Nice Hotel but terrible registration
Our registration experience was a gauntlet, we were trying to avoid the time share sellers, we were unsuccessful since the hotel registration staff works in coordination with them, allowing them to be pushy supporting them while they requested our IDs. When we refused, they assured us they were part of the staff and it was normal procedure. After registration, we were herded" to sit with Fabiola, a timeshare seller, who "needed" to tell us information about the hotel and Puerto Vallarta. At the end, she offered us free breakfast the following day to go to listen to a presentation at the Villa Del Palmar Flamingos their new resort and asked for a a $10/person deposit which would have been returned the following day. We decided to lose our $40 rather than waste our time with something we were not interested in, but we spent everyday finding ways to avoid seeing Fabiola. To say the least, it was a bit stressful part of the day. Also at the whirlpool, we heard terrible stories: some paid $20 & $40/person, one couple lost their $500 they gave as deposit after the presentation and changed their minds; After these stories, we felt "lucky". I'm not complaining about the room cleaning, restaurant services, etc. Just the part of the timeshare hunt! Beware!
Comment from Hotel Management
25-Apr-2017 by alex rodriguez, Hotel Management
We sincerely apologize that your recent stay was not exactly what you hoped it would be. We want to assure you that we do not take these matters lightly and are doing what we can to make improvements. We look forward to hosting you again soon at our beautiful resort.
Alejandro Rodríguez - RDM
Villa del Palmar Puerto Vallarta