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"Fantastic staff. Particularly the breakfast team."

"Great stay only problem fo me the pillows were very soft but that’s personal preference also didn’t realise there was no parking so added on £20 to my trip "

"Staff were friendly, hotel was clean and room was brilliant. Would definitely recommend this hotel."

"Convenient location, clean and comfortable room, helpful and friendly staff. We didn’t use the restaurant or gym so can’t comment on these. Definitely recommend. "

"Very good hotel. Staff members are nice. Food is good. "

"Wonderful long views from the very neat and comfortable studio apartments on one of the upper floors. 3 minutes from New Street station. Excellent value given its location and character"

"It was a good over all experience . Really close to the train station as well. "

"Although the initial staff member wasn't very friendly all of the other staff especially the staff in the breakfast area were so lovely and friendly."

"Underground parking unavailable when we arrived ,which was 12 noon We were told they were cleaning the underground car park and that I could park in the opposite car park im 81 and had to pull my case across the street around the shopping areas (with a bad back) (hence the underground parking) into hotel Then told it will be3 o’clock before you can move your car!! At 3 o’clock back to reception then told it will take all night!!! After some intervention we were told No you can move into underground parking ,once again a good walk to car in the cold dark afternoon frosty weather Not Happy"