Ratings based on 993 Verified Reviews

3.9 out of 5
82% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4out of 5
for Everyone
by A verified traveller from West Sussex, UK.

Overall a good experience

Posted 20-Jan-2017
Pros: Comfortable clean rooms, spacious, excellent bathrooms. Good beach for swimming (mostly). Good food. Nice staff. Facilities good.
Cons: Lighting in bedrooms too harsh - could be softened. Quicker service around beach and pool (at times fine).
Location: Spent one day going to Church and Old Town, really nice - lunch on beach, plenty to see. Otherwise did not go out.
We believed we'd booked a room with sea view, and had to change rooms to get this. Were told one was available next day but then told it wasn't so had to wait another day which was frustrating. All inclusive was great, included all the food and table wine. Food was very good - ate at the Trattoria, the Mexican and the other (forget the name), not the Sports Bar. Only paid for the excellent Lobster meal and some cocktails. Staff very friendly and helpful if a bit slow around the beach to bring drinks. Breakfast had fresh cooked omelettes etc but no bacon, very little glutenfree. People put towels very early around pool so couldn't always get a lounger. The lighting in the bedroom is very harsh white light, meaning I could not read late at night which I usually do, as it woke my husband. Softer lighting would help. Excellent hot water and bathroom facilities. Staff very honest - I had unknowingly dropped small diamond ring while unpacking...chambermaid put this out on dresser. On arrival "Concierge" tried getting us to hear "about the hotel" - resisted as I was unwell and tired. Next day spent one hour being told about special offers etc finally asked to visit "new hotel" - insisted not entirely Timeshare. Finally agreed on condition we did NOT attend presentation as are not interested in TS. Once there were told it was not a "hotel" but entirely TS (misleading), so were prepared to leave but given choice to stay and use facilities for day, which we did. All fine.
5out of 5
for Everyone
by A verified traveller from So. California

Great location, close to shopping & public buses.

Posted 06-Jan-2017
Pros: Room size and amenities. Mini kitchen with 2 burners, full fridge, microwave/sink.
Location: 2 hotels away from La Isla, upscale outdoor mall . Huge grocery store w/in walking distance, close to the airport & right on public transit route.
We really liked our stay here at Villa Del Palmar. Super close to the brand new La Isla shopping mall that just opened, a great grocery store within walking distance and an easy bus ride to down town Puerto Vallarta. Over the holidays just the right amount of festivities and quiet happening at Villa Del Palmar. We'll be back. Loved having a mini kitchen in our one bedroom suite. There are 3 pools at this hotel, we were by the quiet all adult pool and loved that. There are nice restaurants at the hotel and a good mini market for necessities as well as a quick bite. This was our second year of being in P.Vallarta for Xmas and the quieter atmosphere here at Villa Del Palmar was much better for us. We'll be going back to VDP for sure!!
4out of 5
for Everyone
by A verified traveller from BC Canada

Oceanfront Property

Posted 05-Jan-2017
Pros: Great location close to shopping restaurants Costco etc.
Stayed Dec 15 th to 22 nd 2016... Originally booked a garden front /entry view in a studio, but once arrived we decided to check out an upgrade...the garden room was very nice but once we looked at the ocean view suite the small upgrade cost was well worth it to us $30 US per night extra. Great smaller property with beach and restaurants all close to rooms. Internet - No free internet $ 10 US per day... per device - always gives me a bad taste when a property of this caliber nickels and dimes you on wi if...we stayed at a small boutique hotel 2. Days before and wi if was included...come on ! Tipping - the resort adds an automatic 15% to anything you purchase...drinks,food, spa etc...personally I like to " tip" when and if I feel appropriate...you still get the feeling you should tip for drinks and food when you receive it from the servers so I do not care for this process.
4out of 5
for Families
by A verified traveller from California

Nice place with kitchen in a great location

Posted 03-Jan-2017
Pros: Location.
Cons: Room decor and paint.
Location: Malecon, shopping malls, close to pick up for rhythms of the night, ziplining tours.
We visited Puerto Vallarta in the last week of Dec 2016. Villa del palmar had a small basic kitchen if you travelling with kids with any food allergies which came really handy for us. The food at their mexican restaurant was awesome. The staff were pleasant and not once were we bothered about timeshare. The beach and pools were fine. The rooms were a little small and outdated in terms of decor. Would have given a better rating if the rooms were more spacious. Rooms are not equipped with washer dryer and the decor and paint color were weird. We chose the place mainly for the kitchen as our little one has food allergies. Location was great - a few minutes away from Malecon, within walking distance of nice malls. Would have loved more if the rooms were more updated.
3out of 5
by A verified traveller from C

Posted 29-Dec-2016
Great activities bad concierge service food was average. Drinks almost made with sugar and almost no alcohol
3out of 5
by A verified traveller from Temecula, CA

OK hotel, but missed couple of things

Posted 28-Dec-2016
Pros: Private little beach very clean hotel very nicely equiped gym nice to have a mini mart
Cons: Check-in service Free WIFI Better bed/mattress shower curtain or glass door on bath tubs
Location: Not many walking options like shops and restaurants near by. we had to take a taxi to go to the malecon or major shops/restaurants
Overall it was an ok hotel. Kids had a good time at the beach and at the pool. Hotel was clean and staff were friendly. We felt safe. Hotel staff would check and record every car/taxi that would come in/out of the hotel. There were a few items that I think they need to improve on: - Check in service was terrrible, counter has about 6-7 stations, but only 3 attendants. When we checked in, 1 attendant was on the phone for more than 30 mins, 2nd attendant appeared to be new and did not know what she was doing, 3rd attendant was busy helping the 2nd attendant, answering phones, and helping me check in... The whole process was extremely slow (there were 2 other customers ahead of me, so it was not a busy time). - There was no free WIFI... you had to pay $10 per day... seriously... other resorts that I had gone to, WIFI was always included. - Rooms were nice and clean, but the beds were uncomfortable (way too soft) - Shower/tub was nice, but bad design. It had a partial glass wall and no curtain, so water kept splashing out of the tub no matter how careful you shower... end result, our bathroom floor was always wet. - On the restaurants, you have to be careful. Tips are already included in the bill and they always ask for additional tips. Additionally we found extra entries for items that we did not consumed and/or ordered. This type of practice appeared to be not just our hotel but on restaurants in the city as well. Review your restaurant bills b4 you pay.
4out of 5
for Everyone
by A verified traveller from Portland,Oregon

Comfortable hotel, nice staff

Posted 28-Dec-2016
If you can avoid the initial barrage by overzealous time-share pushers and make it to your room, the hotel, staff, restaurants and fun activities are great! Reasonably priced, clean and friendly place!
4out of 5
for Everyone
by A verified traveller from Reno, Nevada

Authentic Mexican Hotel with Flair

Posted 27-Dec-2016
Pros: Great location, awesome service and authentic Mexican flair!
Cons: We had no complaints, but softer pillows maybe.
This is and older property, but very well maintained and it is a great location. They have a beautiful beach front, pools, jacuzzis, gym and restaurants. They also have paddle boards and kayaks for their guests to use. The rooms have a kitchenette and comfortable beds. The service is fantastic. We loved the authentic Mexican flair. The food at their restaurants is fine, but their is gourmet dining throughout the city and it is only a $5(us) taxi ride to town. Asador La Vaca Argentina is a fabulous restaurant right across the street. We also found a great taco place in old town, Panchos Takos that is well worth the wait. Try their mushroom quesadilla as we had to go back for seconds. We highly recommend Ville Del Palmar!
3out of 5
for Everyone
by A verified traveller from Surrey, BC

Great location.

Posted 23-Dec-2016
Pros: Location
Cons: Update rooms and make pricing for Fiestas more reasonable. Hotel was charging 499 pesos per person.
Location: Location is central. Right on the beach. Shopping nearby. Transit very accessible.
Great location, hotel is tired and rooms need updates. Front desk staff were inadequate. I added an extra night to our original booking. I explained this at check-in, I went back mid stay to ensure it was understood that we were actually checking out one night later because of the additional booking and went again 2 days before to explain again. Even with all the explaining we were still locked out of our room. It was finally rectified but it shouldn't have been this complicated.
4out of 5
for Everyone
by A verified traveller from Montana

Posted 22-Dec-2016
Fun place with excellent staff. Lots of activities.