12 at night. I would not stay here unless you are already a member of their property association.
4out of 5
Recommended
for Everyone
by A verified traveller from Sacramento, CA

Nice place to stay and enjoy a pleasant vacation

Posted 26-Jan-2017
Pros: The friendly staff and easy to get to location
Cons: not much
Location: Beach, Board walk, shopping, Marina and plenty of restaurants near by
Villa del Palmar is a very nice place to spend a vacation. The hotel offers 4 restaurants on site each with it's own specialty...sea food, Italian, Mexican and sports bar. I tried the sea food, pasta and mexican food and was pleased with each. There are two pools and jacuzzi on site and the beach is just steps away. The concierge, front desk staff, bar tenders, housekeepers, waiters and activity personnel are all really friendly and helpful. As is most often the case, this facility is part of a larger hotel group. Therefore, you'll likely be pressed to listen to a sales pitch for their time share options. Whether you decide to listen is up to you. I've politely declined and continue on with my vacation. If you decide to go into downtown Puerto Vallarta, you can catch a taxi at the hotel entrance or walk out to the main street and hail your own ride or take a bus into town. The hotel is a 15 minute ride from the airport depending on traffic. I booked a small studio and was pleased with the accommodations. The room was clean and well maintained. There were plenty of towels and the bed was very comfortable. My room had a kitchenette that come with a microwave, small frig and utensils, which came in handy. I stayed in the main tower which offers ocean and mountain view. I opted for the mountain/city view; still pleased with that choice. Overall, it's a nice, safe and inviting local. Some sites offer "once in a life time" deals for this hotel. Beware...you get what you pay for.
4out of 5
Recommended
for Everyone
by A verified traveller from West Sussex, UK.

Overall a good experience

Posted 20-Jan-2017
Pros: Comfortable clean rooms, spacious, excellent bathrooms. Good beach for swimming (mostly). Good food. Nice staff. Facilities good.
Cons: Lighting in bedrooms too harsh - could be softened. Quicker service around beach and pool (at times fine).
Location: Spent one day going to Church and Old Town, really nice - lunch on beach, plenty to see. Otherwise did not go out.
We believed we'd booked a room with sea view, and had to change rooms to get this. Were told one was available next day but then told it wasn't so had to wait another day which was frustrating. All inclusive was great, included all the food and table wine. Food was very good - ate at the Trattoria, the Mexican and the other (forget the name), not the Sports Bar. Only paid for the excellent Lobster meal and some cocktails. Staff very friendly and helpful if a bit slow around the beach to bring drinks. Breakfast had fresh cooked omelettes etc but no bacon, very little glutenfree. People put towels very early around pool so couldn't always get a lounger. The lighting in the bedroom is very harsh white light, meaning I could not read late at night which I usually do, as it woke my husband. Softer lighting would help. Excellent hot water and bathroom facilities. Staff very honest - I had unknowingly dropped small diamond ring while unpacking...chambermaid put this out on dresser. On arrival "Concierge" tried getting us to hear "about the hotel" - resisted as I was unwell and tired. Next day spent one hour being told about special offers etc finally asked to visit "new hotel" - insisted not entirely Timeshare. Finally agreed on condition we did NOT attend presentation as are not interested in TS. Once there were told it was not a "hotel" but entirely TS (misleading), so were prepared to leave but given choice to stay and use facilities for day, which we did. All fine.