Ratings based on 914 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
82% of guests recommend
4.3 Room cleanliness
4.0 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveller

Posted 25-Apr-2016
Cons: need wifi more availability
great trip--good food park across the street starting at 2pm with great food. Lots of great people to meet
5 out of 5
by A verified traveller

Excellent family friendly resort!

Posted 18-Apr-2016
We just returned from a 10 vacation at Villa del Palmer. This was our 4th time there and the experience is better each time. The cleanliness of the resort and the exceptional sevice made our stay even better. We had 12 family members all together ranging in age from 12 -76 and everyone had a great time. We will definitely be going back.
4 out of 5
by A verified traveller from arizona

Posted 31-Mar-2016
Pros: Well maintained. Beautiful grounds
Location: Stayed in the resort.
Room not ready until after 4:00pm and was facing the street when I specifically asked for a room facing the ocean. Room was changed for an additional fee, however, it was a ground floor with patio and easy access to pools. Overall we had a wonderful stay and would surely visit again.
2 out of 5
by A verified traveller

Check In/Room/Follow up

Posted 29-Mar-2016
We come with a family of 8 for my husbands 50th surprise party. I had been planning this trip for 6 months. Prior to my arrival I called 3x to confirm the room. When we arrived we WAITED for 1 hour in line to check in. Once getting to the desk we were helped by Ruben who was very unhelpful. We were assured by Ruben our room was top notch and I would be thrilled. THE ROOM was overlooking the back of the kitchen exit door and the roof of that resturant. THRILLED was definetly not the word. All we heard for 9 hours was kitchen staff, banging dishes and rolling carts. The next morning I went to the front desk and got Ruben again. He was very passive and said he would do what he could to get our room changed. Finally after 24 hours of this we were in a new room. After cooling off I went to the Customer Service Manager, Claudia. She was so unhelpful. Very POOR customer service and could have cared less. She sent as a plate of 5 chocolate strawberries, what an insult. I will think twice about my stay again.
4 out of 5
by A verified traveller

Posted 25-Mar-2016
Great staff and cleaniness of place. Only complaint regarding access to WIFI which is $10 per day per device.
3 out of 5
by A verified traveller

Nice facility overall. The SPA was wonderful.

Posted 07-Mar-2016
Location: Very good location with lots of things to see and do close by.
A good experience overall however they charge a 20% "service charge" on every tab you sign during your stay so DON"T need to tip every time you charge something to your room. They also charge $10 per day per user for WIFI access.
Comment from Hotel Management
19-Mar-2016 by Guest Services, Hotel Management
Dear Guest We are happy you enjoyed your stay and the location of our resort. We do charge a back of the house tip per day, not per bill and its more of a nominal fee that can be opted out of at the end of your stay. I hope that despite this you had a good stay and will be returning to us in the future.
3 out of 5
by A verified traveller

Not what i expected

Posted 21-Feb-2016
Room and complex was okay. The time share hassle again. Hidden and built-in charges I don't like. No towels and beach chair available. Chair there but being saved for hours and not used
Comment from Hotel Management
03-Mar-2016 by MOD Rodolfo ESparza, Hotel Management
Thanks for your comment, apologize for any situation with the sales staff, about the chairs most guests want to be beachfront but there is enough furniture in our three pools. We want the opportunity to meet you again.
3 out of 5
by A verified traveller

OMG

Posted 19-Feb-2016
Rooms faced a carnivale noise all nite long hard to get chairs at beach small pools
Comment from Hotel Management
23-Feb-2016 by MOD Rodolfo Esparza, Hotel Management
Good Morning, Dear Guest, first an apology for any inconvenience experienced during your vacation, unfortunately things outside the hotel can not control how the temporary Fair, about beach chairs almost all guests want to sit in front of the sea, we have enough pool furniture in our 3 pools, thank you for visited us and look forward to attend you again.
4 out of 5
by A verified traveller from Olympia WA

Our Vacation to Mexico

Posted 17-Feb-2016
Pros: Rooms are simple but nice and your maid keeps them clean. Be sure to leave her a small tip everyday. The bathrooms are nice, the balconies are great!
Cons: Both the ceiling fan and the air conditioning fans were loud. We mostly ran them by day when we were gone and then off at night. Fridge was loud too.
Location: Go to Cheeky Monkey downtown for $1 Coronas/Margaritas, go to Lighthouse at Marina for spectacular views. The 4 Sapiro's at Marina is good food too.
This was my 9th trip to Mexico and my 3rd stay at Villa del Palmar. As usual, the hotel staff sits you down when you first arrive and tries to talk you into going to a timeshare presentation. They offer perks if you do go, but we had no intention of spending our precious vacation time sitting through a presentation. Our concierge was very polite and not pushy so after we declined, they left us alone after that. The hotel is older but well kept and the grounds and pools are beautiful. The rooms are simple but clean, have nice balconies and kitchenettes, and our bed was very comfortable. The first night they put us in a room facing the street instead of the pool like we were supposed to have, but we complained about it so they moved us to a better room the next day. Also the first room only had two full-size beds (not queen) so we requested a king size which we got. We were in the main lobby building which was noisy at times. This hotel is in a good location, there is a full-size supermarket (the Soriana) within a couple of blocks and a smaller mini-mart you can easily walk to. We bought groceries to make breakfasts and lunches to save on costs. You can catch the bus just outside the hotel to go downtown or across the street to go to the Marina, which saved cab fare. The buses run until 11 pm. My only real complaint was not about the hotel but about the constant hassle you get everywhere you go to buy something. We also got bitten by sand fleas on the beach. Take bug spray!
Comment from Hotel Management
03-Mar-2016 by MOD Rodolfo Esparza, Hotel Management
Nancy Thank you for your comment, and we appreciate your loyalty to our hotel, we hope to see many more times, the room will improve the maintenance supervision, we are pleased you enjoy your holiday in Villa Del Palma
3 out of 5
by A verified traveller

Quiet low key

Posted 09-Feb-2016
Pros: Clean. Short cab ride to downtown.
Cons: Gear it for family or empty nesters.
Location: Close to downtown, Marina Vallarta, and pier. We went to one or the other of these every night as there was not much to our liking at the resort.
We have stayed here several times. We came away this time thinking this resort is geared for the retired over 70 crowd who want to read books. Mostly people who come for several weeks or months at a time. They roll up the carpets at 10 pm. Hot tubs and pools close at 10 pm. Movie night by the pool. etc.
Comment from Hotel Management
03-Mar-2016 by MOD Rodolfo Esparza, Hotel Management
I appreciate your comment, our hotel to rest, but we have quiet activities without much noise near the hotel there are several options for nightlife. On your next trip to Puerto Vallarta we want to see at Villa del Palmar.