Ratings based on 930 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
82% of guests recommend
4.3 Room cleanliness
4.0 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller from Santa Barbara, CA

A Good Value

Posted 20-Jul-2016
We went on a flight + hotel package in July (12-19) so it was the off season. The value was good. The hotel is on the beach and has a beautiful pool area (a couple of pools, a hot-tub, restaurants and bars near the pool and beach, etc.). It is decorated well. The rooms have kitchenettes; this was a big plus for us because we were able to have - for example - a pasta dinner (pasta, sauce, vegetable) for 17 pesos ($1 USD) instead of the local average of maybe 100 pesos ($6 USD); it's not a huge savings but after a week it adds up. We had one small mishap: we were told by a reception-desk person that local calls are 6 pesos regardless of duration . . . that's true if the local call is NOT a cell phone . . . if it's a cell phone the cost is about 6 pesos per minute. We advised the hotel and they waived the charges for us, so the minor negative turned into a positive as we found that we could respect the hotel's integrity. The hotel is near restaurants, supermarkets, a STARBUCKS (lol) and bus lines (7.5 pesos for the city busses) and is about a 45 minute from the real touristy downtown center and beach promenade walk (which is quite enjoyable if you can ignore everyone trying to get you into their bars and restaurants). It's a good place.
5out of 5
by A verified traveller

perfecto hotel cerca de la playa

Posted 15-Jul-2016
me fascino el hotel muy limpio y la gente muy agradable y muy el staff muy atento en su trabajo
2out of 5
by A verified traveller from Bakersfield, CA

You're better off elsewhere!

Posted 05-Jul-2016
Pros: Some of the waiters were nice and made us feel welcome and the food was pretty good
Cons: There's a lot that can be improved (see detailed review)
Location: Not much, especially if you don't speak the language.
To start, it took an hour just to check in. They didn't seem organized. Even though I had all 3 rooms booked under my name, they still made every couple in my group check-in separately. All 3 rooms were all-inclusive, but they managed to mess that up too. I had to call when I a restaurant tried to charge me. Most of the wait staff seemed to be annoyed by the fact that we spoke little or no Spanish, took too long to order, that we were a big group ordering, just the fact that were there. We didn't feel welcome. We occasionally were serviced by a decent waiter who actually made us feel welcome. The rooms were ok, but are in need of a serious remodel. Fixtures and cabinets were a mediocre. I had to wait almost an hour to get maintenance to my room to get rid of a lizard that made it into my room (they took so long that the reptile managed to hide inside the wood of the kitchen cabinets). It's not really all-inclusive, there are restrictions! When I asked for 2 coffee packs, the maid supervisor refused to give me more than 1 coffee pack per day in my room (I only wanted 2, not 5 or 10). Even after calling the front desk and reminding them that our rooms were all-inclusive, a lady came to my room and gave me enough for 1 coffee pack per day for the remainder of my stay (she said that was my limit). Wi-Fi wasn’t good and more expensive than quoted by Expedia. Weather affects Wi-Fi & the TV signals. Save yourself the trouble & stay elsewhere!
5out of 5
by A verified traveller from Los Angeles

Nice hotel close to the beach.

Posted 23-May-2016
Great customer service, clean and beautiful hotel.
5out of 5
by A verified traveller

Estuvimos encantados

Posted 22-May-2016
Primera vez que viditamos vallarta, nos quedo un muy buen sabor de boca. Todo estuvo excente
5out of 5
by A verified traveller from London, Canada

Highly recommend this resort

Posted 16-May-2016
Pros: Very clean and very helpful staff.
We didn't do the all-inclusive (not our style). We just stayed here and made the drive to Sayulita each day to surf. The resort is very comfortable and they put us into a room that overlooked the pool and restaurants and changed it to a king size bed instead of the two doubles without a problem. The place was neat and tidy, the staff was friendly and very helpful, the gym is much better than most you'll find at any resort. We didn't eat at their restaurants so we can't comment on that. We loaded up our fridge and cupboards and cooked in the room. It was handy. We also brought our own drinks down to the hot tub and didn't get pestered by staff once. It was very relaxing. Overall, we had a great experience at this hotel/resort and highly recommend it. We're not huge fans of PV, but if YOU are, this place is nice.
4out of 5
by A verified traveller

Posted 06-May-2016
Muy cómodo, ideal para relajarte. El personal muy amable y excelente paisaje
4out of 5
by A verified traveller from Kansas City, Mo.

The hotel was nice and close to everything we want

Posted 06-May-2016
Pros: Close to everything
Cons: A little more of the staff could speak english
Location: Marina, casino, mall Broad walk , down town and the places to eat ( yum)
Nice, romantic and quite, we have been there several times and we would return.
5out of 5
by A verified traveller from Portland, OR

Wonderful hotel

Posted 02-May-2016
Pros: The staff is wonderful, from the check-in desk, to the housekeepers, wait staff and concierge.
Cons: I really can't think of a thing. This will be our every year destination.
Location: The location is a plus, so close to the city and yet not in it. ATV rides, swim with dolphins, zip lines, you can rent a ski-doo right on the beach.
This was our second or third stay at this Villa Del Palmer. For a hotel over 30 years old it's been very well maintained and updated. The landscaping is perfect. The rooms are nice; not super slick, but very adequate with good beds and really nice linens. Each has a terrace (ask for at least a partial view of the ocean). There are five restaurants, (Mexican, Italian, Seafood) all very good. Their beach is also very nice and has waiters to get you food and beverage. Each night there is a live show with dancers, musicians, etc, also very good. During the day they offer activities such as water aerobics, dance classes, ceramic painting. The pools are all very nice. It's a cashless hotel, so everything is charged to your room and the prices are very reasonable. We ate there dinner almost every night of our stay and quite often lunch as well. There's a Laundromat right next door where there was a lady who offered to wash, dry and fold our clothes (one good sized load), for about 50 pesos ($3.50). It was done to perfection. In talking with the other guests we spoke with many who have been coming to Villa Del Palmar for many years. The new Villa Del Palmar property in Nyarit, is very nice, but it's at least a 30 minutes drive to El Centro. This one is short taxi ride costing 60 pesos. Or the bus stops right outside. The local grocery store (Soriano) is a 2-3 block walk.
4out of 5
by A verified traveller from San Diego

Nice Hotel

Posted 02-May-2016
My family and I had a great stay at this hotel. The rooms need a little fix here and there, but nothing crucial. The one thing that really bug me was the so called "suggested tip" when I ordered something from the pool bar or dinning at the bufet. Don't get me wrong. I always tip accordingly. But, when it shows as included in the total bill with a label "suggested" then I have a problem. So, beware of the included (I mean) "suggested" tip. On a side note: nice hotel for family with kids.